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“Great Family Resort”

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BreakFree Diamond Beach
Ranked #6 of 21 Hotels in Broadbeach
Certificate of Excellence
Christchurch, Canterbury, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Family Resort”
Reviewed July 31, 2013

We stayed for 10 days here. Great homely accomodation, clean and tidy. Great family accomodation. Within walking distance to Pacific Fair, the beach and Oasis Shopping Centre. Great central point for easy access to get to Theme Parks, Harbour Town and Robina. Kids loved the pools and the adults loved the nightly spas.Lovely tidy grounds. Being from Christchurch NZ - three storey complex was just great (40 storeys would not have been for us!)
Very friendly and helpful staff who were very committed to hoping with any questions that we had.
Thanks Breakfree Diamond Beach.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosemary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this review, August 17, 2013
Dear Rosemary F,

Thank you so much for taking the time to share your review on your holiday with us at BreakFree Diamond Beach Resort.

Thank you for your lovely comments regarding the homely feel to your stay and that you found your apartment to be both clean and tidy. It sounds like you were able to relax and even enjoy the use of the spa baths during the evening which is great to hear. The low rise nature of the resort lends itself to providing a truly relaxed and picturesque setting.

Thank you again for your lovely review and we look forward to welcoming you back for another stay when you are next over from New Zealand.

Kind regards,

Rebecca Noyes
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
Hawera, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 29, 2013

Stayed at diamond beach the week of 15th July, along with our friends in another 3 bedroom apartment. What a great place! Have stayed here before, so going back was exciting! our apartment was so huge and clean and tidy! would def recommend!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Charlie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this review, August 16, 2013
Dear Charlie S,

Thank you for taking the time to write a review on your recent stay with us at BreakFree Diamond Beach.

It is wonderful to hear that you had stayed with us before and that you were excited to be coming to stay with us again. I am pleased that we didn’t disappoint a second time round and that both you and your friends enjoyed your stay with us. I must agree, our 3 bedroom apartments are huge, lovely and spacious and well equipped for all you need for a family getaway.

We hope to welcome you back for another great stay with us again soon.

Kind regards,

Rebecca Noyes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Masterton, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2013

Just returned yesterday from staying at Breakfree Diamond Beach. We stayed in Room 26 which was modern, spacious, comfortable and had everything you needed. The pools and grounds were fantastic with a lovely relaxing atmosphere. We booked all our theme parks, cruises, tours etc with reception and it was no trouble for them. Very friendly, helpful staff. The location was perfect. Lots of great restaurants nearby at the Oasis Shopping Centre. We had a great family holiday! Thankyou so much!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank jkcb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this review, August 16, 2013
Dear Julie N,

What a truly wonderful review to receive. It sounds like Diamond Beach was the perfect place for your recent getaway.

I am delighted to read that you found the amenities of the resort to be fantastic and that you were able to relax whilst staying with us. It is great to hear that you were able to experience some of the wonderful tours and attractions here on the Gold Coast. Our Customer service team are filled with local area knowledge and are dedicated to providing unique and wonderful holiday activity ideas for our guests.

I hope to welcome you back again soon on your next visit to the Gold Coast.

Kind regards,

Rebecca Noyes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 17, 2013

We stayed 7 nights in a 3 bedroom ground floor poolside apartment. The room was amazing! New kitchen & bathroom- very modern. It was very clean. The resort is on a great location close to the beach, shops & parks. Our kids enjoyed the pool & spa. Great BBQ area.
The staff were very helpful & friendly. We had to extend our stay at short notice due to illness and were very happy with the staffs help.
My daughter is in a wheelchair & we found this resort to be very wheelchair friendly also.
I can't wait to return!
Good value & lovely apartments

  • Stayed June 2013
    • Value
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    • Service
Helpful?
1 Thank tanfan81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this review, August 16, 2013
Dear tanfan81,

Thank you so much for taking to time to post a review on your recent stay with us. What a fantastic compliment to receive that you found your apartment to be ‘amazing’. I am so pleased to read that the unit met your family’s needs perfectly and assisted to what sounds like a great family holiday.

Thank you for the great feedback regarding the friendly and efficient service you received from our customer service team, I will be sure to share this with them.

It is wonderful to read that you can’t wait to return and we look forward to welcoming you back for another great stay.

Kind regards,

Rebecca Noyes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 7, 2013

The room we had in this resort was nothing like the beautiful modern updated photos on their website (which is why I booked this place). Sliding door lock in main bedroom broken so not very secure, kitchen outdated, no air conditioner - only ceiling fans that had rust and peeling paint, no heating - only small cheap fan heater, lounge and dining furniture uncomfortable, dirty and smelly, cheap dirty plastic outdoor furniture on balcony, peeling paint, threadbare towels in bathrooms, one window had no curtain and all other curtains were faded and very thin, no exhaust fans in bathrooms so rooms were very steamy after you showered, a white kitchen sink that was stained which looked really dirty and disgusting, bathrooms outdated and bath had putty patches to cover broken bits and no tissues. Then to top it off after you had used the small sachet of dishwashing detergent they provide you to start with, you had to pay to get more! This is the only accommodation we have ever stayed in that didn't have a box of tissues in the place or a bottle of detergent to wash dishes.
The only good things about this place were the pool, bbq area, playground, games room and proximity to beach and shopping.

Room Tip: Read as many reviews as you can. I only wish I was smart enough to have done that and not relied sol...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jane9670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this review, July 12, 2013
Dear Jane9670,

Thank you for sharing your review on your stay with the resort.

The concerns outlined in your review are not indicative of our normal high standards here at Diamond Beach. I can confirm we have completed some truly outstanding upgrade and refurbishment works here and it greatly concerns me to read of your disappointment in your accommodation shared in your review. We have a well trained and efficient team here at Diamond and can provide full assurance should any of the items be raised to our attention during your stay swift corrective action would have taken place.

