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“Best place to be in Broadbeach, Gold Coast”

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Phoenician Resort - Broadbeach
Certificate of Excellence
Reviewed March 19, 2008

I was a bit worried when we saw some other reviews on this site - but have found that there are different managers of the resort and your experience depends on what manager you book your unit through. If you book through Mantra - then beware - thats where you are most likely to get the bad units.
If you book through private managers like we did you will certainly get a better deal and a much better unit. Check out sites like ozstays or stayz and you will find that there are a few units to choose from. What we learnt is that every unit is owned by individuals - Mantra only manage SOME units in the whole complex - so choose wisely and you will have a great holiday!!
We spent 3 nights at the Phoenician Resort Broadbeach which is part of the Gold Coast Queensland. The resort is in the middle of all the action in Broadbeach - there are many great restaurants on the ground level of the resort and it is over the road from Jupiters casino. Not far from the beach and close to all bus routes. There are shops close by and there is hardly a reason to go much further than that!!!
We stayed on the pool level in a 2 bedroom apartment that had a full kitchen and laundry facilities. So whether you want to eat out or cook in your unit - its all there!!!
There is an outside pool area that is spacious with lots of lounges and tables and chairs and also an inside pool and spa. The gym didnt have much equipment in it - but we didnt want to exercise anyway!!!,
The kids had their own seperate bedroom and bathroom and also had cable tv in their room - so we could be left alone in the lounge.

  • Stayed: March 2008, traveled with family
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4  Thank sue1501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,223 - 1,229 of 1,240 reviews

Reviewed February 29, 2008

Currently staying at this property for a conference. Booked it because it was supposed to be over 4 star and in good location.
Firstly, getting into the parking garage is a pain, you have to drive down an laneway to get to it.
Security is good but a bit overdone
Got to reception to find that the room would not be ready for the 2 pm checkin because the carpets hadnt been cleaned.
Returned 1 hour later to find that the carpets would not be cleaned until the next day if we wanted them cleaned.
Went to our rooms. Large in size and appear comfortable.
However carpets did appear to need a clean
Airconditioners: 3 in total for a 2 bedroom appartment. Main bedroom one works fine. Other bedroom no controller!
Family room a/c doesnt blow cold air. Rang reception but no maintenance available till next day (rang at 4 pm that afternoon).
Were told dont go below 21C on controller. Did that and left it on. Returned 2 hours later and the unit still blowing warm air.
Never been to a hotel where there is NO reception after 8pm. Ring the after hours number who tell you cant help until the morning.
This place is annoying me. Definitely not 4 star. Dining chair I am sitting on is rickety and about to collapse!

  • Stayed: February 2008, traveled on business
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4  Thank JoeDaOrtho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2007

We decided in this apartment due to the location and it also looked so good on line. However, we were in for a real surprise. Just keep in mind that this is a 4.5 star rated property as you read on....
I wont touch on how extremely dated it is and how dark and small the bathroom was - there were bigger issues. Firstly, the mould in our shower/bathroom. Then, on our second day, we noticed an awful stench coming from the sink. Its seems the previous guests had binned all their perishable foods and the rubbish had not been disposed of. We also noticed a few coffee cup rings on the tables. We had placed a call with reception regarding the smelly bin, coffee rings and mouldy shower. They were very off handed and advised US to dispose of the rubbish ourselves. I insisted they send someone to not only dispose of the previous guests rubbish, but to also clean the coffee cup rings and mouldy shower as it is clearly their responsibility to ensure the room is cleaned before we check in. The rubbish was disposed of, however the mouldy shower and the coffee cups ring were untouched. Never thought I would have to scrub a shower in a 4.5 star rated property!!! They provide you with what they call a "Welcome Pack" which includes some sample sized toiletries, 2 rolls of toilet paper and 1 sachet of Dishwashing Powder. If you wanted more, you had to purchase these from reception. What 4.5 star rated property makes you pay for toilet paper and diswashing powder in order to use THEIR dishwasher!?!?!? After all, we are not camping in tents where its BYO toilet paper/detergent etc. Be mindful of the airconditioner unit as well. Read your Welcome Folder and take note of what they tell you about the air conditioner. If you set it under a certain temperature - i think 21- the motor freezes and they will charge you to repair it!!!! This is Queensland which gets very hot and humid in summer!!!! Again, a first for me!!!! We opted not to use the air con "just incase" we caused the motor to freeze and had to pay for it to be repaired. The windows have no fly screens, so expect lots of flys and mozzies if you choose to open them. Our week there was extremely hot and stuffy with only ceiling fans to keep us cool. We were unable to open the TV cabinet as the coffee table was in the way, but was too heavy for us to move. However, the glass top of the table moved. The couches were very uncomfortable and the cushion would slide down after a while. We opted for the dining chairs instead. The crockery was chipped, dirty (we had only 3 coffee cups!!!) and cupboards were also filthy and dusty. Carpet was also stained.
Overall, rooms were discustingly dirty, dated, shower mouldy, and staff did not want to know about it. The location is excellent however - great resaurants and bars. This property has been recently bought by Mantra/Stellar Property Group, so hopefully they do something about the property and the staff!!!!

