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“5 star prices for 2 star service”

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Sofitel Gold Coast Broadbeach
Ranked #4 of 21 Hotels in Broadbeach
Certificate of Excellence
Springfield, Massachusetts
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“5 star prices for 2 star service”
Reviewed April 6, 2014 via mobile

I booked Sofitel Gold Coast for 4 nights but fortunately left after one night and looked for something better.

LOCATION:
The hotel is located in Broadbeach, which is something like Miami Beach meets Lloret de Mare and Benidorm for Australian and Asian tourists. The beach is two blocks down. No beach lounger or sun shades provided.

HOTEL:
The hotel promotes itself as 5 Star and charges 5 star prices but fails and provides 2-3 star service and facilities.

Main issues:
- Hotel declines every benefit linked to Accor Le Club, means status don't matter, no upgrade, no free wifi, no welcome drink, etc.
- Wifi is charged 12 AUD per 2 hours. You should go to 7Eleven for an Optus SIM card to avoid this ripoff.
- Rooms are nice but street noise (bars, traffic, drunken tourists) can be heard even on the 22nd floor. Bring your ear plugs!
- Booked room category not available but instead of an giving a free upgrade they ask for extra money.
- Beds are dinged up and very soft.
- Breakfast buffet far away from 5 star. No French toast, eggs Benedict, waffels, sliced cheese. Cheap toast bread only, no rolls / buns / whole-grain.
- Bell boy not available at arrival (8pm) and the other day lazy and not helping with luggage.
- Staff seems to be frustrated.

I'm a big fan of Sofitel and they do great in other hotels like Bangkok Sofitel So, Abu Dhabi, Munich, etc. The branch in Broadbeach is a true ripoff and should be promoted as something between Ibis and Mercure.

RECOMMENDATION:
If you get a rate incl breakfast below 140 AUD: stay. Otherwise look for something else at Gold Coast.

Stayed April 2014, traveled as a couple
Helpful?
4 Thank BrockKentman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, April 14, 2014
Bonjour BrockKentman,

Thank you for taking the time to share your feedback with us from your recent stay.
I am sorry to see that our facilities and services did not meet your expectations. You are correct that we are currently one of the hotels that are exempt from the Le Club program and I apologise that this made such a negative impact on your stay.
Our staff are usually very attentive so it dissapoints me to see that this high level of service was not experienced by you at times throughout your stay.
Your comments have been addressed with our team so they are aware of the areas that require further focus.

Thank you again for sharing your constructive review.

Warm Regards
Amery Burleigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,711 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (428)
Date | Rating
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  • Chinese (Simplified) first
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English first
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 4, 2014 via mobile

Stayed for 5 nights. Excellent location. Shops,restaurants within close proximity. Bus stop across the road for buses to theme parks and Surfers.very confinient.

The room was very well maintained. The bed is so comfortable. Had the best sleep every night.

The only thing I would pick on is the design of the bathroom which is outdated. Green stone is not really 2014. It was still very clean.

Buffet breakfast offeres variety.

Stayed March 2014, traveled as a couple
Helpful?
Thank NickTup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, April 13, 2014
Bonjour NickTup,

Thank you for sharing your review with us from your recent stay.
I am pleased that you had a very pleasant stay and that you especially enjoyed our wonderful signature MyBed and our convenient location in the heart of Broadbeach.
It sounds like your 5 night stay was packed with exciting activities!

Thank you again and we look forward to seeing you on your next visit to the Gold Coast

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
80 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 29, 2014 via mobile

Having stayed at a few different luxury hotels in Australia and being disappointed by the experience I came to the Sofitel Broadbeach with an open mind. I can honestly say this is one of the best hotels I have stayed in. Friendly and professional staff and delicious food.

Stayed March 2014, traveled on business
Helpful?
Thank Roboz_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 31, 2014
Bonjour Roboz_8,

Thank you for sharing your quick review with us.
I am glad to see we met all of your expectations and that in particular you loved the service from our staff and the delicious menus in our restaurants.

It is always a pleasure to read delightful reviews such as yours and we look forward to seeing you again soon.

Warm Regards
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
314 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed March 24, 2014

5 Star 8 1/2 / 10 (Location 9 /10)

Great location. We had a corner Suite and it had 260 deg views up and down the beach , with only an obstruction for part of the view directly in front of us.

The hotel common areas and rooms have modern style and are tastefully decorated.

The king bed was very comfortable as usual.

I like the extra Sofitel touches , the pillow menu , extra towels , bathrobe , slippers, toothbrush and shaving kit.

The family enjoyed the two pools , spa and Gym.

The Buffet breakfast was good as usual, good egg cheff. But unfortunately there were not enough staff to deal with the 8-9 am rush. Long lines built up. The Barista did not know what a double shot espresso was, on one day I ended up with two cups of single shot espresso.

The building only has the four lifts which run slow. But even more annoyingly only two of these run to the basement carparks so you often have to swap lift cars on the ground floor. A bit of a hassle with a Family plus luggage.

Room Tip: Make sure you get a beach front corner room. Pre book your on site parking. Use the "drive and...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 31, 2014
Bonjour Paul D,

Thank you for sharing your thorough feedback with us from your stay.
I am pleased to see that your review has a majority of positive comments and that you especially enjoyed the ocean views and extra amenities provided in the rooms.
I am sorry to see you experienced a little bit of delays in the service for breakfast and waiting times for the lifts. October was an extremely busy month so this may have caused some disruptions to our service, I do apologise for any inconveniences this created.

Thank you again for providing us with your comments and we hope to see you on your next visit to the Gold Coast.

Warm Regards
Amery Burleigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed March 22, 2014

I purchased a Luxury Spa Room for my brother and his wife as a present on their Wedding night. The hotel made them feel very special by leaving champagne and chocolates. They loved the room, the spa and view. By all accounts, the bed (and pillow menu) was the most comfortable they have ever slept in. They dined in the restaurant and spoke very highly of the food - it's presentation and wonderful taste combinations. The hotel was quick with email communication to organise the 3rd party booking. The staff were very polite and warm. Thank you for making their stay memorable.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
Thank Katharine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, March 31, 2014
Bonjour Katharine M,

Thank you for sharing this lovely review from your brother & his wife's stay and please pass on our congratulations!
What a wonderful way to spend their wedding night, a very thoughtful gift and I am pleased Sofitel Gold Coast could be a part of this special occasion.
It sounds like they enjoyed everything very much especially our comfortable signature MyBed and delicious food which is great to see.

Thank you again for sharing their experience with us and we hope you are able to visit us again soon.

Warm Regards
Amery Burleigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Gold Coast Broadbeach

Property: Sofitel Gold Coast Broadbeach
Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Broadbeach
#3 On the Beach Hotel in Broadbeach
#4 Luxury Hotel in Broadbeach
#4 Family Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel

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