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“AMAZING hotel & THE BEST customer service!!!”
5 of 5 bubbles Review of Peppers Broadbeach

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Peppers Broadbeach
Ranked #2 of 21 Hotels in Broadbeach
Certificate of Excellence
Kingscliff, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“AMAZING hotel & THE BEST customer service!!!”
5 of 5 bubbles Reviewed March 9, 2014

I have just returned from an overnight stay at Peppers Broadbeach for my 30th birthday celebration and have to say that it was one of the best hotel experiences of my life - beautiful apartment with the most amazing views and the best customer service that I have come across.
Our first impressions of the staff were that they were so helpful, friendly and efficient and nothing was too much trouble. When we walked through the door of our 2 bed ocean view apartment we were met with balloons, champagne, party poppers, happy birthday playing on the sound system as well as a thoughtful birthday card that the WHOLE peppers front desk staff had signed with personal messages. I was so blown away that they would go to the effort and provide so much attention to detail. It made the celebration so special and really began our stay on a high note.
It is definitely worth spending the extra money to get the ocean view! Our room was on the 32nd floor with views up and down the coast from our wrap around balcony.
Our stay at Peppers Broad Beach was certainly a memorable one and both my friend and I will definitely be returning with our husbands and kids in the future. Highly recommended!!!!!!

Room Tip: Pay extra for the ocean view and request a higher floor!
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  • Stayed March 2014, traveled with friends
    • Value
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Helpful?
1 Thank Melanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (638)
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English first
Wellington
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 8, 2014

Originally I booked a one bedroom, but in a rare change of heart, decided to ring back and upgrade to a ocean view as a treat. So glad we did. Our main reasons for choosing peppers were location- we know our way around the coast as we have visited family many time. Walking distance to the oasis shopping centre and pacific fair ( which is currently undergoing a major renovation); free secure parking and just across from the beach. It's around 3.5km along the beach to walk to surfers.
The room itself had a lovely big shower, bath and his and hers sinks - all very modern in its styling. The kitchen was equipped with Miele appliances - which is not important but the microwave was the quietest I've ever used. The washing machine was great to have. Separate lounge area and another office type space. Large balcony. Our biggest joy was opening the slide panel windows in the bedroom in the morning to drink in the sun and Ocean views from bed. Sunglasses at 7.30am! Fantastic. We did wish we could stay longer than 3nights! We were in tower 2. Minor complaints were there was no price list for the mini bar during our stay so we didn't use it, and our request for pillows from the pillow menu wasn't fulfilled. But they were suitably apologetic. We went away having had a lovely stay.
Recommend the Kurrowa and northcliffe surf clubs ( just sign in as a visitor so long as you live more than 15km away) for good value dining that helps the surf clubs keep the beaches safe for swimmers. Drive to robina town centre for the nicest shopping. Max brenner chocolate shop just below the hotel makes great mocha coffes and has lots of yummy treats to work off on a long beach walk. We didn't use the pool because we prefer the beach but there is a pool, spa and gym on site - and a zen garden. Wifi in the room was complimentary.

Room Tip: If you can justify spending the extra then ocean view is lovely, but hey,if you'd rather save yo...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank junismum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed March 7, 2014

After booking through Expedia, we arrived at Peppers Reception Tower 2 to have to wait while an angry couple argued about not getting access to the apparent more prestigious Tower 1 after their 3rd visit. We were ignorant of this matter and listened intently. Our only requests were for a room (as stated on our booking), not to be located near a lift and to possibly gain some view of the sea. The receptionist confirmed that our room was selected to accomodate our requests. We proceded to our room which turned out to be located next to the lift and with a view of the highway.
We called reception to confirm that we had the correct room and another receptionist rudely answered that the room was the only one available as they were booked out. Ok, so on the way down the lift we spoke to a staff member of the concierge who claimed that the hotel was abt 60% occupancy. Further discussion at the desk was associated with the same receptionist maintaining her rude discourtious manner which included admonishing the first receptionist who apparently had made a mistake with our booking . So eventually, we were sent away to shop or have lunch whilst this issue was sorted. We thought that was OK and returned in 90 minutes. We were greeted with a resolution and a room which apparently ticked the boxes. Sadly, this was the ultimate insult as the room was located next to an extremely smelly rubbish shute with fishy smells permeating down the corridor and worst of all, our room was opposite the delivery ramp for Woolworths in which delivery trucks arrived each morning from 6.00am onwards. These trucks had to reverse down the ramp with their beapers sounding loudly and we were woken even with the doors closed. Of course, the view was breathtaking!!!!! OK, it goes on. The receptionist who turned out to be an assistant Manager decided to send some cheap wine and a small box of chocolates to compensate and promptly called on the phone to ask if our room was satisfactory. I said thx for the gifts but we were really upset about the room and the accompanying circumstances. She continued to call each day asking the same question, until I had to ask her leave us alone as we didnt wish to have our holiday totally spoiled by this debacle. AlI can say, is that if you book through any of the Trip Advisor agencies, Peppers will not give you a room with any special features. You cannot even get into Tower 1 as it has separate security cards and even reception will not let you use the considerably superior pool and recreation facility which faces north. The pool in Tower 2 is in shade till approx midday. What a disappointment for us considering the favourable reviews on this site.

Room Tip: Waves Apartments in Broadbeach are superior in quality and much larger.
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
16 Thank greg y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

Stayed at Peppers at Broadbeach for 3 nights while husband was at Machinery demo.
Were going to stay at Casino but so glad we didn't . 1 bed Suite was excellent facing the Ocean.
Pools and spa with Steam Room & Sauna were great - had a good gym as well for Apartment Accommodation. So many choices for Restaurants just at the bottom of the Building. we will definitely be coming back again and staying longer.

