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“we are going back for our 5th time”

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Santa Anne By the Sea
Reviewed July 11, 2013

we are going back again next month we were there in feb 13 .Aug will be our 5th time we just love it and jack is very helpful. because we are coming from perth we always let jack know when we will be arriving he always organises so we can get in. hes either there or he leaves the key in the safe. hes very well organised and makes the stay so easy. thanks jack see you next month caroline from perth

  • Stayed: February 2013, traveled as a couple
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Thank lovebroadbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack H, Manager at Santa Anne By the Sea, responded to this reviewResponded July 15, 2013

Hello Caroline, Many thanks for your review, It is always good to know that we are doing things right so that you keep coming back, .as always we will have everything ready for you on your arrival. looking forward to seeing you again in August.
Jack

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98 - 104 of 154 reviews

Reviewed July 8, 2013

After the brilliant online reviews we chose Santa Anne. When we arrived just after 5pm, the place was locked and were unable to contact reception using the provided intercom phone, so called the mobile for someone to open the door to let us in. Check in was not very friendly much to our disappointment, after reading all the glowing reviews about Jack.
The room was great. The location is brilliant and it is only minutes away from shops and restaurants. Leave your car and walk everywhere. Everything was clean and tidy.
I was unaware that there was no room service until the 8th day of your stay, we were there for 7. That meant that even basic staples including soap, tea and coffee can only be replenished at additional costs, hardly significant but just a little annoying. We brought dvd's but found that a dvd player was only available for weekly rental. Foxtel was provided so we used it instead.

Yes, the place is great. However, we felt a little let down on the details and therefore not brilliant..





















The room met all of our expectations. It was spacious, bright, clean and the location superb.
we were surprised to see that there was no room service until day eight of your stay, we stayed 7, That meant everything including tea and coffee, soap, etc could only be replenished at additional costs. Had we known, we would have brought extra supplies.

Room Tip: Room facing the pool was excellent
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  • Stayed: July 2013, traveled as a couple
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1  Thank SydneyTracker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack H, Manager at Santa Anne By the Sea, responded to this reviewResponded July 14, 2013

Hello Sydney Tracker , I regret that you feel you did not receive my usual high standard of service. Unfortunately when you arrived after 5 the office was closed, I was onsite but also on the phone attending to guests requests at the time and unable to answer your call. All our apartments are fully self contained, "self catering," we do however supply a complementary starter pack for your arrival, which includes, tea, coffee, milk, soap, shampoo, laundry powder, etc, On all our websites we "don't" offer a daily service, this is also in the room compendium.
I am Pleased that you found the Location, apartment to what you have read about on trip adviser and met your expectations' thank you for taking the time to post your review, and I hope one day you will return back again for another holiday.
Jack

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Reviewed July 4, 2013

We have stayed in other places in Broadbeach but this is the most recent and the best. We had an excellent room on the ground floor with kitchenette and its own laundry facility. It was spotlessly clean, very comfortable, light and airy. The location was first-rate - close to the Oasis & Pacific Fair shopping precincts, the casino and the beach, etc. Free WiFi was a real bonus. Jack was very friendly and helpful. We'll be back. John & Helena. Adelaide, Australia

  • Stayed: June 2013, traveled as a couple
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Thank John_and_Helena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack H, Manager at Santa Anne By the Sea, responded to this reviewResponded July 5, 2013

Hello John & Helena
A sincere thank you for the lovely review of your stay. It is great to know that you have tried the rest, and now you think we are the best! The location as I say, is the cosmopolitan charm of Broadbeach, combined with the relaxed languor of a quiet, almost secretive location - all within a few minutes' walk to every imaginable facility needed for that idyllic stay.
Looking forward to having you back again one day in the near future.
Jack

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Reviewed June 29, 2013

Would return here anytime. Nestled on a quiet side street, this small-scale low rise resort property is a ''gem".

PROS
* 1/2 block from surf beach
* 3-4 blocks from at least 15-20 restaurants including upscale wine bars/restaurants, the Broadbeach Hotel (with its steak specials), Starbucks, Nandos, upscale seafood restaurants etc.
* A Woolworth's supermarket is just 3 blocks away at the Oasis shopping mall.
* close to world class Jupiters Casino with monorail option.
* walk to Gold Coast convention centre
* Foxtel cable TV in modern flat screen TVs - with CNN, SkyNews, Fox sports and free movie channels
* full size fridge, dishwasher, balcony, microwave
* very clean
* free lock up, underground parking for 1 vehicle.
* Manager Jack H. Us super friendly and accommodating. Lovely attitude toward customers
* Keen pricing given the location.
* Free WiFI.
* Large suites.

