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“Good place to stay” 4 of 5 bubbles
Review of Bel Air on Broadbeach

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Bel Air on Broadbeach
Certificate of Excellence
New Zealand
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good place to stay”
4 of 5 bubbles Reviewed May 8, 2013

Recently we went to Gold Coast for a week holiday, when parked our car and checked in to our apartment unit at Bel Air on Broadbeach, it was spacious, convenient to every where we wanted to go, the staff are friendly, the rooms are sunny, sitting at balcony in the evening over viewing the pools with a glass of wine, it really felt holiday. Will stay there again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SelW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this review, May 9, 2013
Dear Guest
Thank you for your positive feedback.
Our aim is to make sure you feel "on holiday" so I am glad we achieved that. We look forward to hosting you again soon.

Best regards
Mark Small
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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886 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

We recently stayed at the Bel Air on Broadbeach (1 week in April) - it was fantastic. Could not fault anything. We were lucky enough to stay in a 2-bedroom apartment (Room 1163) with fantastic views out to the Ocean, toward Surfers Paradise, and some local and mountain views (wraparound balcony). Not only were the views great from the balcony, but you could admire the views from inside the apartment due to the floor-to-ceiling windows and glass doors. Stunning - we watched some fabulous sunrises and sunsets from the lounge room. The apartment itself was very clean, modern, bright, well-equipped and very spacious. We had 2- good-sized bedrooms (one with ensuite), a full kitchen, separate laundry room, open-plan lounge and dining area (very spacious). The complex itself is very nice, with a separate pool and spa area. Bel Air is perfectly placed as well - the Pacific Fair Shopping Centre is across the road, the Oasis and restaurant area is a very short walk, Jupiters Casino and Convention Centre is a very short walk. Surfers Paradise is about 4 kilometers away - you can catch a bus (but stops are very hand to Bel Air), but we walked! It's a very nice beach-side walk to Surfer's Paradise. The Beach is a 2-minute stroll from the back-gate of the Bel Air complex. The staff are fantastic - very obliging and accommodating; happy to help with any request at all. We couldn't fault anything at all - we'll definitely be back at the Bel Air (we are not even going to consider other accommodation when staying on the Gold Coast). Looking forward to staying there again.

Room Tip: Due to the construction of the light rail track along Gold Coast Highway, you may wish to request a...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zoton25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this review, May 8, 2013
Dear Guest

Wow...I should get you to write our promotional material! Beautifully written, thank you so much.
You have described everything perfectly!

We look forward to seeing you again soon.

Best regards
Mark Small
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Central, New Zealand
Level Contributor
6 reviews
5 of 5 bubbles Reviewed May 7, 2013

Clean and well maintained set of apartments.
We arrived early for check in (9am) and they let us check in and sleep (after travelling for 27 hours) so we were very grateful for that - how we would have managed otherwise I have no idea.
Friendly staff all the time and very obliging.
Great facilities - kitchen, laundry etc.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MaryWomble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this review, May 8, 2013
Hello Mary
I see you are from NZ so I am hoping you were on your way back from somewhere else because 27 hours is a long flight from NZ! I am pleased to hear that we were able to help you out with an early check in which we do whenever possible.
Thanks you for your positive feedback. It will be getting cold back home for you now so come on over for a winter break some time. We look forward to seeing you again.
Oh, and try flying the short way this time....you can be here in 3 hours!

Best regards
Mark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
111 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed May 6, 2013

We went for a holiday to visit friends and family. We were delighted when we arrived to find our apartment roomy, full of light, with a view over the water etc. What was disappointing was that some of the main things in the apartment did not work eg. The dishwsher. Of course you can ring and arrange for these things to be sorted but you should not have to. Some of the reasons fornbooking an apartment is to have privacy and to dispense with staff checking minibars etc. I was not wanting a room full of people fixing things when all I wanted to do was rest and otherwise enjoy myself. Despite the problems I would stay again. Whe we left we were pleased to get an apology, but there needs to be attention to detail before guests arrive, not when they are leaving.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jaycar98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this review, May 8, 2013
Dear Guest

Thanks for your feedback. I am very pleased that you enjoyed your stay so much and I do apologise for the inconvenience caused by the dishwasher breaking down. I hope you can appreciate that sometimes such things are out of our control. There are a lot of appliances in the apartments and It really is not practical for us to test every appliance between guests and even if we did, it is still possible or them to break down the next time they are used. For such matters we really must rely on our guests reporting them in which case we attend to them as quickly as possible either with our in-site maintenance team or specialist tradesman who we have on standby at all times. It does sound as though this happened in your case so I am happy that the system is working!
Once again, thank you for your feedback and I hope we will see you again soon.

Best regards
Mark Small
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 3, 2013

We have been staying at the Bel Air on Broadbeach since they opened. We have always had a fantastic stay. The amenites ie pools, Bbq areas are great for families. Quiet but conveniently located to all Gold coast attractions. Very friendly and helpful staff. We have stayed the Bel Air at different times of the year and the service standard has always been the same - Very Good!!
We always look forward to staying at the Bel Air when we travel to the Gold Coast.

Room Tip: Request a corner unit in North Tower for great views of the ocean/hinterland
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tina b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this review, May 8, 2013
Dear Tina

Thank you for your positive feedback. We are finding that we have more and more loyal guests like yourselves who come back time and time again which is very rewarding to us. We appreciate your business and look forward to seeing you many times again in the future..

Best regards
Mark Small
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed April 23, 2013

All in all we found Bel Air a great place to stay at. I asked for a specific style/position of room and the staff did accommodate our wishes.

Just a few 'buts'.

The bed was made up of two singles that is done by many places now. The big difference is that the cover to supply support for this arrangement wasn't that good and there was a noticeable gap in the middle that wasn't too comfortable.

No WiFi and if you wanted 'net access you had to use an Ethernet connection which means that you were restricted in the area where you could use the Internet.

I'm not so sure that having the toilet so close to the bedroom is such a good idea.

I'm over six feet and I had to step up rather more than normal to get into the bathtub where the shower was located. I would think that anybody with mobility concerns might find this a problem.

Lastly the three towers are a bit of a maze and take some getting used to. The underground car park is rather large and given that there is a lot of private owners who obviously get the closer car spots, you end up being a fair distance from the lifts and we had a lot of baggage and it took a few trips to get everything to the rooms. Once again being fit, this didn't bother us unduly but it would be a concern I imagine, with people that may have some physical problems in getting around.

The above comments I hope are taken to be constructive and not in any way should be taken as having a whinge.

Vic and Dianne

Room Tip: Obviously many people go for the higher rooms. I imagine the lower rooms could be fairly noisy. We h...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vic W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this review, April 24, 2013
Dear Vic and Dianne
Thank you so much for your positive and constructive feedback. It really does help us improve the resort when we get this sort of feedback. We will investigate the issue with the bed as we use what are called "King Zips" which are designed to zip together in the middle so that they feel like a normal King Bed...it sounds like there is a problem with the one you were on.
We are working on a Wifi solution for the resort at the moment so hopefully that will be installed by the time you return. In the meantime we do offer free Wifi in our Business centre for those guests who want it. Hmm....moving the toilet might be a bit challenging! We have not had that comment before. I acknowledge what you say about the step over into the shower - we do have rooms with just showers (no bath) for those who have mobility issues. The carparking issues you mention only really become a problem when we are full but the good thing is that there are plenty of car spots available so we never run out. The property is quite large as you say, with 3 towers but the advantage of that is that it allows us to have a huge pool and beautiful tropical gardens - hopefully you received our resort map on check-in which is a good guide.
We do not really get complaints about the lower floors being noisy. It is a quiet neighbourhood, just out of the centre of Broadbeach so such issues tend not to arise.
Once again, thank you very much for this feedback...all very helpful.
Best regards
Mark Small
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 22, 2013 via mobile

I stayed here with my husband for the second time. We were very happy once again with the friendly service, great room and amenities. The whole place was spotlessly clean. The indoor heated pool was perfect for the cooler days. Woud not hestitate to return here again with my family and friends.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jamcill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, Managing Director at Bel Air on Broadbeach, responded to this review, April 24, 2013
Dear Guest
Thank you very much for your positive review. I am sorry that the weather in February was not our usual perfect blue skies but the good news is, they are back! It is absolutely sensational here again now so we hope to see you again soon.
Best regards
Mark Small
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bel Air on Broadbeach

Property: Bel Air on Broadbeach
Address: 2633 Gold Coast Hwy, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly Mantra Bel Air)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 36 Specialty Lodging in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bel Air on Broadbeach 4*
Number of rooms: 90
Official Description (provided by the hotel):
Location, location, location! Situated right in the centre of trendy Broadbeach,you will be perfectly positioned to enjoy a variety of dining options, magnificent patrolled beaches,shopping centres, extensive parklands, public transport and proximity to business facilities such as the Gold Coast Convention Centre and Jupiters Casino.Bel Air offers well appointed one, two and three bedroom apartments, many boasting ocean, hinterland or canal views.Facilities include a Roman-style outdoor pool, heated indoor pool, fully equipped gymnasium, children’s wading pool, several BBQ areas and much more. ... more   less 
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Also Known As:
Mantra Bel Air Hotel Broadbeach
Mantra Bel Air Broadbeach
Mantra Bel Air Hotel Apartments
Bel Air On Broadbeach Gold Coast

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