  • Stayed February 2014, traveled as a couple
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Helpful?
Thank Loz005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

This was our second stay at Pepper's Broadbeach Hotel. The views out to the Pacific Ocean are breathtaking. The bathrooms with glass screens allow views to the Pacific during having a shower, awesome! The interior is modern Italian-styled. Lots of space, easy parking, excellent service. There are lots of good restaurants in walking distance.

If you like to cook yourself you find a perfect kitchen fully equipped and you can enjoy cooking excellent dishes with select ingredients from nearby supermarkets (also typical Australian products like cangaroo fillets etc.).

While cooking you can look out to the Pacific, like cooking outside.

  • Stayed April 2013, traveled with family
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Helpful?
1 Thank Infloribus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, Front Office Manager at Peppers Broadbeach, responded to this review, March 11, 2014
Dear Infloribus,

Thank you for sharing such a great review of our hotel. We are all delighted to receive your very positive feedback regarding you & your family’s recent stay with us & are very happy to know our very friendly & helpful team, services & facilities brought you all so much enjoyment.

A further thanks for passing on the positive aspects of your stay including our great location in heart of Broadbeach surrounded by restaurants, cafes, fashion boutiques & shopping malls all within a stone’s throw from the beach, as well as our modern spacious apartments with fantastic views of the Pacific Ocean & very well equipped kitchens where our guests can 'cook up a storm'.

I do hope we get the opportunity to welcome you & your family back to Peppers Broadbeach in the future & meeting you personally. Until then, wishing you all the very best.

Kind regards,

Craig Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed February 27, 2014

I recently stayed at Peppers Broadbeach for my 40th with 10 friends and the experience was amazing! The rooms are large and modern, views were great and the staff and service made our stay one to remember. I would recommend Peppers to anyone! Deb, Brisbane QLD

Stayed February 2014, traveled with friends
Helpful?
Thank Deb O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, Front Office Manager at Peppers Broadbeach, responded to this review, March 1, 2014
Dear Deb O,

First & foremost, please accept my sincerest thanks for providing your valued feedback regarding your recent stay with us. From your very positive and complementary comments regarding your stay, I am very happy to hear you & your friends enjoyed your stay with us & we were able to make your important & well deserved special occasion getaway all the more special, particularly considering it was your 40th birthday celebration, this really means a lot to our team.

Our guests & employees are our two most valuable assets & as the GM of our hotel, I am always delighted & proud when I know we have made a positive difference towards making them happy by providing enjoyment.

On another note, further to your great feedback, if your travels brings you back to the Gold Coast & you are choosing to stay with us again, we are delighted to advise that many other Trip Advisor travelers share your very positive thoughts about our hotel being outstanding, as we were recently voted as Australia's No. 1 Family Hotel for the 2014 Trip Advisor 'People's Choice Awards' which is recognition & a fantastic accolade to which we are all very proud.

Once again Deb O, thank you very much for sharing your feedback with us and other travelers, we look forward to welcoming you & your friends back to Peppers Broadbeach & meeting you personally. Until then wishing you all the very best for the remainder of the year ahead.

Kind regards,
Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yamba
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

This was our third time at Peppers and it was like coming home. Staff are welcoming, suite was clean and very comfortable. Nice to see that some things don't change - important things like personal service and making your guests feel at home.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grann1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
juliette_meek, Front Office Manager at Peppers Broadbeach, responded to this review, March 1, 2014
Dear Grann1,

It's a pleasure to correspond with you again & thank you very much for posting such a positive Trip Advisor review regarding your recent stay with us, particularly considering you are one of our many valued return guests where we are very happy to know our very friendly & helpful team, services & facilities continue to bring you enjoyment & meet your expectations each time you stay with us. Hearing this from our guests really does mean so very much to us & makes being in the business of looking after people a real pleasure.

We were also very happy to hear you once again found your apartment very clean & comfortable, as along with our very warm & friendly team, cleanliness & presentation is something we take great pride in.

Once again Grann1, thank you very much for sharing your feedback with us and other travelers, we look forward to welcoming you & your family back to Peppers Broadbeach in the future & meeting you personally. Until then wishing you & the family all the very best for the remainder of the year ahead.

Kind regards,

Craig Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Peppers Broadbeach

Property: Peppers Broadbeach
Address: Corner Surf Parade & Elizabeth Avenue, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Broadbeach
#2 Luxury Hotel in Broadbeach
#2 Business Hotel in Broadbeach
#2 Family Hotel in Broadbeach
#2 On the Beach Hotel in Broadbeach
#2 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Peppers Broadbeach 5*
Number of rooms: 177
Official Description (provided by the hotel):
Peppers Broadbeach includes two towers that soar high above Broadbeach only 25 minutes drive from the Gold Coast Airport. Guests will enjoy the perfect mix of the Gold Coast's city and coastal lifestyle while enjoying the luxurious surrounds of the one and two bedroom suites. All suites boast exceptional interior design with European appliances and imported stone featured throughout. Signature features include a pillow menu and gourmet mini bar with local and organic products. The on-site facilities are endless including Zen gardens, tai chi lawns, private cinemas, guest lounges, teppanyaki barbecues, steam rooms, saunas and lap, plunge and resort pools. On the doorstep you will also find over 100 alfresco restaurants offering cuisines from all over the world and within a short walk are attractions such as The Star Gold Coast, the Gold Coast Convention Centre and Pacific Fair. *Please Note: Complimentary internet access provided for one device per room per night. Important information: Please note resort check in is conducted at Tower 2. ... more   less 
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Also Known As:
Peppers Broadbeach Hotel Broadbeach
Peppers Broadbeach Gold Coast

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