We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible stay clear ”
Review of Carmel By The Sea

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Carmel By The Sea
Ranked #10 of 21 Hotels in Broadbeach
Certificate of Excellence
Shepparton, Australia
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Terrible stay clear ”
Reviewed November 29, 2013 via mobile

Went there in 2008 Was a beautiful room great view within walking distance of the beach very clean and well tended to but after the stuff up with our original room we booked the staff gave us another room but were very rude to us and treated us badly. Defintely wouldn't recommend staying there

Stayed December 2012
Helpful?
3 Thank bethaniemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, January 7, 2014
Thank you for taking the time to review our property.
It sounds as though it has been some time since your last stay with us at Carmel by the Sea and we invite you back to experience the resort as it currently is. The building has a new management team since your last stay and you will find the current management team is highly attentive to guest needs and places customer services as top priority. We are very proud of our wonderful facilities and excellent location and we aim to exceed all expectations for guests staying at Carmel by the Sea.
We look forward to welcoming you back to Carmel by the Sea.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

239 reviews from our community

Traveler rating
    124
    74
    19
    15
    7
See reviews for
142
37
1
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Melbourne, Victoria, Australia
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 9, 2013

We have stayed at Carmel twice now - first time in a three bedroom unit and last time in a two bedroom unit and cannot fault. Units are well equipped, very clean and have awesome views being directly opposite beach (would be up there as one of the best positioned complexes in Broadbeach). The outdoor pool is great with a wading pool for smaller kids and the the indoor pool was a blessing on our first trip due to the worst weather I have ever encountered in 20 years of visiting the gold coast. The general grounds are well kept and BBQ area is immaculate and clean. Staff have always been pleasant and helpful and overall complex is well managed . The park opposite caters for kids of various ages and it is only a short stroll to the Oasis shopping centre (Pacific Fair is also walking distance), restaurants, etc. Having stayed at one of the "kid/family" resorts in the area, there is no comparison for value for money. We'll be back!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, November 17, 2013
It sounds as though you are a highly loyal guest and we sincerely thank you for taking the time to share your experience with others.
Carmel by the Sea does have fantastic facilities and we work hard to ensure they are well maintained for our guests.The pools, sauna, steam room, spa, tennis courts and barbecue areas are very popular with families. With the park directly opposite and cafes within walking distance, there is no need to contend with traffic on your Carmel by the Sea holiday.
Thank you once again for your loyalty. Remember to ask our friendly reservations staff for your return guest discount when booking your next stay.
We look forward to welcoming you to Carmel by the Sea.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobram, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 7, 2013 via mobile

What else do you need. Park across the road. Patrolled beach at your door step. 2 streets walk to Broadbeach cafés and restaurants. 10 minute walk to Pacific Fair shopping.
We had an 16th floor ocean view apartment with amazing views as promised. The apparent was huge we where not squashed in. Clean and modern although signs of wear and tare. We even had an ocean view from our bathroom. I would highly recommend this place for a family you could not go wrong. Perfect. We would not stay anywhere else. Great pool indoor and out. Friendly staff even friendly permanent residents. Don't bother staying anywhere else.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sorr11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, November 17, 2013
Thank you for taking the time to review Carmel by the Sea.
It is fantastic to hear you enjoyed your time here with us. We are certainly fortunate to have such a wonderful location - just far enough away from the hustle and bustle to be peaceful but close enough to walk in to enjoy the wonderful shopping, cafes and restaurants offered by Broadbeach. It is quite a unique feature to have ocean views from your in-room spa bath and I am pleased you enjoyed the views.
We hope you and your family had a safe trip home and we look forward to welcoming you back to Carmel by the Sea.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Coast, Australia
Level 6 Contributor
94 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 29, 2013

I was part of a bucks weekend that stayed in 2 of the 3 bedroom apartments and to be fair I did not book the rooms so I am unaware of the cost or if the management were told it was a bucks weekend but the lady who checked us in was rude and said some of the apartments are privately owned so we must be quiet.

Yes, we were loud, broke a couple of glasses and spilt a drink in the foyer of our level but we did not 'populate' the rooms as we were accused of. There were 6 of us in each room and for the life of us we could not convince her otherwise so it was not a very pleasant experience when we passed her in the complex.

The bathrooms were not very clean and the room looked like a rental but had great views and terrific location especially with the great food at the nearby surf club.

We made sure the lady checked our rooms when we checked out and they were spotless with all rubbish and recycling moved out of the room and she was very surprised.

I don't think I would take the wife there due to bathrooms, we have stayed at caravan parks with lees mould.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leenazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, October 31, 2013
Thank you for taking the time to review Carmel by the Sea. I am glad you made full use of our wonderful location. Thank you for ensuring your apartment was tidy upon your departure.

I apologise if the bathroom was sub-standard in cleanliness. We do take pride in ensuring the apartments are impeccably clean. Anything less will be attended to immediately by our housekeeping staff. We would have gladly re-cleaned the bathroom and eliminated any mould had you advised us of the issue whilst you were in-house.

