We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spent my holiday complaining”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sofitel Gold Coast Broadbeach
Ranked #3 of 7 Hotels in Broadbeach
Certificate of Excellence
Reviewed January 13, 2014

I'm not someone to complain especially on holidays I just try to enjoy it and relax. But during out stay we seemed to do a bit of it. Our air con rattled loudly we went down to the lobby and they moved us. At breakfast they said we had to pay and had an embarrassing argument with the women who charged us even though our breakfast was included. We were never offered any tea or coffee and the buffet itself is very poor quality and quantity. We also had problems with noise from the nightclubs below. The hotel itself is very dated. I feel sorry for the reception staff who are very kind and caring for our needs but also cop all of the bitter words from unhappy guests.

Stayed: May 2013, traveled as a couple
3  Thank Brooke H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded February 3, 2014

Bonjour Brooke H,

Thank you for sharing your feedback with us.
I am sorry that the hotel did not meet your expectations and I am sure there are other places on the Gold Coast that would meet your needs.

Warm Regards
Amery Burleigh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,751)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,218 - 1,224 of 2,751 reviews

Reviewed January 13, 2014

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Francesco F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded January 27, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 11, 2014

This lovely hotel is located in a terrific spot in the centre of Broadbeach

Atop the Oasis Shopping centre, the convenience of a Woolworths supermarket downstairs is just great for when you forget something or want to avoiding spending a fortune on nibblies from the mini-bar

Lots and lots of restaurants are a step away, as is the beach

The hotel has a classy pool area with plenty of shade. Umbrellas and small cabanas protect guests from the hot Australian sun as they relax in this secluded area

The only problem we could see was with with visiting local residents who have obviously worked out that this is a great spot to spend the day. The pool area is easily accessible from the lobby and is unmonitored. Locals brazenly walk in, sometimes with kids in tow, take up the comfy lounge chairs, use the facilities as they wish and then sneak out via the fire stairs.

Perhaps this is something the hotel should take a serious look at. A 'swipe' access using guests' room keys perhaps? Many bona fide quests noticed the presence of 'visitors' when we visited and I imagine that this could be quite a big issue during peak holiday times and weekends, not to mention a security risk.

Despite this though, the best thing about the Sofitel Broadbeach is the consistently excellent standard of customer service offered by its staff.

From check-in to concierge, housekeeping to pool-side the welcome was warm and authentic

Well done, Sofitel Broadbeach - we'll be back!

Room Tip: Rooms at the back face the noisy highway - try to get one that faces the water
See more room tips
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aussiesseetheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded January 31, 2014

Bonjour aussiesseetheworld,

Thank you for providing us with this feedback and your experience from your recent stay at the hotel.
I agree with you that our location is one of the best in Broadbeach adjoining the Oasis shopping centre and within short walking distance to Pacific Fair and the beach.
I am sorry to see that your serenity by the pool area was disturbed by some non-guests. We currently have card security access to all of the accommodation floors but due to tour groups, conferences and locals who come to dine in our restaurant (on the same floor as the swimming pools) we are unable to restrict this floor to key only access.
This issue has however been brought to our attention and we now have a stricter policy in place to help us identify them so they can be moved on quickly which ensures the maximum comfort for our guests.

Thank you again for this valuable feedback. I am pleased all other aspects of your stay was relaxing and the service you received from all departments was impeccable We are looking forward to your next visit.

