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“Good value for money, needs some modernisation”

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Elba Lucia Sport & Suite Hotel
Ranked #8 of 23 Hotels in Caleta de Fuste
Shropshire, United Kingdom
Level Contributor
122 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Good value for money, needs some modernisation”
3 of 5 bubbles Reviewed November 24, 2013

It's interesting to read the other reviews of this place - they vary between love and hate. I think the important thing to take into consideration is how much you are looking to pay. If you want a high class hotel, you have to pay a lot more than you do for this place. It's reasonably priced, but the star rating is probably about right.

We went out of season, which meant the hotel was not very well occupied. It is situated in a little suburb, surrounded by holiday flats and houses (most of which are empty or for sale). You can just about see the sea from the upper floors, but the views are mainly focused over the pool area. There is a free bus service to the local shopping centre, where you can access a nice beach.

We were in Room 106. A ground floor room with access to the pool area. The two single beds needed new mattresses as the springs were quite noticeable. Some redecoration wouldn't go amiss, but the room was basically clean and tidy. Like other guests, we found that the rooms and communal areas were inhabited by tiny ants. We just made sure our tea and stuff were kept out of the way.

If you want to watch TV, you'd better start to learn Spanish, as the set in the room only receives local channels. There is wifi access, but you have to pay for it.

The pool area was clean and tidy, but beware of banging your head on one of the thatched sunshades. I learned to my cost that they scratch! The pool water isn't heated (or if it is, it's not heated very much) so be prepared.

The pool bar serves food during the day - a small selection of snacks are available. Breakfast is a choice of the usual English stuff or a continental option. Dinner is a buffet, usually with a choice of meat and fish, together with vegetables and potatoes/chips/rice options. The food is served hot, but some might find the lack of choice restrictive, especially if you have special dietary requirements.

We found the staff to be friendly and helpful, with a good grasp of English and a patient understanding of our poor Spanish.

The sports facilities looked impressive, but we didn't get to try them out, so I can't comment.

If you book an apartment, take a travel kettle with you. There are cups, plates and other bits and bobs, but the kettle is an optional extra that has to be paid for at reception.

The hotel is very close to the airport and if you're making your own arrangements, I'd probably recommend a taxi. We booked a transfer with ViajesUrbis, who run lots of services from the airport and had to wait about an hour after we landed for the coach to arrive. Given that you can see the runway from the back of the hotel, it's a long time to wait. On the subject of planes, the hotel is close to the landing approach, so there is some aircraft noise, but it isn't intrusive.

In summary, the hotel is suitable for a quiet sunshine break. There is no intrusive music blasting out and no entertainment team to disturb your sunbathing! The staff are hard-working and friendly. The food and drink are adequate and the rooms comfortable but in need of some sprucing up. Bear in mind that it isn't in a central location or near a decent beach, so don't be disappointed if there's nothing to do but relax.

Room Tip: Third floor room balconies get the sun for most of the day, if you don't want to wander down to...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,214 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (208)
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English first
Birmingham, United Kingdom
Level Contributor
96 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 bubbles Reviewed November 18, 2013

We arrived in Fuerteventura at 6pm on a Saturday. We had booked a studio apartment at Suitehotel Castillo de Elba. Outside the airport we gave the taxi co-ordinator the paperwork relating to the hotel. The taxi driver was instructed where to take us. When we got to the hotel we were told it was the wrong hotel and that we had actually booked for its sister hotel 3 km away nearer to the airport. Other travellers have commented in other reviews about this confusion, and if the local taxi drivers get it wrong what hope have tourists got? It cost 12 euros to the first hotel and another 6 euros to the second.
Check in was fine. The room was tired and basic. The sliding door to the balcony stuck and was difficult to open. However we settled in for the night. The room was very hot and there was no air conditioning. We could have hired a fan, but along with various other things like a kettle and the TV remote control, they have to be hired from the little hotel supermarket would not be open until Monday. The young man at reception did offer to lend us a fan for the evening, which we declined.
We had brought tea, coffee and breakfast supplies with us and put them out in the kitchen. The next morning tiny bugs were crawling all over the sink, and in all the supplies, which had to be thrown away.
I rang Thomas Cook to see if we could be moved to another hotel and was told that they couldn't do anything until Monday. On Sunday morning we managed to find another apartment in Caleta and checked out.
We didn't complain to the hotel staff as none of it was their fault. However I believe that more people will be misled into booking this hotel believing it to be the one in Caleta de Fuste, not as it turns out in Costa Antigua.

  • Stayed November 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank Jean-Richard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed November 17, 2013 via mobile

We were moved here due to our initial hotel not being to our liking, and we were pleasantly surprised. All the staff were extremely friendly and helpful. Hotel was a little tired and could do with a bit of a make over. Pool clean and tidy, pool bar cooked lovely lunch fresh for you, quiet with plent of sun beds. Restaurant food basic not much choice but could normally find more than enough to eat. Excellent tennis lessons available and a very good price, well worth taking your trainers for. A lovely place to relax in a quiet environment in the sun.

