We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent hotel & Facilities”
5 of 5 bubbles Review of Carmel By The Sea

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Carmel By The Sea
Ranked #9 of 21 Hotels in Broadbeach
Certificate of Excellence
Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent hotel & Facilities”
5 of 5 bubbles Reviewed January 4, 2014

Have been holidaying in Broadbeach for over 10 years, this was our first stay at Carmel By the Sea December 2013 and we were not disappointed. Great location just 3 min walk to boutique shops, restaurants and supermarket. We prefer Broadbeach as it is a little bit quieter than Surfers but still with everything in walking distance. Facilities were spot on, clean and well-maintained. Our kids (for some reason) loved the indoor pool and the outside pool was a good size to swim a few laps.
Our apartment was spacious, clean and well furnished. The gym was a good size, had everything you needed and bbq area spotless. There were a few rules and regulation posted around the hotel eg: no towels to be left on sun-loungers if you are not using them - which kept the facility tidy and comfortable. Already planning our holiday this year and will definitely be staying at Carmel by the Sea.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 456Kathryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, January 7, 2014
Thank you for reviewing Carmel by the Sea.
I am thrilled to hear that your family so thoroughly enjoyed your time at Carmel by the Sea. Broadbeach is a wonderful part of the Gold Coast and at Carmel by the Sea we are close enough to enjoy the shops, restaurants and cafes but far enough away to offer peace and tranquility for those who seek it.
We have a wonderful team of maintenance staff who ensure our grounds and facilities are always kept up to standard. Our indoor pool and spa, steam room and sauna are very popular choices in the wet weather but with the beautiful weather we have been enjoying, the outdoor pool and children's wading pool have been much more popular!
Please send our reservation staff an email when you are ready to book accommodation for your next vacation.
We look forward to welcoming you to Carmel by the Sea.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

230 reviews from our community

Traveler rating
    118
    73
    18
    15
    6
See reviews for
136
36
1
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed December 9, 2013 via mobile

Booked 3 months in advance for 2 room apartment. Furnishing was minimal but practical. Great amenities and location, but crap room allocation.

Beware level 2 apartments - the only view you will get is that of the carpark across the road. Unfair, maybe, but when you pay top dollar and pay well in advance, you would expect an apartment well above the tree line.

When asking the front desk, why we weren't allocated an apartment on a upper level, all I got was " I'm only the receptionist".

Also, wifi was not available for our complete stay. Had to ask for it even though it was part of the deal.

If staying, make sure you get confirmation of your floor and apartment before forking out hard earned dollars for car park views.

Stayed December 2013, traveled with family
Helpful?
9 Thank TheGabsterNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, January 7, 2014
Thank you for reviewing Carmel by the Sea.
Firstly, I apologise that you were not satisfied with the particular apartment allocated for your stay and that the receptionist was not able to assist in explaining the allocation process for you.
When we allocate the apartments we consider the requests made by guests as we find each guest appreciates different aspects. For example, we find many guests with small children prefer the lower levels. For this reason, we do suggest including any requests you may have when making your reservation. We also suggest booking directly with our reception to ensure your requests are received at Carmel by the Sea. Providing your request on agent booking website does not ensure Carmel by the Sea receives the information and as allocations can be provided on a request basis only, it is essential that we have that information to provide you with the best apartment for your needs.
The building has been designed to maximise ocean views meaning that all of our 2 bedroom apartments face towards the ocean. As with every building, the view of the ocean becomes clearer the higher up you are. Fortunately, we are directly opposite the ocean with no obstructions of the view so even from the lower levels you can see the water with just a couple of the apartments being at a level where the view is through the trees between the resort and the beach.
Wifi is available for the duration of guests stays. A password and username simply needs to be collected from reception to enable log on to the service. I apologise if this was not explained clearly for you.
We will always offer the best available rate and we invite you to contact reservations directly to receive your return guest discount for your next stay. Mention your requirements when booking and we will assist in matching you with the best apartment according to your requests.
Again - I offer our sincerest apologies regarding your most recent stay and we look forward to exceeding your expectations during your next vacation at Carmel by the Sea.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed December 7, 2013 via mobile

Booked a sub penthouse for family trip as needed 3 bedrooms which was difficult to find during schoolies. Views were amazing and huge spacious living spaces, lovely bathrooms. Paint work was tired and although kitchen extremely well appointed was a bit grubby. Lacked atmosphere due to only a couple of pictures in such a large space. Needed wifi for uni student doing masters work but none available in the apartment (119) and foyer inappropriate place to do this. Fabulous pool and BBQ, awesome short distance to beach and oasis mall.