Warm Regards
Amery Burleigh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

Stayed here for 5 nights Jan 2014 with kids in tow- 9 and 7. All shared a double room- two double beds which was ok...comfy beds. Booked online with accor. Nil issues there. Emailed hotel to advise of platinum status being aware from other reviewers that they dont participate in le club which seems very strange. nevertheless as platinum did get on request early check in and late check out..also a fruit plate and a bottle of water (!?!where is the wine??) in room night one. Location : great- on the broadbeach mall...surrounded by restaurants, shops and 5 min walk through mall or shops to beach. Note monorail is now defunct- being replaced by light rail along street so need transport to get to pacific fair shops and/or casino. Room : smallish but adequate. Good beds and pillows, pillow menu, serviced daily. In good condition. Food : bistro-on-3 : does participate in advantage plus so helpful. Be aware that there is a new chef - there is no more buffet- and it isn't open every night. Had a very good dinner there food wise, service was a bit haphazard. Ate breakfast there every morning. Good selection but it doesnt change. Pancake maker a hit with kids, got somewhat boring- would be great if a few items rotated..how about 1 or 2 hot meals again style rotated daily?? Eggs chef marie very pleasant. Happy hour nightly by the pool 5-6 pm with $5 drinks...the cocktails a bit watery but beer and wine ok. Breakfast as posted elsewhere gets busy- sometimes a wait for a table but wasnt too bad. Service again a bit haphazard.. seem to be a bit short at times. $39 per adult. the other hotel restaurant- "81"on lobby level we didnt try- also not open every night and seems to be a wine bar more than a restaurant. Facilities : Pool- two pools level 3 side by side. Very strange set up- bottom pool is heated but is too deep for even adults to stand in, Top pool not heated- is 1.2 m deep- great for kids. Wrong way around! There is also a spa. Tennis court with free use of racquets also there. was quite fun. The BEST facility was the seasonal kids club/fun zone which was an unexpected surprise! all day room with board games, wii, ping pong and a nightly movie at 7.30 pm. My kids went every night..All kids movies (croods etc).. Free popcorn provided but this was some nights very stale. Only negative here was the bogan parents who let their kids destroy stuff..I spent some time most days tidying up- putting game pieces back and finding the ping pong balls...no supervision which is fine but would great if staff member came around more often to do this. Still great this was here though. Had a couple of issues during stay- with housekeeping mostly - inconsistent, sometimes turndown sometimes not even when requested, maintenance leaving a mess in room..frustration at one point - asked front desk for feedback form- was told couldnt have one until we checked out??!! So wrote a note on stationary to manager who sorted issues very quickly..Is this hotel GREAT? No but its good and we would come back. Could be great with some attention to details...eg hotel guide in room ( a particular bugbear of mine) outdated with wrong info, electronic boards in lifts left on "set up"page for hours and days whilst other boards were screening upside down ads, haphazard housekeeping, towels running out at the pool..its all these little things that a short stay wouldnt notice but we sure did after a week. management was responsive to requests but point we shouldnt need to get to that level! As others have noted- poor form to not have any free wifi (20 mins a day is silly)- including not for platinum..Hope to be back. though- kids had a ball.

Room Tip: dont get too fussed re öcean view" re "partial ocean view"- NO rooms have 180 degree...
See more room tips
  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mumof2Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded February 3, 2014

Bonjour mumof2Sydney,

Thank you for your thorough review.
We have taken all of your feedback on board and have spoken with each department individually about how they can better pay attention to those small details that truly make a stay magnifique.

We look forward to seeing you again.

Warm Regards
Amery Burleigh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Tracyb0906
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded January 23, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 9, 2014

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Rajesh M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded January 23, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 5, 2014

Stayed here before Christmas with my son for a boys weekend away.
The location is fantastic.
Right below you are the shops including woolworths.
Plenty of things to do in Broadbeach and the beach is only a 2-3 minute walk away.
the pool at this hotel is fantastic.
Staff were very friendly and very accommodating.
Upgraded to the beach view and wouldn't have swapped it for anything, worth the extra cost - as the view was amazing. Rooms are very spacious.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RobW1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this reviewResponded January 7, 2014

Bonjour RobW1111,

Thank you for sharing your review with us from your recent stay at Sofitel Gold Coast.
I am glad you took advantage of our swimming pool area during our recent hot temperatures, what a wonderful relaxing way to escape the heat. We definitely have a wonderful location handy to everything in the Broadbeach area.

Thank you again and we hope you can come and visit us again soon.

Warm Regards
Amery Burleigh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Broadbeach
0.1 mi away
Meriton Suites Broadbeach
0.1 mi away
Peppers Broadbeach
Peppers Broadbeach
#2 of 7 in Broadbeach
3,031 reviews
0.2 mi away
The Star Gold Coast
The Star Gold Coast
#4 of 7 in Broadbeach
1,797 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Hilton Surfers Paradise Hotel
Hilton Surfers Paradise Hotel
#13 of 31 in Surfers Paradise
3,326 reviews
2.0 mi away
Peppers Soul
Peppers Soul
#1 of 31 in Surfers Paradise
2,316 reviews
2.4 mi away
QT Gold Coast
QT Gold Coast
#5 of 31 in Surfers Paradise
2,751 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Gold Coast Broadbeach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Gold Coast Broadbeach

Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Broadbeach
#3 Luxury Hotel in Broadbeach
#3 Romantic Hotel in Broadbeach
Price Range: $179 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, ACCOR, Ctrip TA, Travelocity, Agoda, Orbitz, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Sofitel Gold Coast Broadbeach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing