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Barcelo Fuerteventura Thalasso Spa
Ranked #4 of 23 Hotels in Caleta de Fuste
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 29, 2013

Just got back from lovely holiday, we had a room in block room 3 which was modern and clean. We arrived with about 15 other groups of people and check in took no longer than 15 minutes. The pools are nice and big, one is salt water the other just normal. The food at the snack bar was a let down so we did just end up going to the restaurant bit for dinner, while we where there we did see 2 cockroaches in restaurant but then again that isn't really there fault. Food is nice, a wide selection and I am a fussy eater but still managed to find something to eat. Let downs are that wifi was €25 a week and the air conditioning in the room was not good. Tennis is free for all inclusive but mini golf costs €4.50 but worth paying. Overalls good holiday just a couple of let downs but would return again.

Stayed: June 2013, traveled with family
1  Thank masterreview8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 29, 2013

My boyfriend and I arrived via the transfer coach at 10pm and as expected from reading other reviews, were waiting 30 mins or so before we were checked in because there was only 4 reception staff to deal with a coach load of people..definitely worth getting a taxi from the airport which will take 10 mins, cost around 12 euros and ensure you aren't waiting around for ages once you arrive. There was a spread of meats/cheeses/salad once we had checked in which was thoughtful. We were very impressed with our room...although we hadn't booked a superior room, we got one, meaning chocolates and champagne on ice on arrival (probably because I emailed in advance asking not to be in block one if possible, so worth doing this!). The double bed was huge and very comfortable and we had a lovely view from the balcony. Rooms are very clean and maintained daily to a very high standard by the chambermaids.

Food was average and quite repetitive; I'm vegetarian and had to look closely to check the food as it was not labelled very well. Simple 'V' on labels would make this a lot easier. My boyfriend said the meat was always good. Restaurant staff clearly hard working and always polite. Lots of sunbeds around the pools; although there were signs up indicating it was forbidden to reserve sunbeds with towels, lots of people still did, and nothing seemed to be done about this. We visited the spa water circuit one day which was so peaceful and relaxing. 24 euros each for entire day. I also had a massage which was lovely, spa staff were very professional.

Beach in front of the hotel was ok, but if you come out, turn right and walk for ten mins you get to a much more sandy beach with less screaming children!

We paid 23 euros to use the safe in the room (5 euro deposit), worth it for peace of mind. Flat screen tv in room had bbc1 and itv which was good! Pool table in aloe bar was 2 euros a go which is rather expensive. Wifi should be considerably cheaper than 25 euros a week. If you just want to check your emails every now and then, I suggest going to one of the bars/cafes around the corner such as Lin's cafe and buying a drink and they'll give you the wifi code.

Guests were a mixture of older couples/young couples and families, no predominant age group.

All in all we had a very nice stay. If you are a couple looking for some peace and quiet, it is worth upgrading to superior for the use of the spa so you can get away from the children and hustle and bustle around the hotel pool! We would do this if we were to come again.

Room Tip: Email in advance and ask to be in block 2 or 3!
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank Clare_Cate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

We have returned from our holiday and stayed in a superior room from 8-15 June. We had a pleasant stay but feel there could be improvement made to make your holiday a better experience. Check in was fine for us but we were lucky that our coach was one of the first ones to arrive. another coach arrived just after us, the queue was enormous!

Rooms - stayed in block 3. Rooms were clean and spacious. Showers worked fine. Complimentary slippers and chocolates. Before we booked our holiday, we were advised that superior rooms came with free Internet. This was one of the main reasons we upgraded to a superior room so I can access emails etc. however in room 3107, we got NO Internet whatsoever. We tried the balcony area but no luck. Complained to the reception during day 2. Was told that an engineer would sort it out. Still NO Internet next day. I was then told engineer had fixed the problem and to try again. Went back to my room and tried again, still no Internet. The assistant manager and also a colleague came into our room and failed. Day 5, was told that engineer has picked up a problem in my room....was offered a room change but to be honest we only had two days left so wasn't worth it!! The hotel manager offered me a small compensation for this but it didn't even cover a fraction of the amount we had paid for the upgrade!!! Therefore if you require Internet please tell them in advanced so they can ensure you don't get the room we did!!

Food - we booked half board. We changed the evening meal to lunch as we found the food repetitive, and not really four star standard. Breakfast was busy. Hot water from the urn was Luke warm. Lunch meals were ok but very repitive. All in all the dining experience wasn't as relaxed as it should be. Felt more like a school canteen! We ate out in the evenings. There's a bar /restaurant opposite hotel called el capitans. By good tapas. Ae there a few nights. They also had happy hour.