Carmel by the Sea does have a no party policy which we notify all guests of on arrival so this was in no way a personal attack on your group. We do hope it did not offend anyone. This procedure eliminates any confusion regarding the measures taken if parties do occur. The staff member you spoke with on arrival was correct in saying there are owners, residents and other guests to consider when staying. We simply ask that you respect others as well as the apartment and facilities as Carmel by the Sea is a family friendly environment.

Being loud, breaking glassware, drinking in common areas in general and spilling drinks in the foyer is probably below the expectations we have of our guests so I am sure that you can understand how this may have disappointed management to some degree, particularly given that the staff had notified you of the 'house rules'. Carmel by the Sea offers a comfortable and peaceful environment for all guests and such behaviour does run somewhat contrary to this.

I do thank you for taking the time to review Carmel by the Sea. We appreciate all feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 22, 2013

Stayed there for the whole duration of a 4 day conference. The apartment was clean and spacious. All the things we needed were provided. Bathrooms were clean. The furnishing was fresh and practical. There are indoor and outdoor swimming pool and sauna. The see view was fantastic and infinite. I loved being woking up by the rising sun. The location was great and there were many restaurants to choose from. The reception staff were helpful and polite. I shall come back again.

Room Tip: There are sound systems in the apartment which connects and charges iphones.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edwin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, October 31, 2013
Thank you for reviewing Carmel by the Sea. It is lovely to hear that you enjoyed your stay with us.
We take pride in providing a high standard of cleanliness in the apartments, bathrooms and common area facilities.
Our staff are well trained and enjoy working in such a pleasant and beautiful environment. The ocean views are unbeatable!
We genuinely look forward to welcoming you back whether it be for business or pleasure next time (although we do suggest pleasure!).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 27, 2013

My experience with this property was absolutely delightful, the management and staff was outstanding, professional, courteous, knowledge of everything to help us enjoy our stay, plus free 8 hours wi fi, room was clean, great views, I would not hesitate to stay there again, heated indoor pool, spa, great tennis court and BBQ area which the kids loved, close to everything in Broadbeach. Loved the spa in the ensuite, great price. This hotel had everything you wanted for a great holiday

Room Tip: We had a 2 bedroom right in the middle of the building, great views
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, October 3, 2013
Thank you for taking the time to review Carmel by the Sea.
It is lovely to hear you enjoyed your time with us and that our facilities & staff met your expectations. We are certainly lucky to have such a wonderful location with the beach right opposite our building. Broadbeach is such a wonderful area to holiday and our staff are always happy to provide local knowledge on activities to highlight the best that the Gold Coast has to offer - that is of course if you can bear to leave the comfort of your apartment!
Deborah we look forward to welcoming you back. Don't forget to book direct with reception to receive a wonderful return guest rate in appreciation of your loyalty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 3, 2013

Unfortunately, this review will focus predominantly on the actions of the manager during our stay on the 31st August 2013.

Our group had a room booked for the 31st August 2013. The manager was made aware that this booking was for a hen’s night and, by all means, my group and I completely intended on staying respectful in terms of noise level throughout the entire stay.

Upon arrival we parked in the 10 minute loading zone to drop off our belongings and got the lift to our floor. The female manager waited for our group outside of the lift and, to our shock, proceeded to advise us that she has no time for individuals like us, that we must pay her $100 if she is called for a noise complaint AND she will not hesitate to contact the police if the afore mentioned occurs. The disgustingly abrupt manager felt the need to then repeat herself several times, each time with a more condescending and rude tone. The manager then proceeded to advise us that our car must be moved immediately, despite the fact that the space is clearly marked as a 10 minute zone and we had been there no more then 5 minutes.

There are several issues with this incident. Firstly, the fact that the manager felt the need to talk TO us rather then WITH us. Secondly, this was the experience we had within the first 5 minutes of being in the hotel, therefore all previous impressions and delight over the hotel itself had been completely wiped by the actions of this manager. Finally, and more pertinent then the previous two, the fact that the manager made assumptions over the conduct of our group and proceeded to lecture us on said assumptions before we even reached the front door of our hotel room.

Whilst I can appreciate that Hens gatherings are notoriously loud, this; in no way, gave the manager the right to treat our group in the manner and regard as she did.

The outright display and disregard for our group, who had paid a significant sum to stay there, was nothing short of disrespectful, disgusting and unjustified.

As a frequent hotel stayer, particularly in QLD, I will not be recommending this hotel to anyone and would go so far as to say I will be letting friends, family and like minded travellers to stay away from this venue due to the managers lack of respect for paying guests.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Fleur_Southgate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary F, Front Office Manager at Carmel By The Sea, responded to this review, October 31, 2013
Thank you for taking the time to provide feedback on your stay at Carmel by the Sea.