  • Stayed: October 2007, traveled with friends
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8  Thank Spanagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2007

Was a bit scared going there, as had already booked prior to visiting TripAdvisor (silly me), but thankfully we didn't have the problems that many have had. This could be due to luck as I booked 1 day ahead of arrival and got the last 2-bedroom available. Expecting a Ground Floor, no-view, noisebox, was VERY pleased to be on 8th floor, non-Gold Coast Highway side, with view of the pools and straight down the street to the Ocean. I should have bought my lotto ticket then...
I've read that they're undergoing renovations currently, but no one at the front desk indicated as such. I really hope that they are undergoing renovations as the decor is really dated, the furnishings are in desperate need of replacement (nice sinky bed to roll to the middle), sinky sofa, uncomfortable chairs, carpet receding from sliding balcony doors exposing sharp rusty carpet tacks, and not enough glasses!
The reception staff were kind and approachable, but I didn't need them for anything other than check in and check out.
Mantra now owns this building too, so I had some higher expectations when I went through the door, but they've got some work to do to bring it to the standard of many of Stella/Breakfree/Peppers/Mantra other resorts.
The kids loved the indoor pool; the outdoor pools looked nice but it was too windy for them to enjoy themselves outside while wet.

  • Stayed: September 2007, traveled with family
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4  Thank canuckinoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2007

My inlaws shouted us this 7 night stay at the Phoenician for our honeymoon.

Upon arrival the staff were quite rude and unpleasant. They didn't smile and looked down upon us as though we were rodents basically.

The lobby was beauiful and we were very excited to stay even though the hotel staff weren't very friendly.

When we arrived at our room we were in for a shock.

For honeymooners you would have thought they would have offered a little better option. Our room was tidy, however our view was of a large commercial construction site and the main drag of the gold coast was right outside our bedroom window.

There was also a small alley way just beneath our balcony which at night was a highlight it seemed for young rough teenagers or strange folk. Overall the position was very noisy.

The bed was comfy but we didn't use the hotel lounge kitchen much and the bathroom was disgusting!
It was very tiny with a shower over the bath tub and mould growing in it. Which in my opinion for the price paid was atrocious.

There was a roof top spa but it was closed while we were there which I was again dissapointed with because we should have been notified of this prior to our booking.

Overall we were extremely dissapointed. We did complain but didn't get much response.

I was definitely looking forward to a wonderful honeymoon in a stunning resort but what we got was definitely no where near this standard. We were so disappointed that we flew home a day early.

Wouldn't recommend this to honeymooners especially or anyone who was looking for friendly high quality resort. What you will get will simply disappoint you!

  • Stayed: June 2004, traveled as a couple
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5  Thank Millymelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2007

We enjoyed our stay at the Phoenician Resort. Great location. However, the two bedroom unit we stayed in was very dirty! I was going to complain but my partner suggested not too as the units might be all the same....plus we were given a unit that had a great view and a bright room as I requested online. We used to live in the area, we basically used the unit to catch up with our friends and at night dine in downstairs where all the nice restaurants and cafes are.

I was really disappointed with the unit, the last thing I want to do was to clean it...and we did! We went to Woolworths and we bought all the necessary cleaning chemicals we need. We didn't want to use the bathroom and the kitchen. The glass sliding doors through the balcony was full of finger marks and we could not see the nice ocean view! So we bought a window cleaner as well.

I think the pool area needs a decent clean as well...the housekeeping supervisor was great! She was very friendly but the receptionists were stuck up. When we checked out we didn't even get a thank you for staying or hope you had a lovely time or hope to see you again!

Other than that it was a great place to stay.

  • Stayed: January 2006, traveled with family
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5  Thank FNQresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2006

It depends what you are looking for.

If it is peace and quiet, then this is not the place for you.

As has been well documented by other travellers, there is a large building project ongoing directly across the road. The work starts early and there are a lot of heavy vehicles accessing the site. On the other side of the Phoenician, the Gold Coast Highway passes very close by and the traffic noise is audible, even with the windows closed. Particularly sirens! There is also considerable noise from garbage collectors who clatter in the early morning hours as they service the shops from the alley way below.

However, if you are a very heavy sleeper (or are out partying all night) the location is very good. There are countless restaurants and shops almost directly underneath the 'resort' and the centre of Broadbeach is directly across the road.

The Pacific Fair shopping centre has a large Woolworth, post office, bakers etc. It also has a couple of locations where you can access the internet (cheaper than in the Phoenician reception and without the long wait).

Pedestrianised Victoria Ave has a number of good restaurants, many with lunch specials. Bugzies springs to mind as a place we visited more than once.

I was lucky to visit when the craft market was being held in the park next to the ocean. If I recall correctly, it was one Sunday each month. The wares were novel and the stallholders a delight to chat to. It is well worth the stroll up Victoria Ave.

Broadbeach is a very central place from which to explore the Gold Coast. I'm not sure I would stay at the Phoenician again, though, as the lack of sleep really got to me.

  • Stayed: August 2006, traveled on business
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11  Thank 92,075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phoenician Resort - Broadbeach

Address: Phonecian 24 - 26 Queensland Ave, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Mantra Phoenician- Broadbeach)
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 50 Specialty Lodging in Broadbeach
Price Range: $119 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Phoenician Resort - Broadbeach 3.5*
Number of rooms: 110
Official Description (provided by the hotel):
Choose from luxuriously appointed one or two bedroom apartments all fully self-contained, featuring elegant furnishings and spacious balconies. Within the resort you will find magnificent indoor and outdoor pools, lush tropical gardens and gym. ... more   less 
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Also Known As:
Mantra Phoenician- Broadbeach Hotel Broadbeach
Mantra Phoenician Hotel Broadbeach
Phoenician Resort - Broadbeach Gold Coast

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