We spent 6 nights at the Mantra Phoenician. We saw some negative reviews on tripadvisor however the facilities available convinced us otherwise. Well we made a mistake. The location is great and while it is noisy at times we could cope with that. The disappointing aspect was that you are paying for a 4.5 star 2 bedroom apartment which presented well however upon closer inspection it was dirty particularly in the bathroom and kitchen areas. The bathtub and shower did not seem like they had been cleaned with chemicals in a long time. We had to clean the crockery in the kitchen. The washing machine did not work properly, the vacuum cleaner was full and no spare bags, and the couch was sagging in the middle and had to be propped up with the scatter cushions. The carpet needs replacing and the beds are horribly uncomfortable. The room size was excellent and the hot water was fantastic. We also encountered a cockroach on 'steroids' - it was huge, and in the bathroom and did not do much to endear me to the place. I know it is QLD but given the dirtiness of the place I could not help but think it related to this.
The facilities are good. The indoor pool was great for the kids at this time of year, however, was over-chlorinated and my daughter's white rashy top became yellowed. The pool toilet area was also very unclean - maybe needs a revamp or just a decent clean. The gym was good and handy as it overlooked the indoor pool so when working out you could watch the kids.
This venue has the potential to be excellent however it is going to require a lot of work to re-build its reputation. Our observations were reinforced when talking to other patrons. If this venue is typical of other Mantra resorts we will not be using them again.
- Official Description (provided by the hotel):
- Choose from luxuriously appointed one or two bedroom apartments all fully self-contained, featuring elegant furnishings and spacious balconies. Within the resort you will find magnificent indoor and outdoor pools, lush tropical gardens and gym. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Travelocity, Expedia, Ctrip TA, Agoda, Orbitz, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Phoenician Resort - Broadbeach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mantra Phoenician- Broadbeach Hotel Broadbeach
- Mantra Phoenician Hotel Broadbeach
- Phoenician Resort - Broadbeach Gold Coast