We love couran cove as we can drive our little boat over and stay the night.
If this was our 1st stay we probably would not be in a hurry to return. Unfortunately the service was poor and the rooms were not as clean as you would expect.
We stayed 2 nights, the 1st night we were woken by someone above us pacing the room from 3am, I think they would of walked up and down around 100 times.... We informed reception and they said they would change the room... But no sorry or apologies...we were informed that they would call us when the new room was cleaned, we visited reception at 2pm and they were unable to confirm if the room was ready.......still nothing at 4 pm. So we wondered back to the room to find a new set of cards on the bed side table. Good old customer service would of been great...set expectations and deliver!!!
Both the rooms could of done with a good clean, the air vents dirty, past guests items in draws and kitchen plates, frypans and other utensils could of been cleaned.
Staffing also must be an issue as each time I went to reception (checkin/check out) there was a queue of at least 10 people..... 20mins for a coffee.
We will return, but expectations are now low. Lucky it was only $140 per night otherwise I would of been very disappointed.
- Official Description (provided by the hotel):
- One of our bestsellers on the Gold Coast! Located on idyllic South Stradbroke Island and on the water's edge surrounded by beaches and natural forest, Couran Cove Island Resort offers a truly unique experience for the entire family. All accommodation offers a balcony with views, a fully equipped kitchen and a flat-screen TV. En suite bathrooms include a hairdryer, iron and ironing board and free toiletries. Guests can enjoy a vast array of recreational facilities including a large lap pool, children's pool and playground, fitness centre, beach volleyball, basketball, tennis and mini-golf as well as a fun family activities program and new inflatable water toys including kayaks, stand-up paddleboards, trampolines and water slides in the lagoon. The extended boardwalk is where you can explore the tropical gardens and treehouse between the surf beach and the marina, and you can also pick up your supply of groceries at the general store. The on-site café, tavern and restaurants continue to receive very high praise from guests. The Portside Cafe and Marlin Bar overlooking the marina are popular spaces for relaxation and refreshment - great spaces to start and finish a fulfilling day of fun. The Poolside Café is open daily for breakfast, lunch and dinner. Ferries operate regularly to Couran Cove Island Resort - it's an experience not to be missed just minutes from the Gold Coast. ... more less
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