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“Great stay will defiantly go back”

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Sofitel Gold Coast Broadbeach
Ranked #4 of 21 Hotels in Broadbeach
Certificate of Excellence
Queensland, Australia
Level 6 Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Great stay will defiantly go back”
Reviewed February 14, 2013

My partner and I stayed here for a one night getaway. It was great, we checked in early before there was a rush at 2oclock.
The staff are very polite.
The hotel is great.
They have done up the everything and it's really nice.
The room we stayed in, level 13 was great, huge bed and very spacious, not the usual pokey studio room.
We had a slight beach view, the balcony was rather small but we didn't spend any time there anyway.
The bathroom wasn't updated like the room but it was still great, and was very spacious.

Our price included parking and breakfast.
Breakfast was great, busy but there was so much selection and it was always being replenished.

I noticed a tiny bit of noise during the night but it was very minimal compared to other accom.

The pool area was great, with service for cocktails and drinks,lots of towels and chairs, and 2 separate pools with a spa.

Lots of selections in broadbeach for dinner and lunch.

Great hotel will be back again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chels87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, February 23, 2013
Bonjour Chels87,

Thank you for your nice review of your recent stay at Sofitel Gold Coast for a night away with your partner. We are pleased to hear how much you enjoyed your stay and I will share your feedback with the team.

The rooms are nice and spacious indeed, and I am glad you enjoyed our poolside service.

We hope to see you back at the hotel again sometime soon for another little escape, and hopefully you will be able to stay a little longer next time.

Warm regards,
Amery Burleigh
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English first
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 13, 2013

Thoroughly enjoyed our one night stay at the Sofitel broadbeach. Everything was in walking distance, restaurants (must try Alto Cucina), shopping, the beach. and a monorail to the casino. The hotel staff were great and the service excellent. Room 81 was a great place to eat and drink. The only regret was it was only one night.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 793Rob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, February 23, 2013
Bonjour 793Rob,

Thank you for you short and sweet review of your recent stay at Sofitel Gold Coast. It looks like you enjoyed the location and service for my team, and we agree, we love Alto Cucina as wel!

We look forward to seeing you back for a slightly longer stay next time. Keep your eye out for some of our excellent value winter specials coming up...great value and a good excuse to escape back to Broadbeach!

We hope to see you again soon.

Warm regards,
Amery Burleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2013

We stayed 3 nights at the Sofitel on the "Buy 2 get a third night free" package and were very glad we did. Check in was a breeze: even though we arrived at 10am, well in advance of the official check in time, our room was ready. The room itself was great - better than expected on the 20th floor with a great view of the beach. It was clean and had all the little extras that you expect, but too often aren't supplied with - safe, decent coffee (plus caffitiere), fully stocked mini bar, very comfy bed with lovely pillows, big bathroom etc (yes, we have had disappointing spells in other hotels recently). We didn't have breackfast in our package, and at $40 per head we didn't even consider going down to the buffet. We did, however, order room service breakfast one morning - at a total cost of $50 with more than enough eggs, bacon, toast etc, it was a far better option! We also liked the complimentary paper every morning. As we were in the Gold Coast to explore the theme parks, we had the 5 day gold coast shuttle ticket - the hotel is in prime position for the 750 local bus to Seaworld (stop was on the other side of the road), and pick up by the shuttle to the other theme parks was very straightforward (from the same bus stop). The hotel is handily located in Broadbeach itself near to many restaurants and bars - spoilt for choice! We didn't eat in the hotel for that reason. Every time we spoke to members of the staff, they were lovely and really helpful. The only slight downer was that the tv was old and didn't work every time it was switched on, however, we did get it working - and watched one of the movies. Was pleasantly surprised to see Skyfall on the list! All in all, we had a great long weekend here and would definitely recommend it if you can get a decent package.

Stayed February 2013, traveled as a couple
Helpful?
Thank SydneyLittlePickle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, February 23, 2013
Bonjour SydneyLittlePickle!

Thank you for your comprehensive and thorough review of your stay at Sofitel Gold Coast. It is nice to see someone offer great advice to other travelled about how to make the most of your visit to the Gold Coast. You transport advice is great!

Thank you again and we hope to see you again soon. We do have winter specials coming up, so keep your eye out for more special packages.

Warm regard,
Amery Burleigh
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melbourne australia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 11, 2013

had a wonderful stay in this beautiful hotel..
each member of the hotel staff was there to give advise and they could not be more helpful.
the staff were freindly and showed everyone kindness in all the requests that were made from them.
there were many functions and meetings in the hotel over our stay, but there was not a time that we were not treated as the most important guest in the hotel....
the food is exceptional and i advise the morning buffet .it was delicious.
we will celebrate many milestones in this hotel in the future..

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cherylr r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, February 23, 2013
Bonjour cherylr r,

Thank you for your lovely review of your stay and we are thrilled to hear you will celebrate many more milestones in the future with us here at Sofitel Gold Coast!

I will share your comments with the team as I know how much they appreciate the time people take to recognize their hard work and dedication to guest service.

Thank you again and we look forward to seeing you again soon!

Warm regards,
Amery Burleigh
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cork
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 10, 2013

We stayed at the Sofitel this weekend and for the price it was disappointing.

