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The Star Gold Coast
Ranked #8 of 21 Hotels in Broadbeach
Canberra, Australia
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Loved it.”
5 of 5 bubbles Reviewed May 16, 2014

my Family stayed in Jan 2014 for 10 days, The rooms always clean I was on the 5th floor and it was nice and peaceful. The help from staff to book a car right on the spot was Second to none.
The food and everyone of the food places within the Hotel was lovely and OH so YUMMY.
My family loved food paradise Now I can see why it's called that.
I would stay at this hotel again in a heartbeat see again for Showcase Dance 2015.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hellohappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, May 20, 2014
Dear hellohappy

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding the positive aspects of your stay with us from January via Tripadvisor.

I was delighted to read that your time with us was very enjoyable as well as your experience in dining in our many restaurants please be assured that your feedback regarding our team has been forwarded to their respective managers.

We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience. We look forward to welcoming you back to Jupiters on your next visit.

Kind Regards

Trent Martin

Hotel Assistant Manager
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1,688 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (455)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
Auckland, New Zealand
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed May 15, 2014

Check was a shambles, arrived at 2.30pm and the que was huge and the was only one person at the counter so it took quite some time to check in which was odd considering check in opens at 2pm.
room was dusty and a little tired. I dropped something that rolled under the bed and wow could under there do with a clean.
Hotel is convenient though which is a plus.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bret512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent M, Manager at The Star Gold Coast, responded to this review, May 20, 2014
Dear Bret512

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
Please accept my apologies for the delay on check-in, we do on occasion experience a delay upon arrival due to having a larger than usual number of arrivals, however your feedback has been passed onto our Front Office Manager for his review.

I also wish to apologise for the issues surrounding housekeeping during your stay. Your feedback has been passed onto our Housekeeping Manager for her review. We firmly believe that all feedback assists us to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence going forward.

We look forward to welcoming you back to Jupiters on your next visit.

Kind regards


Trent Martin

Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubbo, Australia
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed May 14, 2014

My wife and I stayed at Jupiter’s whilst attending a conference at the Convention Centre. For this purpose the location of the hotel was excellent, although I note the monorail to the Convention Centre appears to have been decommissioned leaving a 5 min walk either way.
Our king Bed Room was fine. Bed was comfy but the view was uninspiring however having said this we did get a discounted nightly rate as a conference attendee and didn't spend too long in the room anyway. Shower over the bathtub has minimal ambulatory aids which might be a problem for anyone with any degree of infirmity.
The gym is very good and staffed with a trainer and the pool is well established. There are two little outside spas which were fine - but could have been a tad warmer given the autumn chill. Had an excellent remedial massage at Touch Therapy, which although a little more expensive than I would normally pay was worth it.
I was a little reticent about staying in a Casino Hotel having never done so before and given all the bad publicity the Gold Coast has received recently but I actually enjoyed the stay and would very likely stay again if the need arises.

Room Tip: Some of the conference attendees had rooms on the higher floors that had not been updated so check t...
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at The Star Gold Coast, responded to this review, May 19, 2014
Dear George S,

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino.
It was great to read you enjoyed your time with us while attending a conference at the Gold Coast Convention and Exhibition Centre.

As you have mentioned the hotels location is the ideal destination to not only be close to the convention centre but also to enjoy the best that the Gold Coast has to offer. We are glad that you enjoyed our gym and surrounding recreational facilities!

In regards to the monorail, unfortunately this is owned and operated by the Oasis Shopping Centre and its operation is outside of our control, we do however have a covered walkway direct to the convention centre.

Thank you again for providing your review, we look forward to the pleasure of your next visit.

Kind Regards


Royce Woodward
Hotel Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 13, 2014

I had my first stay at Jupiters Hotel for the weekend of Mothers day with my boyfriend. I was really expecting a lot as the prices were pretty expensive. From inside the hotel it looks amazing modern and very clean. We were only level 17 and our room was right near the lifts. The room was standard nothing special bath inside shower which I don't like. They only had the pillows which were on the bed but no spare in the cupboard. The rooms have thin walls because I could hear people coming in and out of lifts and talking in the halls. Had dinner in the PA and was big burgers because we were going to the Vegas show there was a set menu!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at The Star Gold Coast, responded to this review, May 19, 2014
Dear Emily S,

Thank you for taking the time to share your thoughts on your recent visit to Jupiters. I was concerned to hear that our usually high standards have not been met and I sincerely apologise for your unsatisfactory experience with us.