Pool- on your first day you are slightly overwhelmed by the amount of sunbeds. They were virtually crammed. It was slightly off putting. We went to the spa which I think was the saving grace for our holiday!! The spa was fab and is free if you are in superior room. It was very peaceful and relaxing! Free drinking water is provided. My husband and I spent every day at the spa. It felt like you were in another hotel. In my opinion This is the only 4 star part of the hotel!

Weather-can be windy in June so take a jacket for the evening.

Overall- this was a ok hotel, it's more suited for families rather than couples. So if you don't mind screaming kids, then you would enjoy it. We probably would not go back here.

Stayed: June 2013, traveled as a couple
1  Thank Kentsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

For our first time at All-Inclusive we were really impressed with the range and quality of the food. There was a good range of drinks in the AI package but the quality was nothing exceptional. We thought the self service option at the pool bar was a great idea.

We were impressed with the quality and cleanliness of the facilities but could tell that the hotel was not new.

The staff were friendly most of the time and professional at all times.

We didn't think we would be interested in any of the shows but we hadn't realised that the theatre was right alongside the bar so it was as easy to sit and have a drink while watching the shows as it was to just sit in the bar.We enjoyed the Flamenco and Acrobat shows and thought the World of Music by the Animation team was hilarious.

We think the superior room surcharge is worth it. We enjoyed being around block 3 because it was a quiet area and seemed to be more suited to couples. (Incidentally it is the furthest block from the restaurant but it is no more than a 2 minute walk!) The quality of the beds is great and we enjoyed the service and facilities at the Spa.

  • Stayed: June 2013, traveled as a couple
    • Value
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2  Thank KandESheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013 via mobile

I am currently sunbathing by the lovely pool area. Have been here 6 days so far and my opinion hasnt changed. We have a superior room, well worth the upgrade, the pool area is fab, yes alot beds but not sitting on top of each other. when you have a complex this size of course you will have a lot of beds, we never struggle to get a sunbed and id rather that than have less beds spaced futher apart and pool empty most of time, bit chilly when u get in but no different to anywhere else i have been, food good, plenty of choice. four of us are here, all adults, and kids havent caused us a problem at all by the pool! Please dont read bad reviews as the best place i have been in a long time! We have "single beds", well the beds are queen beds and so you could both sleep in one they are that big and we are very happy!

  • Stayed: June 2013
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Thank SallyC71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

Have just returned from a very enjoyable week at the Thalasso Spa Hotel.I was initially wary after reading some negative reviews but in my opinion the hotel was faultless.Set in a lovely location a stone's throw from the sea.Granted,it's a big hotel,but is well maintained,by friendly hardworking staff.We stayed in a large airy room in block 3 which had a beautiful sea view and was cleaned every day.Food was served in a pleasant dining room which had plenty choice,with something for everyone.Some people say it gets busy but all you do then is vary your eating times.The animation team work hard dur ing the day and night getting everyone involved and putting on some great entertainment in the theatre.Check out the We Will Rock You show,wouldn't look out of place in the West End! Would love to have another holiday here some time

  • Stayed: June 2013
    • Value
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1  Thank Brushmaster85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

As we’d read on previous reviews, there were quite long queues at check-in and not enough staff to cope, but we were prepared for this. This is something that could easily be rectified with 2 extra members of staff on reception for busy periods so I’m not sure why they don’t just do it and get better reviews! (Tip: as previous reviewers have suggested it may be a better idea to fork out for a taxi, although your room won’t be ready any earlier). I guess we waited about 30 minutes to be seen and then we were told the room wasn’t ready (which we assumed it wouldn’t be as it was only 1pm) and given 2 complimentary vouchers for drinks at the bar, which was welcome (either wine or orange juice). By 2pm our room was ready – ours was room 1316. I was a bit worried as I’d read that Block 1 was quite noisy but we found our room nice and quiet (as long as you keep the windows closed at night). I had emailed in advance asking for a quiet room upstairs and this is exactly what we got (Tip: email them with any special requests before you go).

There are lifts, which are a godsend, although they are a bit bumpy. They do make life a lot easier when you’re on the 3rd floor.

The room was an adequate size, nice and clean and well decorated. We were glad of the aircon, especially at night. If you leave the windows open you may get mozzie bites – I’ve never been bitten in the Canary Islands before, and I’ve been to Lanzarote, Tenerife as well as Gran Canaria, but got several nasty bites here. The mini-bar was really useful as was the lovely big area outside the toilet for getting ready, tons of space for toiletries.