I understand you are not happy with your encounter with one of the managers. Firstly I do apologise that it upset and offended you. It is never our intention to vilify guests however you are correct in saying that Hen’s groups do have a poor reputation.
For that reason, at Carmel by the Sea we do not accept party groups as a rule of thumb. We have guests and residents to consider and find it much more effective to advise groups of our no party policy before they are in the middle of one. The manager saw members of your group with jello-shots and party paraphernalia and thus wanted to ensure you knew that we have a strict NO PARTY POLICY.
The car park is strictly monitored by Body Corporate and as such the managers are required to enforce the strict conditions. You will find this is the case in the majority of resort car parks.
Overall, in this circumstance the manager you refer to did not intend to offend you and does not feel that the steps taken to preserve the peace at Carmel by the Sea were excessive. We pride ourselves on providing a pleasant and enjoyable atmosphere for all and unfortunately this is sometimes to the detriment of party-goers plans.
Again, I apologise for any inconvenience caused to your group however we do take measures to enforce our no party policy for maximum guest comfort. Rest assured Management do respect the rights of all guests and do their utmost best to ensure a peaceful stay for all.
Thank you for taking the time to review our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Broadbeach hotels
0.2 mi away
Meriton Suites Broadbeach
Meriton Suites Broadbeach
#1 of 21 in Broadbeach
7,787 reviews
0.2 mi away
Peppers Broadbeach
Peppers Broadbeach
#2 of 21 in Broadbeach
2,866 reviews
0.2 mi away
Sofitel Gold Coast Broadbeach
Show Prices
Show Prices
Show Prices
0.9 mi away
Oceana on Broadbeach
Oceana on Broadbeach
#6 of 21 in Broadbeach
397 reviews
0.3 mi away
ULTIQA Beach Haven on Broadbeach
0.2 mi away
Mantra Sierra Grand
Mantra Sierra Grand
#7 of 21 in Broadbeach
968 reviews
Show Prices
Show Prices
Show Prices

Been to Carmel By The Sea? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Carmel By The Sea

Property: Carmel By The Sea
Address: 177 Old Burleigh Rd, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Broadbeach
#10 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Carmel By The Sea 4.5*
Number of rooms: 125
Official Description (provided by the hotel):
Carmel by The Sea is ideally located at 177 Old Burleigh Road in Broadbeach and is directly opposite the iconic golden sands of the Gold Coast’s favourite beach. This highrise apartment building boasts excellent facilities and spacious, modern apartments. The building was designed with views in mind with all apartments enjoying an ocean aspect. From this ideal vantage point, Carmel by the Sea apartments have spectacular views of the ocean and the Hinterland. This resort features comprehensive facilities including not one, but two swimming pools. The sparkling outdoor swimming pool is ideal for lap swimming and has a separate wading pool to entertain children. A large tiled area with sun lounges and umbrellas surrounds the pool area and the BBQ area with hot plates and cooking facilities, tables and chairs is located just adjacent. Beautifully landscaped tropical gardens surround the pool and BBQ area making this area a serene retreat from the hustle and bustle. The indoor heated swimming pool is perfect for all seasons and weather. It is accompanied by a spa, steam room, and sauna creating the perfect place to unwind and relax. For the fitness fanatics there is a fully equipped Gymnasium and a full size Tennis Court. There are also plenty of cycling and walking paths across the road along the stunning Broadbeach beachfront and parklands. Carmel by the Sea apartments are all fully self-contained, individually styled and feature spectacular views. The one, two and three bedroom apartments provide spacious living areas and balconies and all have a large two person in-room spa. All apartments are air conditioned for your comfort and have ceiling fans, opening windows and large private balconies (excluding One bedroom Executive). For the discerning guest looking to enjoy the best there is to offer the suites and sub-penthouses provide even more luxury, space and maximise the beautiful views. Located on the upper levels of the building, these apartments have absolutely spectacular views of the ocean and Hinterland. These luxury apartments feature large modern Kitchens, Laundries, two Bathrooms with separate showers and bath, spacious bedrooms with walk-in robes and large balconies. At Carmel by the Sea all of our apartments have large screen television sets with Foxtel, free Wifi (restrictions apply), hairdryers, full kitchen facilities (e.g. tea and coffee making facilities, full size refrigerators, and dishwashers), and full laundry facilities (e.g. washing machines, clothes driers and ironing board and iron). Our reception staff offer a tour desk facility and are fully equipped to assist you to book many local attractions such as theme parks, cruises and tours. Carmel by the Sea has close proximity to Broadbeach Mall, Oasis Shopping Centre, Kurrawa Surf Club, supermarkets, cafes and restaurants, nightclubs and bars. Likewise, Pacific Fair Shopping Centre, Jupiters Casino and Gold Coast Exhibition and Convention Centre are all within walking distance of our front doors. Extensive parklands fringe the beachfront adjacent to Carmel by The Sea. This provides huge open spaces for picnicking, cycling and walking tracks, children’s playgrounds, BBQs and the weekend Arts & Crafts Markets. The nearby patrolled beaches with flags and lifesavers are perfect for a swim, bodyboard or surf all year round. Broadbeach offers regular and reliable public transport with bus services and the Light Rail system departing from the Gold Coast Highway. Of course if you prefer to drive, each apartment has a designated car space in the secure underground garage. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Booking.com, Agoda, TripOnline SA, Priceline and HotelQuickly so you can book your Carmel By The Sea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Carmel By The Sea Hotel Broadbeach
Carmel By The Sea Broadbeach, Gold Coast

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing