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“Great Stay”

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Sofitel Gold Coast Broadbeach
Ranked #4 of 21 Hotels in Broadbeach
Certificate of Excellence
Gold coast
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Stay”
Reviewed May 12, 2013

Such a cool, modern hotel- we really enjoyed our stay. Our room was very nice and had views of the Gold Coast's suburbs and hinterland, ones we hadn't seen before. We stayed during the Gold Coast Film Festival and it was great to see the hotel decked out with some superhero & movie artwork. Check in was easy, though concierge didn't offer a hand when we pulled up in a car.. despite them being free of guests. Very comfy beds and we enjoyed a good nights sleep & the houseman was quick to bring up a spare toothbrush for me! Would stay here again.

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank Cameron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, May 20, 2013
Bonjour Cameron B,

Thank you for your review of your recent stay at Sofitel Gold Coast for the GC Film Festival. As the partner hotel for the festival, we had a terrific time embracing the creative side of the art and characters of both the film festival and the pop art festival of QPow/Supernova. I am sorry to hear that the concierge were not helpful and I have shared your comments with the team to help them better understand the importance of a more proactive approach to our guests arrival.

Thank you again and we look forward to welcoming you back to the hotel again soon.

Warm regards,
Amery Burleigh
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2,711 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (428)
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English first
Hamilton, New Zealand
1 review
Reviewed May 11, 2013

I was there for a conference.I was given a room at level 19 and the view was superb.The bed was the most comfy with the goose feather underlay. I could sleep all day but obviously it would be a waste not to go to the beach,which is essentially only 5 minutes away.Overall great hotel in great location.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank Lai C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, May 20, 2013
Bonjour Lai C,

Thank you for your short and sweet review of the Sofitel Gold Coast. I am glad to hear you enjoyed the hotel for your conference and in particular our signature MyBed sleep. We hope to see you back at the hotel for a leisure stay where you won't have to force yourself to get out of bed too early!

Thank you again.
Warm regards,
Amery Burleigh
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A TripAdvisor Member
Reviewed May 8, 2013

My husbands present to me for my birthday. we stayed at sofitel broadbeach for 2 nights and since i love spa rooms he booked a luxury ocean view and spa room.but we were very disappointed.the ocean view was great but the room itself i wouldn't call it luxury the bed was alright i would say, but didn't look like a king bed to me,the spa which i was looking forward to the most i didn't even use it.it was so small and dirty like no one has used it for ages.the water flow was slow in the taps..then comes the buffet dinner on my birthday was terrible.they did not have any vegetarian at all except avocado sushi,no asian selection.the desserts was crap didn't taste good at all and very less variety.the amount we spent per head we just ended up eating couple of pieces of sushi,prawns and steamed barramundi with rice.i have been to better buffet than this and have paid half the price to be honest,i was very disappointed with the whole stay.and my husband felt really bad also for booking sofitel.because what you see in the picture is completely different to what you get.so yeah overall wouldn't recommend it to any of my friends and families.

  • Stayed May 2013, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, May 11, 2013
Bonjour Trip Advisor Member,

Thank you for your comments and I am sorry to hear that your stay did not meet your expectations. We get wonderful comments about our luxury spa rooms but I will have my housekeeping team look specifically into the taps of the spa for any flow issues.

We do cater for vegetarians often, and simply ask that you let us know if there is not enough selection for you. We usually make made to order dishes to compliment the buffet if your dietary requirements are not being met on the evening.

Thank you again for the comments.

Regards,
Amery Burleigh
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Karratha, Australia
1 review
Reviewed May 8, 2013

I flew in from WA to surprise my Son on his birthday, hence the short stay. During my time at the motel I found the staff very helpful and friendly and it didn't matter what time of the day or night it was, they always had a smile for you. The room with the view was to die for and the bed, OMG what can I say!!! Wish I had it in my bedroom. I didn't need to use my car as much as I thought I would because shopping was within walking distance and so too was the beach. Loved the whole duration of my stay and would definitely do it again.

  • Stayed May 2013, traveled solo
    • Value
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Review collected in partnership with Accorhotels.com

Helpful?
Thank myaue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, May 11, 2013
Bonjour myaue,

Thank you for your lovely review of your recent stay to surprise your son for his birthday. I am glad to hear that you enjoyed the Sofitel MyBed sleep- and it sounds like it won't take too much more convincing to see you surprising him more often! I am pleased you enjoyed the hotel and the service of our ambassadors, I will pass on your appreciation which I know they will like.

Thank you again and maybe you can surprise him again for Christmas!

Warm regards,
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buderim, Australia
Level 5 Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 8, 2013

Lovely hotel with good ole fashioned customer service.

Lovely rooms, modern and clean. Couldnt fault it!

If you have a car however there is a parking fee of $15 a night which I thought was a little strange!

Great location too with lots of places to eat at your doorstep :)

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank Genry_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, May 11, 2013
Bonjour Genry_12,

Thank you for your short and sweet review of Sofitel Gold Coast. We do take customer service seriously and I will pass on your comments to the team so that they know their work is appreciated.

I am sorry that you didn't expect to pay for parking. Because we are in the middle of the top destination of the Gold Coast, surrounded by restaurants and entertainment venues that offer little to no parking, we protect parking for our most valued guests by charging a nominal fee for the safety, convenience and security of parking underneath the hotel.

Thank you again and we look forward to seeing you again soon.
Warm regards,
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
Reviewed May 8, 2013

Stayed here many times the rooms and the service are always great, good location and beautiful weather what more can you ask for. The breakfast buffet is always excellent with fresh food cooked to your requirements. Had a sea view which was a plus.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank MickyDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, May 11, 2013
Bonjour MickyDragon,

Thank you for your great review of your recent return stay at Sofitel Gold Coast. It is the ideal location and hotel for a short break out of Brisbane and I am pleased to hear you escape regularly.

I will pass on your lovely comments to the team who I know will appreciate your feedback.

Thank you again and see you soon!

Warm regards,
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level 5 Contributor
79 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed May 8, 2013

Stayed one night on our way up the coast & although it's slightly more expensive than hotels / motels we normally use, it was worth it. The bed was one of the biggest, comfiest we have ever slept in. The buffet breakfast was excellent as well. All in all, we're glad we paid the extra & would probably stay there again.

Room Tip: We were on a high floor & it was nice & quiet.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank forfarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, May 11, 2013
Bonjour forfarian,

Thank you for your nice comments about your little splurge on your way up the coast. We recognize that the main reason you pay for a hotel room is for a great night's sleep and as such have developed the brand promise of a Sofitel MyBed sleep-the best in the business. I am glad you enjoyed a great night's sleep, our wondeful breakfast buffet and the hotel.

We look forward to your return visit on your way home.

Warm regards,
Amery Burleigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Gold Coast Broadbeach

Property: Sofitel Gold Coast Broadbeach
Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Broadbeach
#3 On the Beach Hotel in Broadbeach
#4 Family Hotel in Broadbeach
#4 Luxury Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel

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