Stayed November 2013, traveled with family
Helpful?
Thank Louise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, January 7, 2014
Thank you for reviewing Carmel by the Sea.
The three bedroom sub-penthouse apartments are very popular apartments and yes - the views are amazing! I am pleased to hear that you enjoyed them.
As we do not accept schoolies bookings, at Carmel by the Sea there is a much better opportunity for families and other groups to enjoy a holiday during this period without being bothered by schoolies.
I apologise that the free Wifi was not available in your apartment during your stay. I assume the staff explained to you that we have recently acquired additional apartments in the building and that we were waiting for the internet provider to fit the appropriate equipment to these apartments. Unfortunately the sub-penthouse you stayed in was one of these apartments. Internet access is now available throughout the building including in the foyer area. We do hope this will assist during your future stays.
Thank you for your feedback regarding the decor in the apartment. Each apartment has a slightly different style and consequently appeals to different people. We are working on improving the standard of our newly acquired apartments and welcome all feedback to assist us in providing the very best for our guests.
When planning your next visit, contact our reception directly and we will assist in matching your requirements to the best apartment available for you.
Thank you once again for staying at Carmel by the Sea. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 2, 2013

Was there last week. Would like to take this opportunity to write a review for this amazing place.

Carmel by the Sea Holiday Apartments is an awesome place to stay in Gold Coast.
Nicely located at BroadBeach, somewhere if you prefer to stay away from the crowds.

It was a family trip for me, hence I took their 3 Bedroom Penthouse Apartments. AWESOME ocean views, spacious apartment room with everything you could ask for in an apartment.

Staffs were friendly, and I remember a lady putting up a smile even though I reported to them that an micro oven was damaged in my apartment. And the middle aged guy who took the effort to come to my apartment twice, once to check up the status of the oven, and the other to take the oven off and offered to replace me with another one. KUDOS to this two staffs!

Been to many countries around, and having been to Gold Coast, the stay was made memorable and unforgettable because of my experience with Carmel by the Sea Holiday Apartment.

AWESOME!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank qiz1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, January 7, 2014
It is so lovely to hear that you enjoyed your stay with Carmel by the Sea and we sincerely thank you for sharing your experience.
We remember your family's stay with fondness and genuinely hope to accommodate you again in the future. It certainly was a pleasure to have you stay. Our sub-penthouse apartments are very spacious and I am pleased to hear you enjoyed the views - they certainly are spectacular.
We thank you for your patience and understanding whilst we replaced the damaged microwave oven. We are always happy to attend to any issues that require attention. We will ensure your gratitude is passed on to the staff members you refer to. Carmel by the Sea is not only a wonderful place to stay but also a great place to work and we find that happy staff make for happy guests!
Thank you so very much for choosing to stay with Carmel by the Sea. We look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shepparton, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed November 29, 2013 via mobile

Went there in 2008 Was a beautiful room great view within walking distance of the beach very clean and well tended to but after the stuff up with our original room we booked the staff gave us another room but were very rude to us and treated us badly. Defintely wouldn't recommend staying there

Stayed December 2012
Helpful?
3 Thank bethaniemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, January 7, 2014
Thank you for taking the time to review our property.
It sounds as though it has been some time since your last stay with us at Carmel by the Sea and we invite you back to experience the resort as it currently is. The building has a new management team since your last stay and you will find the current management team is highly attentive to guest needs and places customer services as top priority. We are very proud of our wonderful facilities and excellent location and we aim to exceed all expectations for guests staying at Carmel by the Sea.
We look forward to welcoming you back to Carmel by the Sea.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 9, 2013

We have stayed at Carmel twice now - first time in a three bedroom unit and last time in a two bedroom unit and cannot fault. Units are well equipped, very clean and have awesome views being directly opposite beach (would be up there as one of the best positioned complexes in Broadbeach). The outdoor pool is great with a wading pool for smaller kids and the the indoor pool was a blessing on our first trip due to the worst weather I have ever encountered in 20 years of visiting the gold coast. The general grounds are well kept and BBQ area is immaculate and clean. Staff have always been pleasant and helpful and overall complex is well managed . The park opposite caters for kids of various ages and it is only a short stroll to the Oasis shopping centre (Pacific Fair is also walking distance), restaurants, etc. Having stayed at one of the "kid/family" resorts in the area, there is no comparison for value for money. We'll be back!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, November 17, 2013
It sounds as though you are a highly loyal guest and we sincerely thank you for taking the time to share your experience with others.
Carmel by the Sea does have fantastic facilities and we work hard to ensure they are well maintained for our guests.The pools, sauna, steam room, spa, tennis courts and barbecue areas are very popular with families. With the park directly opposite and cafes within walking distance, there is no need to contend with traffic on your Carmel by the Sea holiday.
Thank you once again for your loyalty. Remember to ask our friendly reservations staff for your return guest discount when booking your next stay.
We look forward to welcoming you to Carmel by the Sea.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobram, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 7, 2013 via mobile