We had an ocean view, and could see the harbour, which was nice. The balcony was small but ok for the two of us and the chairs comfortable. It could have done with a table but it was simple enough to take the small table from the room out there, so not an issue. The balcony also has foot rests and a pull-out clothes dryer. It didn’t get much in the way of sunshine, which may bother some people or may suit others better (personal preference).

The beds were quite large and comfy and there was a large flatscreen tv as well as tea/coffee cups and a kettle….but bizarrely no teaspoons! (No tea or coffee either).

The wardrobe was large and the wardrobe doors were mirrors. 8 clothes hangers in each side was ok for us, but some people may find that’s not enough. 3 drawers for clothes was, again, ok for us as we travel light, but may not be enough for other people (especially for a 2-week stay).

Restaurant opening times were:
7.30am – 10.30am for breakfast.
1pm – 3.30pm for lunch (for those all-inclusive).
7pm – 10pm for dinner.
If you are half board you can swap evening meal for lunch as long as you do so by 8pm the night before. We didn’t bother so I can’t comment on the lunchtime service.

We were half-board and to begin with very confused about eating arrangements. It turns out that when you go to the restaurant for the evening meal (gents must wear long trousers as previous reviews state), you must take a slip of paper which is allocated on arrival (you don’t get a wrist band for half board). At the door the restaurant manager will issue you with a ticket on which your drinks orders will be written by the waiting staff and you sign it (you pay for all drinks after your meal, even water). As we’ve never done anything other than self-catering it was also confusing about what to do, but we eventually figured it out. Extra cutlery on a trolley somewhere obvious (not hidden away) would be useful as you have to rely on place-settings at tables for knives and forks. Also, do check your plate / bowl /cutlery as they are not always as clean as you’d expect, especially the backs of plates.

It’s a large restaurant with a vast variety of food, so it can feel overwhelming at times and despite nice tables with proper tablecloths can feel a bit like a school dinner hall. Food was generally good and plentiful and there was probably something for everyone, although on occasion things were a let down (bones in fish, gristle on bacon, cold vegetables and the Canarian sauce went from delicious one night to inedible the next). Food has basic labels but a small green ‘v’ to indicate suitable for vegetarians would be really helpful. There are no labels on the dessert counter where the cakes and pastries are so it’s pot luck. (I wouldn’t have had coffee cake if I’d known). The cheese counter was a real let-down with only 2 varieties on offer most evenings (one of which was a smokey cheese which is an acquired taste). Staff are quick to take empty plates and glasses away so if you haven’t quite finished then be on your guard! Also, the restaurant felt very hot at times, so wear lightweight clothes if possible. I’m not sure why they can’t put aircon or fans in there for diners comfort. It can also be really noisy, and on occasion it was almost impossible to hear yourself speak (I’m not a fan of having to shout to my companion in order to have a conversation, especially at breakfast).

On our second evening we went down at 8pm and it was very busy, so much so that when we’d got our food it took a full 5 minutes before we located a clean table. The staff work very hard but were obviously rushed off their feet, which meant by the time we were finally seated our food was stone cold. (Tip: when you notice it’s busy, locate your table first, leave 1 member of your party to hold the table and go up for food in shifts). I’m guessing most family-orientated places are the same, but be prepared for children running around screaming and putting their fingers in the chocolate fountain, ice cream etc. (Not entirely the fault of the hotel but an issue of poor parenting by certain families).

Breakfast was a more casual affair, no ticket for drinks needed (free), and again there was more than enough choice. The bread rolls were excellent and there was a selection of cereals as well as hot food (although hash browns instead of chips at breakfast would’ve been a better option in my opinion). No need for long trousers at breakfast, however, again it did seem very confusing and it did take several days before we finally sussed it out. Some may find this exciting, but others may find this a little stressful. Queues are an issue at times and it can take an age to fill your plate. Several times I gave up and had something else instead.

Although the bed was comfy I suffer back pain and went down to reception the first morning to ask for a softer mattress (and a teaspoon for tea/coffee).

We also paid 20 euros deposit for the beach towels, which you get back when you return them as long as you keep the receipt (don’t lose it!) This is useful as you don’t need to pack towels and you do get your deposit back.

The cleaner came in and put lovely squishy mattress toppers on both beds – sorted! I have to say this made the beds the most comfortable I’ve ever slept on during any holiday. However, when I asked about a spoon for my tea/coffee she indicated she couldn’t provide me with one. When I came back through reception I asked again (different staff member) and he handed me 4 small plastic stirring sticks! He said it was all he’d got. At least I could now stir my coffee – I just didn’t have an easy way of getting the sugar into the cup. I swiped one from the restaurant at breakfast the following morning but I have no idea why they don’t provide them in the rooms. (Tip: take a teaspoon!)

