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“Lovely place to stay!”
Review of Neptune Resort

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Neptune Resort
Certificate of Excellence
Reviewed January 16, 2014

I was very happy with Neptune Resort. The staff were very friendly, close to everything, there were no problems with car parking, clean and well kept apartments. I recommend it for anyone who is looking for a comfortable and affordable place to stay. Thanks Neptune Resort for making my stay a pleasant one. I will definitely be staying there when on the Gold Coast.

  • Stayed: January 2014, traveled solo
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1  Thank Camille001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this reviewResponded January 17, 2014

Thank you Camille, was lovely to meet you. Glad you enjoyed your stay with us and thanks for taking the time to leave this review, much appreciated. Make sure you ring us direct or use the return guest code we gave you when you book on our webpage,we will love to welcome you back.
Kind regards,
Wendy
Neptune Resort Onsite Manager

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220 - 226 of 250 reviews

Reviewed January 12, 2014 via mobile

Wendy does an amazing job always very friendly and very happy to help! I was concerned when I read some earlier reviews! However I must say I was pleasantly surprised, value for money is second to none, facilities are well kept and very presentable! It is great location wise very easy access to pacific fair and surrounding restaurants.... I travelled with my family they loved the pool facilities! The place is very family friendly, I would recommend it to any family who is looking for an affordable and comfortable stay. Thanks Wendy for your fantastic customer service looking forward to our next stay!

  • Stayed: January 2014
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1  Thank Alan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this reviewResponded January 13, 2014

Wow thanks Alan, reviews like this give us a real buzz! We are so happy you enjoyed our facilities and location, we are super lucky alright. Look forward to welcoming you back again soon.
Kind regards,
Wendy
Onsite Manager
Neptune Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

Neptune resort is a fantastic place to stay if you are coming to the Gold Coast for a holiday, the rooms are really spacious and have everything you need. One of the best things about this place is the location, it's only a 2 minute walk to an amazing amount of fantastic restaurants and bars, the bus stops are also within about a 2 to 5 minute walk away depending which way you are going. It was by far a great place to stay and the staff are also very friendly. The beach, casino and one of the best malls in the Gold Coast are all very close. The cafe on the ground floor is also a great place, the food is great and it's the best place for wifi. Phillip the manager is also a great guy to chat to and made our stay fantastic.

Would definitely stay here again in a heartbeat!

  • Stayed: January 2014, traveled as a couple
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1  Thank Jorgen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this reviewResponded January 9, 2014

Dear Jorgen,
Was lovely to meet you and see just had much fun you packed into your holiday. Thanks for the great feedback, we really appreciate it. See you next time!
Kind regards,
Wendy
Onsite Manager
Neptune Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

We spent a marvellous week at The Neptune Resort in Broadbeach. Close to everything, only two blocks stroll to the beach, with friendly and helpful staff. Spacious apartment with all necessary facilities. Highly reccommend it to everyone. Paul

  • Stayed: December 2013, traveled with family
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1  Thank paulducati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this reviewResponded December 18, 2013

Dear Paulducati,
We really appreciate your comments and your recommendation for stays at Neptune Resort. We are working hard to ensure all our guests have a good time here. Please call us direct so we can look after you next time you get a break away again.
Kind regards,
Wendy
Onsite Manager
Neptune Resort

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Reviewed December 3, 2013

The service was wonderful. Front desk staff were great and very helpful. The position is gold, it's central to everything we wanted. It's a short walking distance to the Casio, Pacific Fair shopping centre, the beach, a great kids park on the beach, the Broadbeach Mall and Oasis shopping centre and all the surrounding shops. If you want to go into the heart of Surfers Paradise, it's only a 10min cab ride. Highly recommended.

  • Stayed: November 2013, traveled with family
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1  Thank Dean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this reviewResponded December 4, 2013

Thank you Dean B, you summed our location up perfectly. We do appreciate the comments regarding our front desk staff and thank you very much for taking the time to leave this lovely review. We hope you come back and stay with us again.
Kind regards,
Wendy
Manager Neptune Resort

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Reviewed November 26, 2013

Would recommend the Neptune to all my friends. The new Managers, Wendy and Alan were particularly helpful when our flights home were cancelled. Lovely, quiet apartment, so close to Pacific Fair, beach and plenty of yummy restaurants.

  • Stayed: November 2013, traveled as a couple
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Thank Young50chick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this reviewResponded November 30, 2013

Dear Young50chick,
Thanks for awesome feedback and review. It is never pleasant to find your flights cancelled and we were more than happy to help out in anyway we could. Glad you got home safely eventually and we look forward to seeing you next time.
Wendy
Manager Neptune Resort

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Reviewed November 23, 2013

Managers, Wendy and Allan are terrific. Stayed in unit 805, and it was great. Beautiful unit, Water, city and mountain views. Close to beach, pacific fair,casino, heart of broadbeach. Will definately stay again.

  • Stayed: November 2013
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2  Thank bezza211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this reviewResponded November 27, 2013

Dear Bezza211,
Thank you for the great review and kind comments. Unit 805 is one of our newly renovated apartments and it is certainly proving popular with our guests. Lovely views up to Coolangatta top it off. We look forward to welcoming you back soon.
Kind regards,
Management at Neptune Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Neptune Resort

Address: 32 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly BreakFree Neptune)
Phone Number:
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #8 of 50 Specialty Lodging in Broadbeach
Price Range: $104 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 
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Also Known As:
Neptune Resort Broadbeach, Gold Coast

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