CONS
* not a new property but well loved and maintained.
* can't really think of any negatives for the price. It's not the Hyatt but doesn't have Hyatt prices! Enjoy.

c

  • Stayed: June 2013
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Thank ozeeboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack H, Manager at Santa Anne By the Sea, responded to this reviewResponded July 9, 2013

Hello Ozeeboy, A sincere thank you from myself for the captivating and informative review of your stay, you have certainly summarized it all , the location, restaurants, shopping, entertainment, detailing the hotel, staff and apartments right down the smallest detail. I am sure that it will be a well read review
Once again thank you. for taking the time to post your review. I look forward to seeing you back again one day.
Jack

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Reviewed June 28, 2013

We stayed here again as it so handy to all locations in Broadbeach and not to far from Surfers. Very clean and has kitchenette & laundry facilities. Rooms are bright and sunny, with a lovely balcony. Manager very helpful and nothing to much trouble. Highly recommend, would definately stay again, and will recommend to familly and friends. Has free Wifi which is always a bonus.

Room Tip: Any room would be great in this place. The are all clean and bright with balconies
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  • Stayed: June 2013, traveled as a couple
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1  Thank matchstik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack H, Manager at Santa Anne By the Sea, responded to this reviewResponded July 5, 2013

Hello Matchstik. It was wonderful to have you come stay and catch up again., Thank you for your positive feedback and recommendations, they are always appreciated, Thanks for the mention of the Free Wi-fi as there are not many buildings that offer this service to the guests.
Look forward to seeing you again
Jack

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Reviewed June 4, 2013

Stayed here and thoroughly enjoyed it. Position convenient and quiet. Rooms light and well furnished, spotlessly clean, every convenience including kitchenette and laundry facilities, easy walking distance to beach, shops, restuarants etc. Will definitely stay again. Highly recommended

  • Stayed: May 2013, traveled as a couple
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1  Thank trudi t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack H, Manager at Santa Anne By the Sea, responded to this reviewResponded June 10, 2013

Hello Trudi t, Thank you so much from myself for your lovely, positive comments regarding your stay at Santa Anne By the Sea. We aim for only the highest standards here, and it's great to hear such positive feedback. I appreciate the time and effort you have taken to share your views with the public on TripAdvisor.
Jack

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Reviewed May 7, 2013

My husband, 9 month old and I stayed here for a week just before Easter. We loved it here.

The rooms are spacious and spotless. We loved that there was a washing machine and dryer in the bathroom (we really need it with a baby). Free wifi is always a bonus. The balcony is huge and although you don't have a view, it didn't really matter (we knew we were paying a bargain price for our accommodation so we didn't mind). Great kitchen facilities, foxtel, air con, a pretty quiet location...really everything you could possibly need for a great holiday.

We were within walking distance to everything-the beach, parks, local restaurants and cafes, a few pubs, and pacific fair shopping centre. The manager was very helpful and even gave us free tickets to the Crystal Castle. I really can't fault the place. My only recommendation would be that a BBQ on the balcony would be great-there is a BBQ area by the pool but it was easier for us to stay in the room with bub.

If you do come with young kids, make sure you take advantage of the early bird specials at the local restaurants-we were able to eat out most nights for an absolute bargain price.

We would love to come back!

  • Stayed: March 2013, traveled with family
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3  Thank katandscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack H, Manager at Santa Anne By the Sea, responded to this reviewResponded May 12, 2013

Hello katandscar ,
Thank you for a fantastic review, what a pleasure to read! I do agree that the rooms are spacious and spotless, and are well appointed, They are not brand new but well maintained.
I appreciated reading your comments about the service and value for money.

Santa Anne is certainly in a great location, as you say with everything within walking distance and the early bird specials at the restaurants are certainly value for money.

Hope to see you back for a short or even longer break.
Jack

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Additional Information about Santa Anne By the Sea

Address: 15 Anne Ave, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #33 of 50 Specialty Lodging in Broadbeach
Price Range: $73 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santa Anne By the Sea 4*
Number of rooms: 18
Official Description (provided by the hotel):
Santa Anne by the Sea is located in Broadbeach on the Gold Coast, Is ideally suited for couples and business people looking for a quiet and comfortable getaway. Choose from a fully self contained open plan one bedroom suite or a 2 story Superior suite with spa bath.Types of rooms available: 1 Bedroom Open Plan1 Bedroom Superior suite, spa bath ( spiral Staircase to the upstairs bedroom) FacilitiesBarbeque AreaLift AccessSaunaSecurity / Undercover ParkingSpaSwimming Pool outdoor - HeatedServicesTour Desk Free Internet kiosk & Wifi at reception Room amenitiesAir ConditioningBalconyFull KitchenLaundry - In RoomSecurity IntercomSpa Bath - In room (Superior apartments only)TelephoneTelevision ... more   less 
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Also Known As:
Santa Anne By The Sea Hotel Broadbeach
Santa Anne By The Sea Broadbeach, Gold Coast

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