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Traveler rating
3,150
2,561
1,065
354
201
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Reviewed 3 weeks ago

We arrived very late and had to find our way to the room without any help. We were surprised by this given how dark it was and that we had young children. We found our room and went to explore. Signage could be better and the hotel could invest in improving pathways to connect various buildings as everything is so spread out.

Food choice on the buffet was very repetitive and very limited. We have stayed in other all inclusive hotels in the same resort and food there has been much better. My partner took Ill with a tummy bug/something he ate for 3 days and I was then Ill too. This has totally spoiled our holiday as it meant one parent has been left to parent whilst the other recovered. Given that food is served cold and left out for long periods I am not surprised we have suffered some kind of food poisoning. The choice of alcohol (not that we have been well enough to drink much) is so limited - again other hotels have choice. Finding a table is a ‘free for all’. No assistance provided but yet if you sit at a table that has already been prepared for dinner (unknowingly) the staff tell you off.

We have also had many cockroaches in our room and have been told this is normal by the maid. She gave us a spray to use. Given we are travelling with young children this has been particularly appalling.
We’ve stayed in other hotels on the resort and haven’t seen a single cockroach! These dirty bugs carry an enormous amount of germs which again seriously affects the hygiene of the hotel.

The hairdryer and air conditioning do not work. We do not have a bath, we are travelling with an infant that has a problem with her feet and cannot stand to shower. This has caused us difficulties each day.

The pool bars are both very tired and poor. Broken furniture, tiles and equipment.

There is a video showing in the theatre before the mini disco that shows a vast array of fun entertainment. Hardly any of this has been available during our week here. This is very misleading.

This hotel is not worth the money we paid for it. It’s not a cheap option and is totally overrated.

I wouldn’t recommend this accommodation.

Date of stay: October 2019
Trip type: Traveled with family
1  Thank Aprilanntomlimson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
elcastillorrpp, Guest Relations Manager at Barcelo Castillo Beach Resort, responded to this reviewResponded 3 weeks ago

Dear Guest,

We were very disappointed to read your experience during your stay in our Barceló Castillo Beach Resort, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

First and foremost we regret to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for a checkup, however we would like to take the opportunity to point out that our hotel, like all the hotels of our chain, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern.
Further, we lament that our buffet could not meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. This department is improving constantly, we can see it from the result of the surveys that we send to our guests.

We take the opportunity to inform you that, given the climatology of Fuerteventura and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel.

Regarding your comment about the shower, guests submit any special requests when making their reservation. The requests are then forwarded to the corresponding departments to ensure they are taken into account to the degree possible, but they also depend on availability.

As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action to improve for the benefit of future guests. Thanks once again for taking the time to let us know.

Best Regards,

Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We have stayed multiple times and just love this place. The staff are brilliant and everything is very clean and bright. The location is just perfect and the accommodation is very good, making it an extremely relaxing holiday.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Janice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

a large spread of bungalows and apartments spread over quite a large area , the walk we had to dine was over three quarters of a mile , lucky enough it was on flat walks along the beach front.
Entertainment was available but again it was a mile walk from our bungalow
lovely location all around a sandy cove .
Out of the complex you could find some really good eating places and live music so the resort was a good base to work from

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

We enjoyed our stay at this hotel. Some areas could do with a freshen up.We stayed in room 3028 it was across from a rather loud lounge bar even during the day. We Had a fold out sofa bed which was very noisy( could do with some oil).We have been here before and stayed in area 1K which was quieter and had a pull out bed from under the sofa with was better.Lots of room at the pools. Will go back.

Date of stay: October 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Karen B L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I visited Barcelo Castillo beach resort for 8 nights at the end of August with my Husband and 2 children.
I have to say from start to finish it was faultless.
We stayed in a 1 bed apartment which was clean and spacious. It had limited kitchen equipment but as we were all inclusive it didn't matter. The apartment was serviced daily. Towels were changed daily and bed linen changed once.

The food was faultless and even my fussy eater found something to eat every meal time. All tastes are catered for and the food is freshly cooked. You really are spoilt for choice.

The public areas are spotless clean and well maintained.

All the staff were attentive and customer service was second to none.

Although we only went to the evening entertainment once it was brilliant- flamenco dancers. And the children's disco was very well organised with action songs led by the entertainment team

We would definitely return and have no hesitations in recommending Barcelo.

Date of stay: August 2019
Trip type: Traveled with family
2  Thank Destination677500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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