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“Awesome Apartments.”
Review of Carmel By The Sea

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Carmel By The Sea
Certificate of Excellence
Reviewed December 2, 2013

Was there last week. Would like to take this opportunity to write a review for this amazing place.

Carmel by the Sea Holiday Apartments is an awesome place to stay in Gold Coast.
Nicely located at BroadBeach, somewhere if you prefer to stay away from the crowds.

It was a family trip for me, hence I took their 3 Bedroom Penthouse Apartments. AWESOME ocean views, spacious apartment room with everything you could ask for in an apartment.

Staffs were friendly, and I remember a lady putting up a smile even though I reported to them that an micro oven was damaged in my apartment. And the middle aged guy who took the effort to come to my apartment twice, once to check up the status of the oven, and the other to take the oven off and offered to replace me with another one. KUDOS to this two staffs!

Been to many countries around, and having been to Gold Coast, the stay was made memorable and unforgettable because of my experience with Carmel by the Sea Holiday Apartment.

AWESOME!

  • Stayed: November 2013, traveled with family
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2  Thank qiz1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this reviewResponded January 7, 2014

It is so lovely to hear that you enjoyed your stay with Carmel by the Sea and we sincerely thank you for sharing your experience.
We remember your family's stay with fondness and genuinely hope to accommodate you again in the future. It certainly was a pleasure to have you stay. Our sub-penthouse apartments are very spacious and I am pleased to hear you enjoyed the views - they certainly are spectacular.
We thank you for your patience and understanding whilst we replaced the damaged microwave oven. We are always happy to attend to any issues that require attention. We will ensure your gratitude is passed on to the staff members you refer to. Carmel by the Sea is not only a wonderful place to stay but also a great place to work and we find that happy staff make for happy guests!
Thank you so very much for choosing to stay with Carmel by the Sea. We look forward to welcoming you back.

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151 - 157 of 250 reviews

Reviewed November 29, 2013 via mobile

Went there in 2008 Was a beautiful room great view within walking distance of the beach very clean and well tended to but after the stuff up with our original room we booked the staff gave us another room but were very rude to us and treated us badly. Defintely wouldn't recommend staying there

Stayed: December 2012
3  Thank bethaniemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this reviewResponded January 7, 2014

Thank you for taking the time to review our property.
It sounds as though it has been some time since your last stay with us at Carmel by the Sea and we invite you back to experience the resort as it currently is. The building has a new management team since your last stay and you will find the current management team is highly attentive to guest needs and places customer services as top priority. We are very proud of our wonderful facilities and excellent location and we aim to exceed all expectations for guests staying at Carmel by the Sea.
We look forward to welcoming you back to Carmel by the Sea.

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Reviewed November 9, 2013

We have stayed at Carmel twice now - first time in a three bedroom unit and last time in a two bedroom unit and cannot fault. Units are well equipped, very clean and have awesome views being directly opposite beach (would be up there as one of the best positioned complexes in Broadbeach). The outdoor pool is great with a wading pool for smaller kids and the the indoor pool was a blessing on our first trip due to the worst weather I have ever encountered in 20 years of visiting the gold coast. The general grounds are well kept and BBQ area is immaculate and clean. Staff have always been pleasant and helpful and overall complex is well managed . The park opposite caters for kids of various ages and it is only a short stroll to the Oasis shopping centre (Pacific Fair is also walking distance), restaurants, etc. Having stayed at one of the "kid/family" resorts in the area, there is no comparison for value for money. We'll be back!!

  • Stayed: September 2013, traveled with family
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1  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this reviewResponded November 17, 2013

It sounds as though you are a highly loyal guest and we sincerely thank you for taking the time to share your experience with others.
Carmel by the Sea does have fantastic facilities and we work hard to ensure they are well maintained for our guests.The pools, sauna, steam room, spa, tennis courts and barbecue areas are very popular with families. With the park directly opposite and cafes within walking distance, there is no need to contend with traffic on your Carmel by the Sea holiday.
Thank you once again for your loyalty. Remember to ask our friendly reservations staff for your return guest discount when booking your next stay.
We look forward to welcoming you to Carmel by the Sea.