Wifi was really expensive at 25 euros for the week and you can only use one device at a time, which was a bit annoying when you have 2 or more people wanting to use the net at once. It also kept cutting out on some days and at times was painfully slow, which really isn’t good enough when you’ve paid so much money for it. Unfortunately, as my partner and I are both self-employed we both need access to emails throughout the day, so had to suffer it. (Tip: There’s plenty of nearby bars and restaurants which offer wifi for free if you simply buy a drink if you only need occasional internet access).

The beach at the back of the complex has quite a few stones (you may want to wear flip-flops of jelly shoes when paddling), but if you stand at the beach looking towards the ocean and walk 10-15 minutes to the right, past the fish restaurant and past the small shopping centre, you’ll come across a really lovely beach with soft sand. This is definitely worth the walk, and just past the shopping centre are some rocks where chipmunks / ground squirrels live (be warned, it can smell rather foul there at times!). You may even spot a few lizards in the morning. Camel rides are behind the fish restaurant (white building before the shopping centre).

As previously commented on, the pools are very cold, however once you get over the initial shock it’s actually quite nice in there. There are also daily activities such as water polo for those with a bit more energy. I have to add that maintenance of the pools could be better – several of the small tiles are missing and some areas appear grubby. Also, despite the signs saying it’s forbidden to reserve sunbeds, it happens all the time. At one point I counted 12 people in the pool and well over 100 sunbeds with towels on them (all in the shade).

The hotel animation team worked their socks off to please all of the families and the theatre shows were obviously well rehearsed. Unfortunately, it’s a bit like marmite – you either love it or hate it. I’ve never been a fan of Butlins-type entertainment so it wasn’t my cup of tea at all (although the theatre was always packed and it was clearly very popular). Several people left the theatre one night (‘The Best Of’ show) during the sketch featuring two grown men running around in nappies pretending to be babies, and another sketch where a man pretended to have no arms in order to trick another man into helping him to pee, although others found it hilarious. I guess it’s simply a matter of taste. Also, it can get incredibly hot in there (presumably a ploy to encourage you to buy drinks, however, people were actually leaving due to the temperature in there).

Next door is a shopping centre with several really nice shops and restaurants, and if you cross the road from the reception and turn either left or right you’ll find plenty more shops and restaurants within easy walking distance (I can recommend the Trafalgar restaurant, Wild West Restaurant, Piero’s Bar, Lin’s Café, The Goose and Firkin or the Fado Rock restaurant; see separate reviews).

For the final 2 days of our stay the mechanism on the gate leading to the beach nearest to our room was broken and you couldn’t use your key to get out (although you could get back in). This meant you either had to stand there waiting for someone to return to the complex and let you out or a walk around the pools and sunloungers to locate the next nearest gate. It was still broken when we left…

Would I go back? In a word, no! Too many issues and the unexpected mozzies really were the last straw.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank panda762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Fuerteventura Thalasso Spa

Address: Avenida de El Castillo, s/n, 35610 Caleta de Fuste, Antigua, Fuerteventura, Spain
Phone Number:
Location: Spain > Canary Islands > Fuerteventura > Antigua > Caleta de Fuste
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Green Hotel in Caleta de Fuste
#1 Spa Hotel in Caleta de Fuste
#1 Family Hotel in Caleta de Fuste
#2 On the Beach Hotel in Caleta de Fuste
#2 Romantic Hotel in Caleta de Fuste
#4 Luxury Hotel in Caleta de Fuste
Price Range: $122 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Fuerteventura Thalasso Spa 4*
Number of rooms: 462
Official Description (provided by the hotel):
The Barcelo Fuerteventura Thalasso Spa**** hotel, awarded with the prestigious Tourist Quality Q price, is located on the beachfront in the privileged enclave of Caleta de Fuste. Only 7 km. from the airport and 15 km. from Puerto del Rosario, capital of Fuerteventura - you will be able to enjoy an amazing holiday. Its large and fully equipped rooms, its countless and superb services and its extraordinary location make our hotel a desired destination for all types of holidays: you can enjoy a relaxing holiday, a romantic getaway, an experience full of sports or even a business trip. ... more   less 
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Also Known As:
Barcelo Fuerteventura Thalasso Hotel Caleta De Fuste
Barcelo Caleta De Fuste
Hotel Barcelo Fuerteventura
Barcelo Fuerteventura Thalasso Spa Caleta De Fuste

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