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“Jupitors Casino”

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The Star Gold Coast
Ranked #8 of 21 Hotels in Broadbeach
Brisbane
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Jupitors Casino”
Reviewed November 25, 2012

The room was clean and comfortable but basic and fairly tired. Good customer service from hotel staff and nice food in Entwine restaurant. The Tap Dogs show was dull beyond belief. Noisey until 01.30am.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Portia01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, December 9, 2012
Dear Portia01

Thank you for choosing to visit Jupiters Hotel & Casino Gold Coast and for taking the time to provide feedback regarding the aspects of your recent visit.

I was concerned to hear that our usually high standards have not been met and I apologise for your experience with us. Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence.

Again, thank you for taking the time to let us know and we do hope to have the pleasure of welcoming you back to Jupiters again.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,756 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (469)
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English first
Canberra, Australia
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 24, 2012

World-class hotel in all regards, excellent service, great food, beautiful views from rooms, great air-con and showers, btw casino is also an added bonus :)

Easy to get a shuttle to from the airport, close to all the Gold Coast attractions and definitely worth spending a few nights. Connects to the BCEC Exhibiton Centre so great for business trips. Drinks prices in the hotel bars were very reasonable and staff were very helpful with some conference goods we had delivered to the hotel. Highly reccommended.

Room Tip: Stay a few nights so you have a chance to unwind properly, rooms are beautiful and quiet but when yo...
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, November 26, 2012
Dear Sam H

Thank you for choosing to visit Jupiters Hotel & Casino Gold Coast and for taking the time to provide feedback regarding the positive aspects of your recent visit.

I was delighted to read that your time with us was very enjoyable, we are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience.

We look forward to welcoming you back to Jupiters on your next visit.

Kind regards,

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
98 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 23, 2012

Due to its integrated casino this hotel is full of day visitors but the rooms have been recently renovated and are very comfortable with all conveniences.
I was there for a conference but some of the floors are noisy due to casino revellers and bridal parties .
Great pool area and 2 minute walk to the beautiful beach

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gsebire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, November 25, 2012
Dear gsebire

Thank you for visiting Jupiters and for taking the time to share your thoughts on your experience via Tripadvisor.

Your feedback is extremely important to us and is an essential tool in ensuring we are not only able to meet but continually improve our service and overall customer experience.

Thank you for providing your feedback and we hope to have the pleasure of welcoming you back to Jupiters again soon.

Warm regards
Jan Kalendra
Sales Manager Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yandina, Australia
Level 5 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 22, 2012

Rooms were of a standard you would expect, reasonable views from the 13th floor. Concierge was excellent. Several noisy children in corridor, bit of noise from the show at night but soon quietened down around 11pm and we slept very well. Breakfast a major disappointment, hot food just tepid, with staff that organise you like cattle; all rules and no service. Lots of huffing and puffing from staff, seems customers are just a nuisance.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JNM2512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, November 28, 2012
Dear Biblo47

Thank you for taking the time to share your thoughts on your recent visit to Jupiters.

I was concerned to hear that our usually high standards have not been met with regard to your experience at breakfast and I sincerely apologise for your unsatisfactory experience. Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence. I have forwarded your comments through to the respective Manager for review and consideration, thank you.

Again, thank you for taking the time to let us know and we do hope to have the pleasure of welcoming you back to Jupiters again soon and above all meeting your expectations.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 21, 2012

Quick summary - friendly staff, well appointed rooms, average views, great food (at Spinners), more fancy restaurants available if thats what you like, nice looking pool and treed surrounds (too cold for a swim when I stayed), an easy stroll to the Convention Centre, choice of bars in the Hotel or Casino, monorail access to beach and shops.
If you are visiting for a Conference or a quick getaway with your partner or family, Jupiter's is a pleasant stay with enough to keep everyone happy.
Tip - turn the air con down when you first enter the room. Mine was set at 25 degrees.
Happy travels!

Room Tip: Usually the higher the better. Level 18 has a chill out lounge.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rednut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, November 25, 2012
Dear Rednut

Thank you for choosing to visit Jupiters Hotel & Casino Gold Coast and for taking the time to provide feedback on your recent visit.

We are very committed to offering the highest standards of service and we believe feedback is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence and Customer experience.