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Reviewed November 7, 2013 via mobile

What else do you need. Park across the road. Patrolled beach at your door step. 2 streets walk to Broadbeach cafés and restaurants. 10 minute walk to Pacific Fair shopping.
We had an 16th floor ocean view apartment with amazing views as promised. The apparent was huge we where not squashed in. Clean and modern although signs of wear and tare. We even had an ocean view from our bathroom. I would highly recommend this place for a family you could not go wrong. Perfect. We would not stay anywhere else. Great pool indoor and out. Friendly staff even friendly permanent residents. Don't bother staying anywhere else.

  • Stayed: October 2013
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Thank Sorr11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this reviewResponded November 17, 2013

Thank you for taking the time to review Carmel by the Sea.
It is fantastic to hear you enjoyed your time here with us. We are certainly fortunate to have such a wonderful location - just far enough away from the hustle and bustle to be peaceful but close enough to walk in to enjoy the wonderful shopping, cafes and restaurants offered by Broadbeach. It is quite a unique feature to have ocean views from your in-room spa bath and I am pleased you enjoyed the views.
We hope you and your family had a safe trip home and we look forward to welcoming you back to Carmel by the Sea.

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Reviewed October 29, 2013

I was part of a bucks weekend that stayed in 2 of the 3 bedroom apartments and to be fair I did not book the rooms so I am unaware of the cost or if the management were told it was a bucks weekend but the lady who checked us in was rude and said some of the apartments are privately owned so we must be quiet.

Yes, we were loud, broke a couple of glasses and spilt a drink in the foyer of our level but we did not 'populate' the rooms as we were accused of. There were 6 of us in each room and for the life of us we could not convince her otherwise so it was not a very pleasant experience when we passed her in the complex.

The bathrooms were not very clean and the room looked like a rental but had great views and terrific location especially with the great food at the nearby surf club.

We made sure the lady checked our rooms when we checked out and they were spotless with all rubbish and recycling moved out of the room and she was very surprised.

I don't think I would take the wife there due to bathrooms, we have stayed at caravan parks with lees mould.

  • Stayed: October 2013, traveled with friends
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Thank leenazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this reviewResponded October 31, 2013

Thank you for taking the time to review Carmel by the Sea. I am glad you made full use of our wonderful location. Thank you for ensuring your apartment was tidy upon your departure.

I apologise if the bathroom was sub-standard in cleanliness. We do take pride in ensuring the apartments are impeccably clean. Anything less will be attended to immediately by our housekeeping staff. We would have gladly re-cleaned the bathroom and eliminated any mould had you advised us of the issue whilst you were in-house.

Carmel by the Sea does have a no party policy which we notify all guests of on arrival so this was in no way a personal attack on your group. We do hope it did not offend anyone. This procedure eliminates any confusion regarding the measures taken if parties do occur. The staff member you spoke with on arrival was correct in saying there are owners, residents and other guests to consider when staying. We simply ask that you respect others as well as the apartment and facilities as Carmel by the Sea is a family friendly environment.

Being loud, breaking glassware, drinking in common areas in general and spilling drinks in the foyer is probably below the expectations we have of our guests so I am sure that you can understand how this may have disappointed management to some degree, particularly given that the staff had notified you of the 'house rules'. Carmel by the Sea offers a comfortable and peaceful environment for all guests and such behaviour does run somewhat contrary to this.

I do thank you for taking the time to review Carmel by the Sea. We appreciate all feedback.

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Reviewed October 22, 2013

Stayed there for the whole duration of a 4 day conference. The apartment was clean and spacious. All the things we needed were provided. Bathrooms were clean. The furnishing was fresh and practical. There are indoor and outdoor swimming pool and sauna. The see view was fantastic and infinite. I loved being woking up by the rising sun. The location was great and there were many restaurants to choose from. The reception staff were helpful and polite. I shall come back again.

Room Tip: There are sound systems in the apartment which connects and charges iphones.
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  • Stayed: October 2013, traveled on business
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Thank Edwin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this reviewResponded October 31, 2013

Thank you for reviewing Carmel by the Sea. It is lovely to hear that you enjoyed your stay with us.
We take pride in providing a high standard of cleanliness in the apartments, bathrooms and common area facilities.
Our staff are well trained and enjoy working in such a pleasant and beautiful environment. The ocean views are unbeatable!
We genuinely look forward to welcoming you back whether it be for business or pleasure next time (although we do suggest pleasure!).