Due to the private nature of Trip Advisor I am unable to know the apartment number you stayed in. I would very much like to hear from you and be able to further look into your concerns to ensure that corrective action can be obtained. I would be very appreciative if you could please contact me directly to Rebecca.noyes@breakfree.com.au.

I once again appreciate you sharing your concerns and I hope to hear from you.

Kind regards,

Rebecca Noyes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 4, 2013

I booked a room here for my daughter and friends late last year.

I can say that the facilities are excellent, pool area is massive and clean with an equally large barbecue area situated conveniently in between the two pools.

The room in which we stayed had been recently upgraded with modern fittings and tiled floors throughout. I understand that the rooms are privately owned however management advised me at the time that they are in the process of upgrading older rooms.

The room was clean on arrival with a small amount of amenities left in the room (basic dish washing, laundry and a small amount of tea / coffee). There is a kiosk at the resort and shop a couple of minutes down the road. There is also a supermarket within walking distance at the Oasis shopping center.

Overall the grounds and facilities so close to the center of Broadbeach set this building apart from the others around it with the pool area in the center of the block being a nice oasis away from the hustle and bustle of Broadbeach.

There is also a walking track along the beach just across the road where there were markets (again near the shopping centre / surf club) on Sunday morning with all sorts of locally made handycrafts for sale.

I can also say that the reception staff were very welcoming and obliging with tour recommendations and always a smiling face throughout our stay.

Overall i would say that for your money this resort is great value, with older style large rooms well suited to families. The fact that it is fully self contained can also save some money on the holiday where you would normally be forced into eating out most nights.

I would stay here again and recommend to anyone travelling with a family.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
3 Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this review, July 12, 2013
Dear Rob S,

Thank you for your very informative review on your stay with us at BreakFree Diamond Beach. I truly enjoy reading reviews that provide informative advice for future guest on not only the accommodation provided here at Diamond Beach but also on local area attractions of what to see and do here on the Gold Coast.

I am so pleased that both your daughter and yourself thoroughly enjoyed your time with us. It is certainly special to get away with family and how wonderful that your daughter was able to bring friends along on the holiday with her. With our expansive lagoon pools and tranquil spa areas I am sure the girls had a wonderful time enjoying the facilities at the resort.

Thank you for your great comments regarding the room quality of your accommodation and the large layout of the apartments. Many of our guests are overwhelmed by the large expansive layout of our units which cater perfectly for large or small travellers. It is also wonderful to read that you found the apartment to be clean and well presented.

Fantastic to read that you feel the resort is great value and you would recommend for other family travellers. We hope to have the opportunity to welcome you back for another great stay with us again soon.

Kind regards,

Rebecca Noyes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Canterbury, NZ
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 4, 2013

We have stayed in alot of places and this is by far the worst place. We were on the ground floor and as soon as we opened the door to the unit the smell hit us plus the fans in the unit were going and all the door open. There was mould on the curtains, carpet was so dirty you didn't want to take your shoes off. The lounge suite was so dirty that we had to put a blanket on it to sit down. In the kitchen well it was that old and need a good clean that we never used any of the dishes. We stayed here for 3 nights (that's 3 nights to many) and in that time there were dirty laundry bags left in the carpark. We were lucky that we booked our accommodation with a travel agent and on returning home advised them of our disappointment and they were able to get us some of our money back.

Room Tip: ask for a room that has been upgraded.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tui3560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RebeccaNoyes, General Manager at BreakFree Diamond Beach, responded to this review, July 4, 2013
Dear Tui3560,

Thank you for taking the time to share your review. I am deeply saddened to read of your concerns whilst staying with us and disappointed that we were not given the opportunity during your stay to rectify any concerns. We have a dedicated team available to provide any assistance to ensure each and every guest has a wonderful and well enjoyed holiday with us.

Your stay with us in April was during a very wet period on the Gold Coast which unfortunately provided a less than favourable resort ambiance. I can provide full assurance that we take full measures to provide clean and well presented units.

I am once again disappointed to read your review. If you would like to further discuss your concerns I welcome you to contact me directly rebecca.noyes@breakfree.com.au

Kind regards,

Rebecca Noyes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BreakFree Diamond Beach

Property: BreakFree Diamond Beach
Address: 10-16 Alexandra Avenue, Broadbeach, Gold Coast, Queensland 4217, Australia (Formerly Diamond Beach Resort )
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Broadbeach
#6 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $
Hotel Class:4 star — BreakFree Diamond Beach 4*
Number of rooms: 100
Official Description (provided by the hotel):
Situated less than 100 metres from the lifesaver patrolled beach and the chic Broadbeach cafe precinct, BreakFree Diamond Beach is family friendly and ideally located. You will be within walking distance of the stunning beach, and the popular restaurants, bars and shopping at central Broadbeach, Pacific Fair and Jupiters Casino. This popular low-rise resort offers one, two and three bedroom apartments nestled amongst tropical landscaped gardens and waterfalls. All apartments are self contained and include fully-equipped kitchens, laundry facilities, ceiling fans, Austar and large balconies, some with direct pool access. Recreation facilities include two swimming pools landscaped with waterfalls, bridges and rock-cave spas. For the kids, there is a heated novelty fun pool, playground and games room. The resort also has BBQ cooking facilities and a kiosk selling all the beachside holiday necessities. Explore the greater Gold Coast during your stay. Tours to famous Gold Coast theme parks and national parks can be booked through the Tour Desk. ... more   less 
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Also Known As:
Breakfree Diamond Beach Hotel Broadbeach
Diamond Beach Hotel
Diamond Beach Broadbeach
BreakFree Diamond Beach Broadbeach, Gold Coast

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