What else do you need. Park across the road. Patrolled beach at your door step. 2 streets walk to Broadbeach cafés and restaurants. 10 minute walk to Pacific Fair shopping.
We had an 16th floor ocean view apartment with amazing views as promised. The apparent was huge we where not squashed in. Clean and modern although signs of wear and tare. We even had an ocean view from our bathroom. I would highly recommend this place for a family you could not go wrong. Perfect. We would not stay anywhere else. Great pool indoor and out. Friendly staff even friendly permanent residents. Don't bother staying anywhere else.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sorr11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, November 17, 2013
Thank you for taking the time to review Carmel by the Sea.
It is fantastic to hear you enjoyed your time here with us. We are certainly fortunate to have such a wonderful location - just far enough away from the hustle and bustle to be peaceful but close enough to walk in to enjoy the wonderful shopping, cafes and restaurants offered by Broadbeach. It is quite a unique feature to have ocean views from your in-room spa bath and I am pleased you enjoyed the views.
We hope you and your family had a safe trip home and we look forward to welcoming you back to Carmel by the Sea.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Broadbeach hotels
0.2 mi away
Meriton Serviced Apartments - Broadbeach
0.2 mi away
Peppers Broadbeach
Peppers Broadbeach
#2 of 21 in Broadbeach
4.5 of 5 bubbles 2,606 reviews
0.2 mi away
Sofitel Gold Coast Broadbeach
Show Prices
Show Prices
Show Prices
0.3 mi away
ULTIQA Beach Haven on Broadbeach
0.9 mi away
Oceana on Broadbeach
Oceana on Broadbeach
#5 of 21 in Broadbeach
4.5 of 5 bubbles 390 reviews
0.2 mi away
Mantra Sierra Grand
Mantra Sierra Grand
#7 of 21 in Broadbeach
4.0 of 5 bubbles 874 reviews
Show Prices
Show Prices
Show Prices

Been to Carmel By The Sea? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Carmel By The Sea

Property: Carmel By The Sea
Address: 177 Old Burleigh Rd, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Broadbeach
#9 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Carmel By The Sea 4.5*
Number of rooms: 125
Official Description (provided by the hotel):
Carmel by The Sea is ideally located at 177 Old Burleigh Road in Broadbeach and is directly opposite the iconic golden sands of the Gold Coast’s favourite beach. This highrise apartment building boasts excellent facilities and spacious, modern apartments. The building was designed with views in mind with all apartments enjoying an ocean aspect. From this ideal vantage point, Carmel by the Sea apartments have spectacular views of the ocean and the Hinterland. This resort features comprehensive facilities including not one, but two swimming pools. The sparkling outdoor swimming pool is ideal for lap swimming and has a separate wading pool to entertain children. A large tiled area with sun lounges and umbrellas surrounds the pool area and the BBQ area with hot plates and cooking facilities, tables and chairs is located just adjacent. Beautifully landscaped tropical gardens surround the pool and BBQ area making this area a serene retreat from the hustle and bustle. The indoor heated swimming pool is perfect for all seasons and weather. It is accompanied by a spa, steam room, and sauna creating the perfect place to unwind and relax. For the fitness fanatics there is a fully equipped Gymnasium and a full size Tennis Court. There are also plenty of cycling and walking paths across the road along the stunning Broadbeach beachfront and parklands. Carmel by the Sea apartments are all fully self-contained, individually styled and feature spectacular views. The one, two and three bedroom apartments provide spacious living areas and balconies and all have a large two person in-room spa. All apartments are air conditioned for your comfort and have ceiling fans, opening windows and large private balconies (excluding One bedroom Executive). For the discerning guest looking to enjoy the best there is to offer the suites and sub-penthouses provide even more luxury, space and maximise the beautiful views. Located on the upper levels of the building, these apartments have absolutely spectacular views of the ocean and Hinterland. These luxury apartments feature large modern Kitchens, Laundries, two Bathrooms with separate showers and bath, spacious bedrooms with walk-in robes and large balconies. At Carmel by the Sea all of our apartments have large screen television sets with Foxtel, free Wifi (restrictions apply), hairdryers, full kitchen facilities (e.g. tea and coffee making facilities, full size refrigerators, and dishwashers), and full laundry facilities (e.g. washing machines, clothes driers and ironing board and iron). Our reception staff offer a tour desk facility and are fully equipped to assist you to book many local attractions such as theme parks, cruises and tours. Carmel by the Sea has close proximity to Broadbeach Mall, Oasis Shopping Centre, Kurrawa Surf Club, supermarkets, cafes and restaurants, nightclubs and bars. Likewise, Pacific Fair Shopping Centre, Jupiters Casino and Gold Coast Exhibition and Convention Centre are all within walking distance of our front doors. Extensive parklands fringe the beachfront adjacent to Carmel by The Sea. This provides huge open spaces for picnicking, cycling and walking tracks, children’s playgrounds, BBQs and the weekend Arts & Crafts Markets. The nearby patrolled beaches with flags and lifesavers are perfect for a swim, bodyboard or surf all year round. Broadbeach offers regular and reliable public transport with bus services and the Light Rail system departing from the Gold Coast Highway. Of course if you prefer to drive, each apartment has a designated car space in the secure underground garage. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Priceline, Agoda, TripOnline SA and HotelQuickly so you can book your Carmel By The Sea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Carmel By The Sea Hotel Broadbeach
Carmel By The Sea Broadbeach, Gold Coast

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing