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“November 2013”

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Bel Air on Broadbeach
Certificate of Excellence
Reviewed October 8, 2013

We are returning guests who have stayed here on a number of occasions.

We will be staying here again from the 13-20 November 2013.

The staff are absolutely fabulous - no request is ever a problem, the location is close by to public transport, shopping and attractions. The few shops/restaurants in the vicinity are also a handy alternative.

We have (and will) always recommend this accommodation to anybody who is planning a visit to the Gold Coast.

Many thanks for an enjoyable stay in advance.

Beverley, Narelle and Liam Harrison (Sydney NSW)

  • Stayed: May 2013, traveled with family
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Thank Narelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded October 14, 2013

Dear Narelle
Thank you for being such a loyal guest of ours. We value our return guests very highly so we are thrilled to hear that you will be back again soon. Keep spreading the word!
Best regards
Mark Small
Managing Director

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882 - 888 of 977 reviews

Reviewed October 7, 2013

We stayed for a week over the Sept holidays for the first time at Bel Air. It came highly recommended and we were definitely not disappointed. We stayed in a Superior 2 bed apartment in the north tower with great ocean views from each window and every balcony. The unit was very spacious with fully furnished & equiped amenities like it was our own home. We had the 2 older kids (5 & 3 yos) in a separate ensuited bed room with their own HD TV! and our 18 mth in the cot with us, with another ensuite. There was a 3rd WC with fully equipped kitchen, laundry & ducted AC. We brought our own fold-up booster seat which made feeding the bub a lot easier. There was enough room in the unit for all the kids to move around without feeling cramped in, they were all so excited. The location of the resort was perfect, great choice of restaurants just a couple of blocks away, with a Woolworths and the beach just a short stroll out the front of the complex. Theres a couple of big playgrounds for the kids by the boardwalk which was a great hit. The pool area of the resort was another highlight with a spacious outside pool and indoor pool for the cooler afternoon swims. The shallower upper level pool area was great for the 3 year old as shes only just learning to swim. We used the clean bbq facilities one evening as well just by the pool area. Trip out to the theme parks was relatively quick through the back streets without needing to go through main Surfers Paradise, its also 1 min from Putt Putt golf which the kids enjoyed thoroughly. Pacific Fair is right across the road but we couldn't take the kids away on a vacation and have them follow us through shopping malls. The evenings however were our time and we found the unit remarkably quiet where my wife & I could sit by the lounge bed overlooking the Pacfic, have the balcony doors open and enjoy the fresh ocean air without the hustle & bustle that the Gold Coast is renown for. Our previous stay was at Turtle Beach Resort but I think we've found a winner now for the family.

Room Tip: Go for the Superior Rooms with Ocean Views and higher levels.
  • Stayed: September 2013, traveled with family
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1  Thank newbie888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded October 14, 2013

Dear newbie888
Thank you so much for taking the time to write such a comprehensive review. I often hear our guests commenting about what a family friendly resort we have and your thoughts certainly reinforce that.
It sounds like you will be back again soon and we look forward to having you.
Best regards
Mark Small
Managing Director

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Reviewed October 6, 2013

The Gilmore family enjoyed a wonderful three weeks holiday at the Bel Air in September 2013, in a lovely roomy two bedroom apartment with all facilities.
The staff were fantastic and nothing was a bother, and the family enjoyed the pools and gym, and all just five minutes to Pacific Fair and the beach.
A great location to do everything from.

Room Tip: Sorted out what we needed when we booked the apartment, which was halfway up the complex, and north...
  • Stayed: September 2013, traveled with family
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1  Thank Don G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded October 14, 2013

Dear Don

Thanks for your kind words here. We have a lot of Kiwi guests and they seem to love it here. Perhaps it is something to do with my influence as a Kiwi owner! We are thrilled to hear that you enjoyed your stay so much and we hope you will come again soon.

Best regards
Mark Small
Managing Director

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Reviewed October 2, 2013

Stayed for a few days at the Bel Air. Have stayed twice before and had good experiences. Had room on lower floor, but pleasant outlook anyway. Could see some water and also see northwards and to the casino. Outdoor pool was very pleasant, indoor pool warm. Sauna nice and clean. Used the BBQ facilities which were lovely and clean as well. Just watch the slipperiness around the pools and BBQ! Room was good. Kitchen had all facilities you need. Beds a bit soft, but generally comfortable. All was very clean. Lifts were quick to catch and front desk staff very friendly. Short walk to Broadbeach central and the beach. A great place to stay.

