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“On the mall.”

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Sofitel Gold Coast Broadbeach
Ranked #4 of 21 Hotels in Broadbeach
Certificate of Excellence
Port Macquarie, Australia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“On the mall.”
4 of 5 bubbles Reviewed July 11, 2012

This was our second stay at the Sofitel and we stay there because I am a member of Accor Advantage Plus. We love the location of the Sofitel, it is right in the thick of things, but have been spoilt by five star hotels in Asia. The rooms are small in comparison and the buffet breakfast very disappointing.

On the other hand, the service is amazing and the cocktails in Room81 are original and delicious. The bed is incredibly comfortable and will be the thing that brings us back again.

We stayed with my adult daughter and her boyfriend.

I will stay here again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, July 15, 2012
Bonjour Goughy60,

Thank you for your nice comments about your recent stay at Sofitel Gold Coast. We are glad you enjoyed the great location and the Sofitel MyBed.

I understand the disappointment when you compare five star hotels in Australia with five star hotels in Asia, we simply can not meet the same level of physical product in Australia, but as you noted, we have the benefit of warm and effecient service from our Ambassadors.

I will pass on your commnets to the Room 81 team as they take great pride in creating new and interesting cocktails to delight our guests.

Thank you again and we look forward to seeing you at the hotel again soon.

Warm regards,
Amery Burleigh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,642 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (415)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed July 10, 2012

Celebrating our 20th wedding anniversary wasn't going to be anything special - a couple of nights at the coast staying at the Sofitel, visiting the theme parks with our 5 yr old etc etc.

This was changed when I went to check in and the greeting and check-in process was a delight. The manner and attitude of the staff (Deborah, I think) was helpful and pleasant, we were offered a complimentary bottle of champagne, my wife wanted a vase for some flowers I had bought for her and housekeeping went out of their way to get the right size, the porter offering to cart luggage, opening the lift door etc turned something ordinary into a special stay.

Being an Accor Advantage + member, we were informed that there was a 50% discount off the breakfast & dinner price - (not always given at other Accor Motels) - the quality of the food and service at breakfast, the room itself, (love those doonas), the parking and proximity to the Broadbeach ammenities, it all just made our stay extraordinary.

Thank you for a memorable occasion.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shortysix3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, July 15, 2012
Bonjour Shortysix3,

Thank you for your wonderful comments about your recent stay at Sofitel Gold Coast for your 20th anniversary. Your last line says it all - creating memorable experiences is what Sofitel is all about. Personalized service and attention to details, I am so happy to hear you enjoyed what we take great pride in offereing.

Happy belated 20th anniversary from all of us and we hope to see you back again celebrating other memorable occasions in the near future.

Warm regards,
Amery Burleigh
General Manager
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Yulara, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 10, 2012

A last minute decision to go to the gold coast lead me to this hotel.

Was very impressed with the friendly staff and the room comfort was excellent.

Well worth another visit.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankB514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, July 15, 2012
Bonjour FrankB514,

We are so pleased to hear that a last minute decision lead you to Sofitel Gold Coast and that you enjoyed your stay. Spontaneous decisions are often the most rewarding and we are glad the decision to stay at Sofitel Gold Coast exceeded your expectations.

We look forward to seeing you back at the hotel again soon.

Warm regards,
Amery Burleigh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coolum Beach, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed July 9, 2012

This is a pretty good hotel - and I have stayed a few times for business. But the room service was pretty ordinary this time. Order delivered incomplete and a little burnt.

Room Tip: All rooms are pretty good - but beach side is better view
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin4573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, July 11, 2012
Bonjour Erin4573,

Thank you for your comments about your recent stay. I am sorry that we disappointed you this stay with a less than perfect Room Service meal. I have passed on your comments to our executive chef and F&B Director to look at meals before they are sent to the room to ensure they are better presented and are accurate.

We look forward to welcoming you back and serving you a perfect Room Service dinner.