We look forward to welcoming you back to Jupiters on your next visit.

Kind regards,

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 19, 2012

I have yet to encounter a pleasant booking clerk!! Everytime I have booked a room, meal or show over the phone, for myself or family, I have been met with the same grumpy attitude! I have yet to speak to anyone who sounds as if they actually enjoy their job!! Please ladies,make us feel welcome and not as if we are interrupting your coffee break! Once booked though rooms are usual for this type of accommodation. Convenience to shops, entertainment and dining (in or out) are good and package deals with show and dinner excellent. Just please work on your customer service!!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank qhunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, November 21, 2012
Dear qhunny

Thank you for taking the time to share your thoughts on your recent visit to Jupiters HOtel & Casino.

I was concerned to hear that our usually high standards have not been met with regard to your experience with our Reservations Team and I sincerely apologise for your unsatisfactory experience with us. Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence. I have forwarded your comments through to the Reservations Supervisor for review with the team and consideration, thank you.

Again, thank you for taking the time to let us know and we do hope to have the pleasure of welcoming you back to Jupiters again soon.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 5 Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 18, 2012

Other reviewers have offered comments about the hotel as a destination for those attending a conference next door at the Gold Coast Conference Centre. This is another "business traveller" review.

As such, the first gripe was that the hotel was unable to offer a room for early check-in. I say early, but the request was made only 1.5 hours ahead of the 2pm check in time. Which means that clearly the "new rooms" were only being readied an hour prior to check in time. Which is frankly staggering, to the point in fact, that I felt that this answer was likely to be just a standard reply and not a factual one. Another checkin disaster for another guest was that they were given a smoking room instead of non-smoking. Unacceptable in many respects.

The hotel is a perfectly good 4 star hotel. The available food and beverage facilities, the business centre, decor, quality of bedrooms, all very good standard. As such, in very broad general terms, there's nothing wrong with the place once you've checked in.

However, the big issue with a place like this is that it really isn't a business hotel at all. Not because of what it cannot offer, because it doesn't really fail in any regard. But what it has it has in too much abundance, by which I mean the other guests are what puts you off. A collective of gamblers, gamers, overseas tourists, all hell-bent on trying their luck in the casino. A rogues gallery of drowsy, preoccupied punters, shifting listlessly between casino, room and restaurant. For a business traveller, the appeal is severely limited.

To be clear, these other guests are passive and indifferent to others, and there's no trouble, but their very presence makes the experience for others quite, quite different. Yes this is a casino hotel,

Elsewhere the pool area is a bit smelly, the onsite shop is ovrepriced., and a handful of the staff seem overworked and one wonders whether a couple have been on shift too long.

But when all's said and done, the hotel is a good hotel, and the bad comments reflect others in the hotel, not the hotel itself. But this is a casino hotel, make no mistake. As such, this business traveller didn't rate it very highly. Eyes open for next time.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiters, Manager at The Star Gold Coast, responded to this review, November 25, 2012
Dear desmeister

Thank you for taking the time to share your thoughts on your recent visit to Jupiters Hotel & Casino.

Whilst it is disheartening to receive this kind of feedback, we believe it is the most important way to identify our strengths and weaknesses and ensures our ongoing commitment to a higher level of service excellence. Unfortunately we do not guarantee checkin prior to 2pm as our checkout time is 11am and this allows us time to turn the rooms around particularly if we have a large checkout day, however we do endeavor to fulfill guests’ requests for early checkin where possible.

Please accept my apologies for where we failed to meet your expectations on this occasion and we hope that we have the opportunity to welcome you back to Jupiters in the future and and above all meeting your expectations.

Kind regards

Jan Kalendra
Sales Manager - Leisure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Star Gold Coast

Property: The Star Gold Coast
Address: Cnr Gold Coast Highway & TE Peters Drive | Broadbeach Island, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Jupiters Hotel & Casino Gold Coast)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Broadbeach
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Star Gold Coast 5*
Number of rooms: 596
Official Description (provided by the hotel):
Positioned amongst seven stunning acres of landscaped gardens, The Star Gold Coast is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury in the stunning new swimming pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, The Star Gold Coast combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
The Star Gold Coast Broadbeach

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