Room Tip: I would recommend trying for a "Superior" room for more space and better view.
  • Stayed: September 2013, traveled with family
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Thank Jerrythelab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded October 3, 2013

Dear Jerrythelab
Thanks for your kinds words here and for coming to stay for a third time. When you come back again you will see that we have addressed your concerns about the slip risk around the BBQs.
Best regards
Mark Small
Managing Director

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Reviewed October 1, 2013

First trip to the Gold Coast and I sourced Bel Air on Broadbeach via Trip Advisor. Generally I was very pleased.
Our room had a view over the pool and out to the ocean.
Kitchen was clean with good size fridge. Would have been nice to find ice blocks already in the freezer as cold drinks were needed when we arrived.
Bathroom was clean but it was a high step up over the bath edge into the shower.
Outdoor pool and spa were fantastic. Open at 7am for those wanting to start their day with a dip. Indoor pool was nice to have but could have done with a good clean.
Location was great - just across from Pacific Fair where there is a large bus terminal. Didn't miss having a car.
Would definitely recommend and we are already talking about when we can go back.

Stayed: September 2013, traveled with family
1  Thank Cas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded October 3, 2013

Dear Cas D
Thanks for such a positive review.
While we would love to leave ice cubes in the fridge, it is standard practice not to do so for hygiene reasons. In fact we require our staff to ensure that the ice trays are empty and clean so that there can be no doubt about the purity of the ice when you make your own.
We are thrilled to hear that you are coming back again soon and we look forward to seeing you,
Best regards
Mark Small
Managing Director

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Reviewed October 1, 2013

The Bel-Air is a great place to stay. Even before we got there we experienced excellent customer service from Reservations (Mandy) - thank-you !
We went just prior to the school holiday's (off peak) and were upraded from a Standard 2 bedroom to a Superior (9th floor), which was much appreciated.
The facilities of the resort were excellent. The apartment was spotless on arrival. The outdoor pool was a little cold, but they also have an indoor pool (heated), which the kids preferred. Really handy to Pacific Fair and Casino and the Broadbeach cafes and the beach. Lots of secure parking underneath. They allowed us to check in early. Would highly recommend this place to stay - we will be back.

  • Stayed: September 2013, traveled with family
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1  Thank mjb025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded October 3, 2013

Dear mjb025
Thanks you very much for taking the time to write such positive feedback. We are thrilled to hear that you enjoyed your stay so much. We did start heating the pool towards the end of your stay in readiness for school holidays but you may have just missed that.
We look forward to seeing you again soon.
Best regards
Mark Small
Managing Director

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Reviewed September 20, 2013

This is our third stay at Bel Air and we love the location to amenities, the staff are helpful and obliging. The new cafe is excellent and the young lady who runs it is lovely, great coffee as well and those scones and cream/jam are awesome. The outdoor pool could have been warmer but our lad took advantage of the gym. The 2 bedroom apartment was great, large enough to give us all our own space, and clean and tidy. We will definitely be back

  • Stayed: August 2013, traveled with family
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1  Thank Pam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this reviewResponded September 30, 2013

Dear Pam
Thanks so much for your positive feedback. We are working on a solar solution to heat the pool for longer periods. We do heat it for school holidays but you would have just missed that.
We look forward to seeing you back again soon.
Best regards
Mark

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Additional Information about Bel Air on Broadbeach

Address: 2633 Gold Coast Hwy, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Mantra Bel Air)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 40 Specialty Lodging in Broadbeach
Price Range: $110 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bel Air on Broadbeach 4*
Number of rooms: 100
Official Description (provided by the hotel):
Location is everything! Staying at Bel Air on Broadbeach you will be perfectly positioned to enjoy all that Broadbeach and the Gold Coast has to offer. Situated directly across the road from Pacific Fair Shopping Centre, the Gold Coast Convention Centre and the new light rail system. Just a short stroll away are our beautiful patrolled beaches, as well as the cosmopolitan Broadbeach dining and entertainment precinct and The Star Casino. 4 star Bel Air on Broadbeach offers one and two bedroom apartments, and three bedroom penthouses, many boasting ocean, hinterland and canal views. The perfect accommodation choice for your next Gold Coast holiday you will have access to facilities including a Roman style cascading outdoor pool, indoor lap pool, gym, children’s wading pool, several BBQ areas, meeting room and onsite cafe and much more. Spend your days taking advantage of Bel Air’s great amenities or venture out and explore the attractions that the Gold Coast is famous for. PROPERTY FACILITIES • Two-tiered Roman style cascading outdoor pool • Kids wading pool • 11m Indoor lap pool • Fully equipped air conditioned gymnasium • Sauna • Outdoor heated Spa • Several BBQ areas • Onsite Café with free Wi-Fi • Meeting / Conference Room (up to 14 delegates) • Free secure undercover parking • Tour desk • 1 x 2 Bedroom disabled room available on request • 24 hour on-site management and security Disabled access: For guests with a disability Bel Air on Broadbeach has one, two bedroom disabled-friendly, wheelchair accessible apartment. This apartment has one larger, wheelchair accessible bathroom with handrails and the shower is equipped with a fold out seat. Subject to availability. ... more   less 
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Also Known As:
Mantra Bel Air Hotel Broadbeach
Mantra Bel Air Broadbeach
Mantra Bel Air Hotel Apartments
Bel Air On Broadbeach Gold Coast

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