Stayed November 2013, traveled as a couple
Helpful?
Thank Lyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 17, 2013 via mobile

We stayed here back in january 2006 (only just found it on here). The whole place was amazing rooms was clean and tidy pool was clean all the staff was amazing and very helpfull i would image the place has changed alot since we last came we couldnt falt it at all. If you walk along the front you will see chipmunks. It wud.be nice to go back one day just to see if.things has changed. We enjoyed our stay here.:)

Stayed January 2013, traveled as a couple
Helpful?
1 Thank lizzie4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashton-under-Lyne, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

we have just returned from staying in this hotel and we had a great time yes the apartment did need a lick of paint in some places but we only used the apartment to sleep and shower as we where out exploring every day the staff where very helpful the pool area was very nice and the pool very clean we found a nice bar 2 minutes away called Stoners Irish bar where the food was excellent and very reasonably priced and very nice staff we would like to thank bobby Becky Zoe and Hanna for making us very welcome the walk to town is about half hour but very nice along the coast path where we fed the chipmunks we hired a car which was very reasonably and traveled to some very nice places on the island all in all a very nice and relaxing holiday

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ken6116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CASTILLOELBA, Manager at Elba Lucia Sport & Suite Hotel, responded to this review, October 16, 2013
Dear Ken6116,

I want to thank you for taking a bit of your time to write a review of your last stay at Castillo de Elba.

It is a pleasure to read that you spent a great holiday a part of the small inconvenience you had with the room. I want to take the opportunity to let you know along the year the hotel make maintenance works to provide the best service to our clients.

Your positive feedback of the staff will be shared with them. We always try to make our customers feel like staying in family while they are on holidays abroad their home countries.

Thank you for giving also a short description of the surroundings of the hotel and the coast path where you can reach Caleta de Fuste in about 30 minutes. Nevertheless there is a free shuttle service to the town and its beaches which leaves several times during the day.

I hope to see you soon and please do not hesitate to contact us in advance for special requirements.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 3, 2013

The morning after the day we returned home I truly wish I was back around the pool in the hot sunny weather. The location of the hotel was okay as taxis are quite reasonable and only 10 min to the town. On arrival i have to say the receptionist was absolutely amazing we had a few problems and they were sorted out with the upmost care and consideration. The staff are wonderful people and the children loved them. Very helpful and polite. The food
Wasn't fantastic but there was something there to suit everyone. The room was okay but felt the dust under the bed had been there for 6 months
Or more and could have done with a good clean. The put up bed for the children was extremely uncomfortable and the small ants crawling all over the pillows and bed wasn't very nice at all. The staff gave me some spray which cleared the situation. Overall we all had a brilliant holiday and would definitely return. The one thing I must stress is not to go out alone at night as a young teenage we knew encountered a person wanting to take his wallet. But that was the only upsetting incident.overall its a lovely place to have a holiday .

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dawnjeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CASTILLOELBA, Manager at Elba Lucia Sport & Suite Hotel, responded to this review, October 8, 2013
Dear Dawnjeo,

I would like to take the opportunity to thank you for your comment about your recent stay at Castillo de Elba and because you have shared your experiences with other travellers all around the world.

It is a pleasure to read you found the staff amazing, helpful and polite. The positive feedback will be shared with them.

I feel sorry about the small inconveniences you had with the room and its facilities but it is important when you transmit to our staff and clients give us the opportunity to med as in your case. It is nice to read you overall enjoyed your holiday with your children and you would like to come back in the future.

Hopping to see you soon, let me recommend to everybody to get in contact with our reception or reservation department to specify any details considering any special requests.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

Very affordable prices. The service is excellent. The hotel director knows all the customers by name, which makes you feel at home.
The buffet is excellent, with a wide variety and impeccable presentation.
Nice atmosfere in the swimmingpool.
I would definitely go back there!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank tepami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CASTILLOELBA, Manager at Elba Lucia Sport & Suite Hotel, responded to this review, September 26, 2013
Dear Tepami,

Thanks for taking your time to share your experience in our complex during your last holidays.

I am really pleased you enjoyed especially with our pool area because it is the place where our clients spend the majority of time.

Our main hallmark is our clients feel at home as in your case, so it indicates we are working in the proper way and it gives us encourage working even harder.

I hope to see you soon and please do not hesitate to contact us in advance for special requirements.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Elba Lucia Sport & Suite Hotel

Property: Elba Lucia Sport & Suite Hotel
Address: C/ Teniente Coronel Jose Zerpa Guevara, 8 | Urb Costa Antigua, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain
Location: Spain > Canary Islands > Fuerteventura > Antigua > Caleta de Fuste
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 23 Hotels in Caleta de Fuste
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elba Lucia Sport & Suite Hotel 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Aparthotel Castillo De Elba Hotel Caleta De Fuste
Castillo De Elba
Elba Lucia Sport & Suite Hotel Fuerteventura/Caleta De Fuste

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