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BreakFree Diamond Beach
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Reviews (1,424)
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All reviewsbbq areafamily holidaygreat family resortcave spapool areapacific fairgreat for familiesbedroom apartmentrecommend this resortgreat poolair conthe gold coastbbq facilitieskids loved the pooltravel agentenjoyed our staygames room
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Reviewed December 6, 2013 via mobile

Our family stayed here for a week in a renovated, 2bed 2bath, ground floor poolside unit.

We were impressed on arrival but noticed a couple of issues during our stay which I'm sure would be simple to address. We will be mentioning on checkout the absence of tongs in the kitchen (makes it hard to use the BBQs!), lack of a bag in the vacuum cleaner (sand everywhere, it's the beach people), burnt iron plate which leaves marks on clothes and the torn up and disintegrated foam in ironing board cover, lack of decent water glasses and cookware, VERY old and crusty kettle and toaster.These are little things that detracted from the overall great visit. Funny how the little things stick in your mind!

For a young family, we didn't realise Kurrawa beach was so rough and exposed, for our next visit we will probably book around Burleigh or Tallebudgera inlet but not because of our accommodation.

The pool area is excellent, caters to all ages and water temperature preferences! The kids played for hours.

Decent value for the price paid.

Stayed: December 2013
1  Thank anna25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this reviewResponded June 26, 2014

Dear anna25,

Thank you for sharing your review on your stay with us at Diamond Beach.

I do appreciate your constructive feedback and your are absolutely correct, the little things can make a big difference during your stay. We note your concerns with the lack of crockery and utensils and concerns with cleaning equipment provided. I have shared your valuable feedback with our Housekeeping team to ensure that our standard par levels are maintained in our apartments at all times.

I am pleased to read however that overall your holiday was well enjoyed and that you found the resort facilities to cater well for your family.

Thank you again for providing your valuable feedback.

Kind regards,

Rebecca Noyes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

Although I only spent 3 nights at Breakfree Diamond Beach Resot I was very impressed with the apartment style accomodation offered as well as the helpful and friendly reception staff. The outdoor pools, hot spas and BBQ facilities were superb and well maintained and used several times during our stay..
Being in easy walking distance to the beach and Pacific Fair shopping/cinema complex certainly minimised the need for moving vehicle from the great undercover basement car parking facility.
Thank you for making our stay enjoyable and I have no hesitation in recommending the resort for your stay. I will be back..................

  • Stayed: November 2013, traveled with family
    • Value
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Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this reviewResponded June 26, 2014

Dear David P,

Thank you for your lovely review on your stay with us at BreakFree Diamond Beach.

I am so pleased that your found the style of accommodation provided and the resort facilities to have assisted in helping your three night stay with us an enjoyable one.

Thank you again for your great review and I am delighted to read that you will be back for another great holiday at Diamond Beach again in the future.

Kind regards,

Rebecca Noyes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

This was our first stay at Diamond Beach and probably our last. There were some really good parts such as the undercover parking, security of the complex and our room, the different pool options and the presentation of our room. Our room had recently been renovated and I'm pretty sure we were the first in there as there were a few things not quite finished properly, however it was a great room. Really small balconies with no view though took some of the gloss off it. Probably the biggest issue with the room was the new tiles which are throughout all areas other than the two bedrooms. The look awesome and are easy to keep clean, but they are a gloss finish and as soon as they get wet (pool water, showers etc), they are extremely slippery. Not much fun with a 1 year old toddler. Even my 5 year old slipped a few times in the shower and was lucky he didn't hurt himself. The only other big issue was having to climb 4 sets of stairs from the carpark to get to your room. Also not much fun with 2 young kids, luggage and a pram. All in all, the staff were pleasant, the layout was ok and with kids 5yrs + it would be a pretty good setup. Just for us it wasn't the perfect situation.

  • Stayed: November 2013, traveled with family
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1  Thank sammy0975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this reviewResponded June 26, 2014

Dear sammy0975,

Thank you for taking the time to share you review on your stay with our resort.

I am pleased that overall your stay was an enjoyable one however do appreciate some of the concerns you have raised in your view. We can provide full assurance that the tiles in the apartment are treated and should not have provided a slippery setting for your little ones. We will certainly further investigate for you and appreciate you bringing this to our attention.

Thank you again for sharing your review and we hope to have the opportunity to welcome you back for a return visit, maybe on a lower floor next time.

Kind regards,

Rebecca Noyes
General Manager

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Reviewed November 9, 2013

Just spent a week here on a family holiday and loved it. Pool/Spa/BBQ area is centrally located and well setup. Our apartment was close to the pool but not too close to be concerned about noise. Security was good, key is required to enter or leave the resort. Access to apartment blocks also required a key whether entering from the undercover car park or the path. We had one of the 2 bedroom apartments that hasn't been refurbished. Beds were comfortable as we're the living areas but the bathrooms and kitchen were dated but still ok. We got a cheap Groupon deal so felt we couldn't ask for a better apartment. Would definitely stay here again.

Room Tip: As many others have stated, ask for a refurbished apartment.
  • Stayed: November 2013, traveled with family
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Thank Angelo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this reviewResponded June 26, 2014

Dear Angelo A,

Thank you for your detailed review on your recent stay with us at BreakFree Diamond Beach. I am so pleased to read that although you were not allocated to a recently refurbished apartment you found your unit to be well presented and provided a good holiday accommodation for your family.

We are excited with a number of beautifully refurbished apartments we have recently had completed here at Diamond Beach but still aim to ensure that our standard units are well presented and provide clean, spacious and comfortable accommodation.

We thank you again for your review and look forward to having the opportunity to welcome you back again and next time into a newly refurbished apartment.

Kind regards,

Rebecca Noyes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

This was our third time we have stayed at Diamond Beach resort and we will be staying again there next time we visit the Gold Coast!The location is 5 min walk to Pacific fair and 5min walk to the mall in Broad beach, we caught the bus to all theme parks and Carrara markets which was again just at the end of the road. Only metres to the beach at your back door and the resorts pools and spa's are amazing.It is very Private and Peaceful and with great size Balconys for the whole family to sit out on for Breakky or Dinner.If i had to find a fault it would be maybe the kitchen and Bathrooms could do with an up grade in the next few years but did not affect our stay at all and everything workrd well.I would 100% recommend Diamond Beach to anyone!!

Room Tip: Bottom floor rooms have easier access from Balcony as well as stairwell
  • Stayed: October 2013, traveled with family
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1  Thank woodchic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this reviewResponded June 26, 2014

Dear woodchic,

Welcome back! Thank you for your fantastic review and I am so pleased that your third stay with us did not disappoint. We are very fortunate at Diamond Beach to have many guests such as yourselves that choose to come and stay with us year after year for an unforgettable enjoyable family holiday.

One of best features at Diamond Beach is our locality. Our large and expansive landscaped grounds which spread out over 6 acres in the heart of Broadbeach truly is a unique and fantastic offering to our guests. To top this off we then have all that Broadbeach has on offer from beaches, shopping centres, casino and restaurants all within minutes walk. I am so pleased that you were able to enjoy the picturesque and quiet ambiance that the layout of our resort provides.

Thank you so much again for sharing your review and we look forward to welcoming you back for your fourth visit with us soon.

Kind regards,

Rebecca Noyes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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