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Reviewed September 27, 2013

My experience with this property was absolutely delightful, the management and staff was outstanding, professional, courteous, knowledge of everything to help us enjoy our stay, plus free 8 hours wi fi, room was clean, great views, I would not hesitate to stay there again, heated indoor pool, spa, great tennis court and BBQ area which the kids loved, close to everything in Broadbeach. Loved the spa in the ensuite, great price. This hotel had everything you wanted for a great holiday

Room Tip: We had a 2 bedroom right in the middle of the building, great views
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  • Stayed: September 2013, traveled with family
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Thank Deborah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this reviewResponded October 3, 2013

Thank you for taking the time to review Carmel by the Sea.
It is lovely to hear you enjoyed your time with us and that our facilities & staff met your expectations. We are certainly lucky to have such a wonderful location with the beach right opposite our building. Broadbeach is such a wonderful area to holiday and our staff are always happy to provide local knowledge on activities to highlight the best that the Gold Coast has to offer - that is of course if you can bear to leave the comfort of your apartment!
Deborah we look forward to welcoming you back. Don't forget to book direct with reception to receive a wonderful return guest rate in appreciation of your loyalty.

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Additional Information about Carmel By The Sea

Address: 177 Old Burleigh Rd, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 51 Specialty Lodging in Broadbeach
Price Range: $142 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Carmel By The Sea 4.5*
Number of rooms: 125
Official Description (provided by the hotel):
Carmel by The Sea is ideally located at 177 Old Burleigh Road in Broadbeach and is directly opposite the iconic golden sands of the Gold Coast’s favourite beach. This highrise apartment building boasts excellent facilities and spacious, modern apartments. The building was designed with views in mind with all apartments enjoying an ocean aspect. From this ideal vantage point, Carmel by the Sea apartments have spectacular views of the ocean and the Hinterland. This resort features comprehensive facilities including not one, but two swimming pools. The sparkling outdoor swimming pool is ideal for lap swimming and has a separate wading pool to entertain children. A large tiled area with sun lounges and umbrellas surrounds the pool area and the BBQ area with hot plates and cooking facilities, tables and chairs is located just adjacent. Beautifully landscaped tropical gardens surround the pool and BBQ area making this area a serene retreat from the hustle and bustle. The indoor heated swimming pool is perfect for all seasons and weather. It is accompanied by a spa, steam room, and sauna creating the perfect place to unwind and relax. For the fitness fanatics there is a fully equipped Gymnasium and a full size Tennis Court. There are also plenty of cycling and walking paths across the road along the stunning Broadbeach beachfront and parklands. Carmel by the Sea apartments are all fully self-contained, individually styled and feature spectacular views. The one, two and three bedroom apartments provide spacious living areas and balconies and all have a large two person in-room spa. All apartments are air conditioned for your comfort and have ceiling fans, opening windows and large private balconies (excluding One bedroom Executive). For the discerning guest looking to enjoy the best there is to offer the suites and sub-penthouses provide even more luxury, space and maximise the beautiful views. Located on the upper levels of the building, these apartments have absolutely spectacular views of the ocean and Hinterland. These luxury apartments feature large modern Kitchens, Laundries, two Bathrooms with separate showers and bath, spacious bedrooms with walk-in robes and large balconies. At Carmel by the Sea all of our apartments have large screen television sets with Foxtel, free Wifi (restrictions apply), hairdryers, full kitchen facilities (e.g. tea and coffee making facilities, full size refrigerators, and dishwashers), and full laundry facilities (e.g. washing machines, clothes driers and ironing board and iron). Our reception staff offer a tour desk facility and are fully equipped to assist you to book many local attractions such as theme parks, cruises and tours. Carmel by the Sea has close proximity to Broadbeach Mall, Oasis Shopping Centre, Kurrawa Surf Club, supermarkets, cafes and restaurants, nightclubs and bars. Likewise, Pacific Fair Shopping Centre, Jupiters Casino and Gold Coast Exhibition and Convention Centre are all within walking distance of our front doors. Extensive parklands fringe the beachfront adjacent to Carmel by The Sea. This provides huge open spaces for picnicking, cycling and walking tracks, children’s playgrounds, BBQs and the weekend Arts & Crafts Markets. The nearby patrolled beaches with flags and lifesavers are perfect for a swim, bodyboard or surf all year round. Broadbeach offers regular and reliable public transport with bus services and the Light Rail system departing from the Gold Coast Highway. Of course if you prefer to drive, each apartment has a designated car space in the secure underground garage. ... more   less 
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Also Known As:
Carmel By The Sea Hotel Broadbeach
Carmel By The Sea Broadbeach, Gold Coast

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