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The Star Gold Coast
Ranked #6 of 16 Hotels in Broadbeach
Reviewed October 25, 2013 via mobile

It clearly is a casino hotel. The room I stayed in was well appointed, spacious and felt quite new. A short covered walk on an elevated walkway to the conference venue was easy. Room service food was generous, tasty and good value. Quite high cost for internet use was a surprise and seemed rather unnecessary. All of the staff I met were friendly, well trained and efficient. I would choose to stay there again.

Stayed: October 2013, traveled on business
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this reviewResponded November 3, 2013

Dear Stephen M

Thank you for taking the time to provide a review on your stay with us at Jupiters Hotel & Casino.

We are happy to hear you enjoyed your stay with us and would consider returning to stay with us again.

I look forward to welcoming you back to Jupiters in the near future.

Kind regards

Jan Kalendra
Sales Manager - Leisure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,144 - 1,150 of 1,779 reviews

Reviewed October 25, 2013

Nice friendly clean hotel , nice resteraunts decent prices , free cinema tickets on Tuesdays for casino members , the pa bar does 3 dollar drinks on Tuesday evenings also live bands , very friendly staff , happy hour between 5 and 7 on a Friday in the atrium bar so cheap . Little monorail that takes you into broad beach town centre for 3 dollars runs till ten at night 1 am on the weekend , you can walk to town in five mins also , bus stop right outside takes you to surfers paradise in ten mins plenty taxis too, we would stroll into town have a great meal then a few drinks that were also cheap at most of the bars . Italian resteraunt called. Max's is highly recommended ate there three times it was so good and prices. Were excellent , jump back on the monorail to the hotel and stroll into the casino have a few. Beers watch some people playing cards and roulette . Have Ann odd flutter then bed , had a brilliant time

  • Stayed: September 2013
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Thank jimpyjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this reviewResponded November 3, 2013

Dear jimpyjones

Thank you for providing such a positive review via Tripadvisor on your recent stay at Jupiters!

Your feedback is extremely important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience.

I was delighted to read that our high standards have been met and you enjoyed your overall experience with us.

Thank you for providing your feedback and we look forward to having the pleasure of welcoming you back to Jupiters again soon.

Warm regards
Jan Kalendra
Sales Manager Leisure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

Hats off to the door staff and catering staff. They are excellent. However the facility is a little old and dated. Had lunch in the main foyer, and also the buffet area. Both were quite poor with slack service and ordinary meals. But this is offset by the great door staff and conference staff.

Stayed: October 2013, traveled on business
Thank Steven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this reviewResponded November 3, 2013

Dear Steven D

Thank you for providing a review via Tripadvisor on your recent stay at Jupiters.

Your feedback is important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience. I was delighted to read that our high standards have been met and you enjoyed your overall experience with us. I would also like to thank you for sharing some of the areas we need to improve upon in particular the service in our Restaurants. Please be assured that I have forwarded your comments onto our Restaurant Manager for review.

Again, thank you for providing your feedback and we hope to have the pleasure of welcoming you back to Jupiters again soon.

Warm regards

Jan Kalendra
Sales Manager - Leisure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

we were there for 4 weeks and the ambience is excellent,the foof for us was a 10/10 and plenty of restaurants to choose from you also get a meal at 1/2 price if you become a member,we thoroughly enjoyed every minute and recommend highly

Room Tip: we stayed at the 6th floor and was very happy with it the room was nice and clean and roomy
  • Stayed: November 2012, traveled as a couple
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1  Thank mary c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this reviewResponded November 3, 2013

Dear mary c

Thank you for taking the time to provide feedback on your recent visit to Jupiters Hotel & Casino.

It is always lovely to hear when our guests are happy and have had a great stay at our Hotel and it is of course pleasing to read that you would recommend the hotel.

Once again thank you for your positive review and we look forwarding to welcoming you back again one day soon to Jupiters Hotel & Casino.

Warm regards

Jan Kalendra
Sales Manager - Leisure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013 via mobile

We had a great stay and found the facilities very good.Close to Pacific Fair shops and also to the beach.Easy and free parking.Convention centre worked very well.Met some very friendly New Zealand staff.Only thing I didn't like was the gardener who sprayed poison (weedkiller) all around my personal belongings and towel while I was in the pool.It was very windy and you could smell the spray in the air .This should have been done outside of pool hours and well away from guests. Otherwise the stay was great .Gym looked good and pool area was very attractive.Loved the large lizards wandering around!

  • Stayed: October 2013
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1  Thank oscarAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this reviewResponded October 29, 2013

Dear oscarAuckland

Thank you for providing a review via Tripadvisor on your recent stay at Jupiters.

Your feedback is important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience. I was delighted to read that you enjoyed your overall experience with us and I would also like to thank you for sharing some of the areas we need to improve upon particularly with regards to our gardening team.

Again, thank you for providing your feedback and we hope to have the pleasure of welcoming you back to Jupiters again soon.

Warm regards

Jan Kalendra
Sales Manager - Leisure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

Jupiter's has an elegance derived from age but needs a solid refurbishment and update of facilities. It was certainly comfortable and the service was(generally) fine but it has the choice of staying upmarket or chasing the mass dollars. It's not in a great area but it's worth exploring the nearby commercial centres for a much broader choice of eating options - and much cheaper.

Stayed: September 2013, traveled as a couple
Thank IanF46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this reviewResponded October 29, 2013

Dear IanF46

Thank you for coming to stay with us here at Jupters Hotel & Casino, and for posting your review on TripAdvisor on our Hotel.

We hope to have the opportunity of welcoming you back to Jupiters in the future.

Kind regards

Jan Kalendra
Sales Manager - Leisure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013 via mobile

It is just an awesome hotel. I just didn't give it a 5 on 5 as it is a bit far from the main city centre of Gold Coast. But apart from that , the rooms aren't cramped up, their food is delicious and their property is just magnificent. It is a very grand hotel that is just beautiful from the inside. The outside also has a very marvellous look. Overall,

Stayed: October 2013
Thank abhyudaysinghania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this reviewResponded October 29, 2013

Dear abhyudaysinghania

Thank you for choosing to visit Jupiters Hotel and Casino Gold Coast and for taking the time to provide feedback regarding the positive aspects of your recent visit.

It is always lovely to hear when our guests are happy and have had a great stay at our Hotel, we look forwarding to welcoming you back again one day soon to Jupiters Hotel & Casino.

Kind regards

Jan Kalendra
Sales Manager - Leisure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Star Gold Coast

Address: | cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Broadbeach
Price Range: $160 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach

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