Stayed in a spa studio apartment for 3 nights after booking on Wotif. Definitely agree with previous comments that you get what you pay for. After reading previous reviews, I had very low expectations and on first glance this hotel seemed to impress me. Looked clean and well equipped. After spending a little bit more time there I noticed a few issues. Mostly it was cosmetic such as lots of dust, dark brown stains on the curtains and large chips and scratches of missing paint on walls. I was more worried about the toilet which almost overflowed with each flush and broken tap so that I couldn't fill the bath and have a spa. Very disappointed as the spa seemed to be a highlight of the room. When I went to call reception to discuss these issues I found that my phone wasn't connected. Eventually got onto reception using my mobile and after some poor customer service the manager came to inspect. I was denied a different room and was assured that a plumber would come the following day to fix the issues. Long story short, the plumber never turned up and I didn't want to deal with hopeless staff again so I just made do. I know it was a cheap rate ($99/ night) but still felt like I over paid.
Breakfast was ok. Didn't expect it to be too good but exceeded low expectations.
Don't know how they can call this a 4star hotel.
- Official Description (provided by the hotel):
- Savannah Resort is located at the heart of Broadbeach, the cosmopolitan hub of Queensland's fabled Gold Coast. It is perfectly positioned, and within a short walk are the casino, two big shopping centres, the restaurants and cafes of Broadbeach, and not forgetting one of the Gold Coasts most superb stretches of beach. ... more less
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- Also Known As:
- Broadbeach Savannah Hotel Broadbeach
- Savannah Hotel Broadbeach
- Savannah Resort Broadbeach
- Broadbeach Savannah Resort Gold Coast