You will be pleased to know that we are in the planning stages of a multi-million dollar refurbishment of our property, which will result in us being able to provide world class hotel and dining facilities, allowing us to exceed our guest expectations.

We look forward to welcoming you back to Jupiters on your next visit.

Kind Regards


Royce Woodward
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adelaide
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed May 13, 2014

The hotel room is quite dated but overall this is average accommodation.
The buffet breakfast is amazing and memorable, so much to eat!
I probably wouldn't stay here again given the abundance of choices on the Gold Coast.
Location is quite good as you are right in the casino.
This is not a noisy room which enable great sleep, pillows are only average.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 00awesomeisme00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at The Star Gold Coast, responded to this review, May 19, 2014
Dear sarahjayneAdelaide,

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding your recent visit. I have passed your feedback onto the relevant managers for their review. You will also be pleased to know that we are in the planning stages of an upcoming refurbishment for the hotel which will create a world class hotel, dining and entertainment precinct.

Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you back in the near future.

Kind Regards


Royce Woodward
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amaroo, Australia
Level Contributor
269 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed May 12, 2014

The rooms were comfortable and spacious- they were well stocked with all the usual bits and pieces. The facilities in the hotel were also good. The lobby was airy, the restaurants always full and the pool clean and tidy. The casino and bars in the hotel was full every night and great fun. The only complaint we had was about the housekeeping. We were in the hotel for four nights yet it was only hoovered on one day, the tables were never wiped or dusted and the glasses not cleaned and the pool towels only replaced when we called. This needs to be sorted but other than this- great fun.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dom_Upton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at The Star Gold Coast, responded to this review, May 15, 2014
Dear Dom_Upton,

Thank you for taking the time to review your recent stay here at Jupiters Hotel & Casino. It was great to read you enjoyed your time with us and that you took the opportunity to enjoy all of the facilities Jupiters has to offer.

Please accept my apologies for the issues surrounding housekeeping during your stay. Your feedback has been passed onto our Housekeeping Manager for her review. We firmly believe that all feedback assists us to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence going forward.

Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you back in the near future.

Kind Regards


Royce Woodward
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
118 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed May 11, 2014

It's a fun place to stay if you enjoy the kind of entertainment they offer - it's a lively and busy resort so don't expect to find much peace and solitude! Broadbeach is a short walk away - beach, shops and restaurants, but mostly I stayed on the property and used the heated pool and spa, well-equipped gym and visited the casino. Room service breakfast was good although a little expensive (there were queues for both main restaurants for breakfast, lunch and dinner on the weekend so I didn't try them out).

Rooms are good, well-kept, clean and of an average size, good views over the pool area and Gold Coast high-rises, beds are comfortable, bathroom is small but fine (shower is over the bath which some people don't like). Room has everything you'd need although Internet is expensive in the rooms but free in the lobby. Curtain should be replaced - there was a big rip in it!

Staff were friendly, they let me check-in very early which was appreciated, and both check-in and check-out were fast and friendly.

I will definately stay again next time I feel like treating myself to a night out at the casino.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JupitersManager11, Manager at The Star Gold Coast, responded to this review, May 15, 2014
Dear Steve T,

Thank you for taking the time to share your experience on Tripadvisor. It is always a pleasure to read such positive comments about our team and property in general. We are thrilled to know our efforts are recognised and appreciated, and that you had a chance to enjoy all of the facilities that Jupiters has to offer.

Thank you again for staying with us and posting a review of your visit and we look forward to welcoming you back in the near future.

Kind Regards


Royce Woodward
Hotel Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Star Gold Coast

Property: The Star Gold Coast
Address: Cnr Gold Coast Highway & TE Peters Drive | Broadbeach Island, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach

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