Warm regards,
Amery Burleigh
General Manager
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A TripAdvisor Member
5 of 5 bubbles Reviewed July 9, 2012

Well positioned hotel for a quick one night stay at Gold Coast. No problems encountered.
Complimentary drink at TC's bar was nice.Free car parking would be an added bonus.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, July 11, 2012
Bonjour and thank you for your nice comments about your recent stay at Sofitel Gold Coast - the team sincerely enjoy hearing positive feedback from our guests.

I am sorry that you were disappointed about the nominal charge for parking. The demand in the area due to the new developments of additional shopping district with even more restaurants is starting to outgrow supply and we have to protect the spaces for our guests as a priority. As a guest, you do get a significant discount.

Thank you again and we look forward to welcoming you back soon.

Warm regards,
Amery Burleigh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 8, 2012

Cleaniless and location was spot on. Would definitely recommend this hotel to all those wanting to stay in the Gold Coast near Broadbeach

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramona_lay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, July 10, 2012
Bonjour Ramona_lay,

Thank you for the wonderful, short and sweet comments about your recent stay at Sofitel Gold Coast. We agree, the location simply can not be beaten - great shopping and restaurants galore, the beach, promenade and minutes to golf courses.

We look forward to welcoming you back very soon!

Warm regards,
Amery Burleigh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 7, 2012

I have stayed here several times in the past and will continue to for future visits to Broadbeach. This particular visit was over the GC marathon weekend, and the personalised touch of someone serving carb-loaded goodies at 6am in the lobby on marathon day was a welcome surprise!

Staff are always friendly, attentive, and more than willing to help with recommendations for things to do in the area. No problem checking in even though we arrived at about midday, and we were even offered an optional upgrade to an ocean view at a discounted price (although we turned it down as I actually really like the river views!).

Location is fantastic - the beach is a short stroll away, as is Pacific fair, Jupiters casino, the convention centre, and the main restaurant strip in Broadbeach. There is also a shopping centre directly below the Sofitel which we found handy since it meant we could drop into Woolworths for healthy snacks when we wanted some fresh fruit and vegetables.

The views are to die for - every day I woke early and enjoyed spending an hour or two in bed reading and enjoying the view out to the gold coast hinterland.

I didn't eat at the restaurant so cannot comment on that, however we ordered room service for breakfast twice and both times it was fantastic. The 'bakery selection' was an absolute steal at $8.50 for a huge basket of pastries that could have easily fed two people!

The only thing I could possibly think of to pick on is that the elevators could be a little bit slow at times. Apart from that our stay was absolutely impeccable.

Room Tip: The river views are just as good as the ocean views!
See more room tips
  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Sofitel Gold Coast Broadbeach, responded to this review, July 9, 2012
Bonjour Laura l

Thank you for your lovely comments about your recent stay at Sofitel Gold Coast for the GC Marathon weekend. I have run a couple marathons in my past, and always try to look after our Athletic guests who deserve a little luxury, even at 6am!

I will pass on your comments to my team and I am sure they will be happy to know someone appreciated the early morning effort, and we hope it helped the long haul to the finish line!

We look forward to welcoming you back again in the near future.

Warm regards,
Amery Burleigh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Gold Coast Broadbeach

Property: Sofitel Gold Coast Broadbeach
Address: 81 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Broadbeach
#3 On the Beach Hotel in Broadbeach
#4 Luxury Hotel in Broadbeach
#4 Family Hotel in Broadbeach
#5 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Gold Coast Broadbeach 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Gold Coast is in Broadbeach, the most cosmopolitan location on the Gold Coast. Only fifty meters away from the beach, the hotel is no more than a short stroll to the Gold Coast Convention Centre. As an added attraction, a light rail station is located adjacent to the hotel. There are 296 spacious guest rooms, each with its own balcony and a panoramic view, two pools, tennis courts and a spa. ... more   less 
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Also Known As:
Sofitel Gold Coast Broadbeach Hotel Broadbeach
Accor Gold Coast Broadbeach
Sofitel Broadbeach
Broadbeach Sofitel

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