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“Stay Clear”

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The Star Gold Coast
Ranked #8 of 21 Hotels in Broadbeach
Browns Plains, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Stay Clear”
Reviewed April 4, 2013

Our hotel room was disgusting, very dusty and the sheets had what looked like cockroach or mice poo on them, on another occassion we went for lunch at the Spinners restaurant and after waiting an eternity our meals came out cold the meals were sent back to the kitchen,after another long wait the meals came out cold again, it looked like the food had been emptied out of the dishes and then poured back in again as sauce dripping marks were all down the sides of the re-used bowls. On both occassions mentioned above our complaints fell on deaf ears and we did not even receive an apology, disgusting for a so called 5 star not so cheap establishment.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Lynette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, April 14, 2013
Dear Lynette L

Thank you for taking the time to share your thoughts on your recent visit to Jupiters.

I was concerned to hear that our usually high standards have not been met with regard to your experience at Spinners along with your accommodation room and I sincerely apologise for your unsatisfactory experience with us. Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence.

Again, thank you for taking the time to let us know and we do hope to have the pleasure of welcoming you back to Jupiters again soon and above all meeting your expectations and restoring your faith.


Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,757 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (469)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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English first
Bankstown, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
Reviewed April 4, 2013

What a wonderful place lots to do,really nice.
Stayed here for a second honeymoon ,rooms are relly nice. Staff treat like your special, cant wait to plan my next trip.Bath towels were really nice and soft. It was only really nice and clean,

Room Tip: Lots of food choices
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank Bergy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, April 7, 2013
Dear Bergy64

Thank you for choosing Jupiters Hotel & Casino for your recent visit to the Coast for your second Honeymoon, and for your five star review. This is so appreciated, and we hope to see you back on a return stay sometime soon.

Warm regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosford NSW Australia
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 3, 2013

Stayed here again last month. Everything was ok. Location good for convention centre conferences. I ate at Spinners, which is usually good and didn't fail me. I love the beds, very comfortable and can request any kind of pillow and they happily supply it. Coffee etc in mini bar is not good and should be better. My room had wonderful ocean views.

  • Stayed February 2013, traveled on business
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Helpful?
1 Thank Phillip T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, April 3, 2013
Dear Phillip T

Thank you for returning to stay with us at Jupters Hotel & Casino, and for posting your review on TripAdvisor.

Your feedback is important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience. I would like to thank you for sharing some of the areas we need to improve upon.

We look forward with pleasure to your next visit.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
69 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 1, 2013

Stayed in Feb during all the cyclones and rainy season, the hotel is very modern, clean and super friendly staff. The rooms aren't very large or spacious. I was quite surprised that for a 5star hotel the rooms didn't have any bathrobes and the bathrooms were quite small. Stayed on the 2nd floor and you cannot hear any of the noise from the bars or clubs which is great peace of mind.

THe hotel has many things to offer without having to leave the hotel, there are many bars, pubs, clubs, restaurants to choose from and not expensive.

it is a great hotel to stay for fun or relaxation and excellent value in terms of the rooms costs

I didn't have a chance to use the gym or pool due to the weather and time constraints.

  • Stayed February 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank mazydee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, April 3, 2013
Dear mazydee

Thank you for taking the time to share your impressions of your recent visit to Jupiters Hotel & Casino.

Your feedback is extremely important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience.

We look forward to have the pleasure of welcoming you back to Jupiters again soon.

Warm regards
Jan Kalendra
Sales Manager Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed March 26, 2013

Stayed in March for a conference at the nearby convention centre. Good service overall (concierge was very busy and a bit rude as a result) and large choice of restaurants (mostly buffet with long lines) so often went over to Broadbeach restaurants a short walk away. Rooms are clean and comfortable, but the ones on higher floors are preferable as they are further away from the ground level Atrium bar which tends to get very noisy, especially on weekends.

Room Tip: Higher floor rooms are much quieter
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank RoundyAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, March 27, 2013
Dear RoundyAU

Thank you to you for coming to stay at Jupiters Hotel & Casino, and for your review on this experience.

We believe feedback is the most important way to identify where we are performing well and where we need to improve, as we want you to have a great experience every time you visit us.

Again, thank you for providing your feedback and we hope to have the pleasure of welcoming you back to Jupiters again soon.

Yours sincerely,

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 6 Contributor
233 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed March 24, 2013

This hotel is great if you don't have a lot of time and want to stay in the hotel for the weekend. There are multiple restaurants (highly recommend the Zen $19.90 lunch deal - great value and great food!). You can see a show, or go to the Casino. The pool looks good but we didn't use it.

Our accommodation was very good. Clean. We were upgraded to the Executive floor for my birthday, which was nice. Love that there is an ice machine on each floor. Having stayed at other 5 star hotels overseas, I wouldn't rate it 5 stars but it's still very good.

You can take the monorail from the Casino over to other shops and restaurants in Broadbeach which is handy and Pacific Fair is right accross the road. Parking is also free which is great.

No free in room wi-fi which is a pain and their rates are ridiculous. For a night you can just do without it, but longer than that and it becomes annoying.

Overall, a great stay. I have stayed a number of times at this hotel and I haven't been dissapointed yet. We stayed on a Sunday night for $126 which was excellent value!

Room Tip: The higher the floor, the better.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank NicoleBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, March 26, 2013
Dear Nicole

Thank you for returning to stay at Jupiters Hotel & Casino and for taking the time to share your thoughts on your experience via Tripadvisor.

Your feedback is important to us and is an essential tool in ensuring we are not only able to meet but continually improve ouroverall customer experience. I would also like to thank you for sharing some of the areas we need to improve upon.

We hope to have the pleasure of welcoming you back to Jupiters again soon.

Warm regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lismore, New South Wales, Australia
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 22, 2013

I stayed @ the Jupiters Hotel & Casino few months ago and I was truly surprised by the level of service and comfort provided by this hotel. Being a 'casino + hotel', I have my doubt about this hotel. However, everything was just enjoyable and pleasant....more than pleasant, it was wonderful. The concierge was friendly, the check in/out was efficient! The pool was enjoyable and relaxing.

The highlight of my stay was the dinner at the Italian restaurant. Oh my...the food was divine and the service was just faultless....thank you very much! Oh breakfast was great also!

On the down side, wi-fi was supposedly part of our package but unfortunately I wasn't able to connect.

The view from the room was great!

Overall, it was a fantastic stay, will recommend this hotel to others. So much so that I cannot wait to stay in this hotel again very soon....next month, I think!

Well done to all!

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ironichorus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, March 24, 2013
Dear ironichorus

Thank you for providing such a positive review via Tripadvisor on your recent stay at Jupiters!

I was delighted to read that our high standards have been met and you enjoyed your overall experience with us.

We look forward with pleasure to your next visit.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Star Gold Coast

Property: The Star Gold Coast
Address: Cnr Gold Coast Highway & TE Peters Drive | Broadbeach Island, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach

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