The room was dated/small and after complaining to the staff i got no positive response - i was only offerred a lesser room on the 5th floor which was near/next to a night club.

Also a hidden extra is that parking is an additional cost.

I felt that we paid too much for what was a mediocre 4 star hotel and so i wrote a letter to complain, i got a call back but my complaint was a waste of time. The manager kept saying my problem was "in your opinion the rooms were out of date' or 'it was not to my taste' i also got some smart answers like "we can hardly refurbish the room in an hour"

Positives: breakfast was nice but the wait was too long - obviously understaffed/ location is pretty good.
Negatives: Rooms are barely 4 star/dated decor in general/Tv's are small/service is anything but 5 star/toilet had flushing problems/Gym is tiny/asked the room service for extra towels - ignored/complaints fell on deaf ears to both reception and the hotel manager.

I would be slow to book a Sofitel Hotel again in case i have the same experience.

Room Tip: Ocean views are better than the garden view, but shop around for a better Hotel with better reviews...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mickjcreedon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, February 23, 2013
Bonjour mickjcreedon,

Thank you for your review. I am sorry to hear that the hotel did not meet your expectations. I have received your letter and understand that you and your partner are looking for a newly refurbished hotel. May I suggest our sister property, Sofitel Brisbane, who have just completed a full refurbishment of their rooms and public areas. I am certain you will enjoy the luxury feel they have created.

Please let me know if I may help with a booking as I would love to restore your faith in the Sofitel brand.

Warm regards,
Amery Burleigh
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Brisbane, Australia
Level 4 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed February 10, 2013

My boyfriend and myself booked two nights last weekend for our joint birthdays. We decided to splash out and go all the way with 5 star as it was my 30th the week before! When we arrived we were instantly informed that parking was on top of the large amount we were paying for the pleasure of being there. This is very unusual when it comes to 5 star accommodation but that wasnt a major issue so lets go to the room. When we got there we found the room (ocean facing) was quite small! The bathroom was very old fashioned with a dark green tile circa 1980's and to top it off the toilet didnt flush properly either...very 5 star! :(


We rang reception to say we were unhappy and that a nicer room should surely be available as this was a 5 star hotel, we were initally transferred and got hung up on. Then we rang again and were told they would ring us back. 15mins later no call, so we rang again and it was then that we were offered the alternative room. We were shown a room on the 5th floor. I have read in other reviews here that any room beneath the 13th is subjected to the sounds of the nightclubs outside which as another reviewer stated went on until 5am. So that definitely was not an option.

The breakfast buffet was lovely however we were waiting to be seated for 20 mins! The staff there are so lovely but its clear that they are under staffed and under pressure.

If you like going to the gym forget it. This one has 5 machines and could fit in our guest room its so small. I was so disappointed! With the amount of people that can stay in the hotel to have a gym that size was clearly just an after thought in order to get the 5 Star rating.

All in all, its a nice 4 star, and if we had paid 4 star prices then i would be happy.
We contacted the manager to give the hotel the opportunity to explain or come back to us and were bascially told that there was nothing to be done and that we could go ahead and write this review as long as its truthful. Not exactly the attitude you would expect from a "5" star hotel!

I know we will never go back, next time we are going to the Mirage Sheridan and I suggest you do the same!

Room Tip: Higher rooms have less noise, all in all very small rooms
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ker_schnum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, February 21, 2013
Bonjour ker_schnum,

Thank you for taking the time to share you experience and I am sorry that the hotel did not meet your expectations and I apologize that a special occasion was distracted by the design and cost of the hotel.

My manager tells me that you were here just after the mini cyclone that hit the Gold Coast and we did lose a large section of our restaurant roof, so seating has been a little limited and thus the wait. My apologies as this unusual.

There are many different styles of hotels on the Gold Coast and we hope you find one that meets your expectations.

Warm regards,
Amery Burleighh
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Lennox Head, Australia
Level 6 Contributor
522 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed February 10, 2013

This was our first stay at this particular Sofitel Hotel and we were not disappointed. We had a light, bright room on the 22nd floor with panoramic views towards the mountains. The bed was big and comfortable, the room spotlessly clean and the towels big and fluffy. Toileteries were of very good quality.
If you want to go to the Casino or convention centre it would be hard to beat this hotel for location and it is only a short stroll to the beach, but why would you when you have a lovely pool on site?
Would I stay there again? Like a shot.

Room Tip: I don't know what the view is like on the eastern side, but certainly the view to the west is sp...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schlepper1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofitelgcb, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, February 21, 2013
Bonjour Schlepper 1939,

Thank you for your lovely review of your first stay with us at Sofitel Gold Coast. I am glad you enjoyed the hotel and it's convenient location to the convention center and Casino. You had a room with a hinterland view and that view can be just as spectacular as the ocean view rooms as you get the beautiful sunsets in the evening. I am glad you enjoyed it!

We look forward to seeing you again!

Warm regards,
Amery Burleigh
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Additional Information about Sofitel Gold Coast Broadbeach

Property: Sofitel Gold Coast Broadbeach
Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Broadbeach
#3 On the Beach Hotel in Broadbeach
#4 Luxury Hotel in Broadbeach
#4 Family Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel

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