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“Great stay”

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The Star Gold Coast
Ranked #8 of 21 Hotels in Broadbeach
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great stay”
Reviewed July 13, 2014

Room was clean and comfortable. Staff are friendly and helpful. Facilities are excellent. Food areas were good. Stayed for two nights, room was cleaned if required. Buffet breakfast at Food Fantasy was excellent, great variety of food.

Room Tip: Less noise on the higher floors.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank LethalL58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, July 15, 2014
Dear LethalL58

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.

We were delighted to read that you enjoyed every minute of your stay and that you made use of the many facilities Jupiters has to offer.

You will also be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide additional world class facilities, allowing us to further exceed our guest expectations.

Thankyou once again for your feedback & We look forward to welcoming you back again soon.



Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,741 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (466)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level 6 Contributor
247 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed July 11, 2014

On arrival needed to get out the car to find a valet, no help with bags and queue at check in which was processing guests quite slowly so not a great initial impression. Friendly staff however. Public areas of the hotel looked fine, room was pleasant. Good bar service at the Moet bar, very fast, hot and friendly room service. Check out was a bit of a challenge as wanted to split the account between two cards which proved to a challenge. Overall though it was comforatable and a very close walk to the Convention Centre which was what we wanted. Would stay again.

  • Stayed July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank RossY415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, July 15, 2014
Dear Ross Y

Thank you for providing your feedback on your recent visit to Jupiters .
It was disappointing to read you did not enjoy your stay and we did not meet your expectations.

Please accept our apologies for the experience received when you first arrived at the front entrance of the hotel and also the delay on check-in, we do on occasion experience a delay upon arrival due to having a larger than usual number of arrivals, however your feedback has been passed onto our Front Office Manager for review.

You will also be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide additional world class facilities, allowing us to further exceed our guest expectations

We look forward to the pleasure of your next visit.


Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hope Island, Australia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2014

Spent a night here. Staff were pleasant quick check in and check out, asked for king bed but got 2 king singles however was alright. Beds very comfy enjoyed a good nites sleep. Buffet breakfast was very good, a great selection. The only negative was the bathtub each time you move the tub floor creeks. Would be great to have hand held shower. The choice of bars and restaurants within jupiters is very handy. We enjoyed a nice meal in the sports bar very reasonably priced. Also enjoyed a flutter on the machines in the casino before retiring to bed. Would stay here again, if not so pricey. Expected to checkout at 10am like most hotels but weren't expected to checkout until 11am which meant we could relax for abit after breakfast . This venue is in agood location handy to pacfic fair shopping centre the goldcoast convention centre, Broadbeach and surfers. Enjoyed as A couple.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gothere28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, July 13, 2014
Dear gothere28

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.

We were delighted to read that you enjoyed every minute of your stay and made use of all the facilities Jupiters has to offer.

You will also be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide additional world class facilities, allowing us to further exceed our guest expectations.

We look forward to seeing you again soon.


Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 10, 2014

All staff are very helpful and personable. The rooms are starting to look a bit dated and tatty round the edges. Can recommend the massages in the day spa next to the pool area.
The service in the executive lounge is excellent.

Room Tip: Rooms on executive level have access to lounge and express checkout.
See more room tips
  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, July 13, 2014
Dear Alex P


Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
We were delighted to read that you enjoyed every minute of your stay and made use of all the facilities Jupiters has to offer.

You will also be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide additional world class facilities, allowing us to further exceed our guest expectations.

We look forward to seeing you again soon.


Kind Regards

Trent Martin

Hotel Assistant Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 8, 2014

Had a fabulous stay at Jupiters. From the moment of check in, the staff were professional and efficient. The doormen were fabulous, with smiles and hints of where to go and what to do. The room we had was a corner king with loads of room, a balcony to sit and ponder the skyline and beach, and the bed was a dream. Parking was easy and close to lifts. We didn't visit the casino, but in saying that, it didn't bother us being there. Drove to restaurant, but could walk. Had a lovely stay. Too short this time. Would come again.

Room Tip: Park on level 3 for easy access to hotel.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Suzy2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, July 12, 2014
Dear Suzy2000

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.

We were delighted to read that you enjoyed every minute of your stay and that you made use of the many facilities Jupiters has to offer.

You will also be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide additional world class facilities, allowing us to further exceed our guest expectations.

We look forward to seeing you again soon.



Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 8, 2014

Spending a night in this hotel is a little like visiting an old auntie or snuggling up on a well worn sofa to watch tele. She's familiar this tired old lady, standing back from her more sleek, contemporary neighbours on Queensland's Gold Coast high rise strip. Built 30 years ago, Jupiters underwent an extensive facelift in 2006, however the hotel/casino still needs to lift its game in some traditional areas. The hotel/casino pitches to the Asian market these days which often means the locals get left behind. We wanted a bottle of wine on arrival but were told there was no wine list. Over the phone the chap in 'fine dining' mumbled a few appellations but he wasn't actually sure they were in stock. The mini bar was non existent, not good for a 5 star pad. And when our filled out breakfast menu was still hanging on the door at 7am we got really annoyed.. Stupidly we'd not seen the tiny print amongst the Chinese and Japanese calligraphy that told us the menu had to be on the door handle by 11pm. Moral is, if you go out for dinner, be back by 11 or there's no breakfast. But while Jupiter's is feeling a little jaded these days, some areas come up trumps. Reception is cheerful, porters are affable, in fact Roger the concierge spent 10 minutes drawing a map to our destination. Overall staying at this Gold Coast landmark gives one a warm fuzzy feeling, a sense of deja vue. But take your own booze!

Room Tip: Ask for a sea view. Also, weekends are good value.
See more room tips
  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
Thank 255100Panda006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, July 12, 2014
Dear 255100Panda006

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.

It was great here your feedback in regards to your stay all comments have been passed on to the revelant managers for review.

You will also be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide additional world class facilities, allowing us to further exceed our guest expectations.

We look forward to seeing you again soon.



Kind regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 8, 2014

We went with a small group. My friend got 800.00 taken from the ATM machine with no money!!!. Jupiter staff didn't want to know but gave her a phone number to call. So what does that say. This happens frequently. How many people are being ripped by the ATM's??. Come on Jupiter management these ATM machine are in your buildings. TAKE RESPONSIBILITY and be more helpful. She was told by her bank the next day this could take 6 weeks before she gets her money back. What if that was all the money she had. Simply not good enough and I would expect a response from management, but if I don't it will show there arrogance towards their customers.

Stayed July 2014, traveled with friends
Helpful?
1 Thank Fiona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, July 12, 2014
Dear Fiona K

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.

It was disappointing to here that you did not enjoy your stay with us and the issues regarding the ATM's not operating correctly.

Unfortunately these are not owned by Jupiters and as such we cannot reimburse directly to patrons when errors occur. Understandably this must have been frustrating for your friend however calling the number of the company that does own and operate the machines is the quickest way of being reimbursed for the lost funds.


Once again I do thank you for taking the time to leave your feedback.



Kind Regards

Trent Martin

Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Star Gold Coast

Property: The Star Gold Coast
Address: Cnr Gold Coast Highway & TE Peters Drive | Broadbeach Island, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach

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