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“Thanks for a great holiday”
Review of Neptune Resort

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Neptune Resort
Certificate of Excellence
Tauranga, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Thanks for a great holiday”
Reviewed October 1, 2013

Just spent 4 days on holiday in a perfect location. Opposite Pacific Fair, 2 mins to the beach, shopping and swimming - what more could you want. A good clean apartment, friendly and professional staff. Thanks.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jocelyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, October 2, 2013
You are welcome Jocelyn, I'm surprised you could fit all that shopping into your suitcase! Well done, you are a true professional shopper. Thanks for giving the reception staff a laugh!
Kind regards,
Wendy
Owner/Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 30, 2013

Had a fabulous family holiday at the Neptune. Staff were terrific, really helpful and approachable. Room was great and had everything we needed. Location was also great, close to everything. Will definitely stay again. Thanks for making our stay memorable.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tjohnsto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, October 2, 2013
Thank you so much for taking the time to leave a review. It makes us very happy to know you have had a great time at our resort. The weather for your holiday has just been perfect with lots of happy families around enjoying the school holidays.
Thanks for choosing Neptune Resort,
Kind regards,
Wendy
Owner/Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 29, 2013

Location is fantastic, staff are wonderful and the appartment was clean, spacious and extremely quiet. I would definitely recommend Neptune Resort to others and stay again if in the area. Thanks for making my stay in the Gold Coast enjoyable.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacinta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, September 29, 2013
Hi Jacinta,
We really appreciate your comments and we are so glad you had a great holiday. Sure looked like you packed plenty of fun into your break away. Look forward to welcoming you back next chance you get to relax again.
Kind regards,
Wendy
Owner/Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 25, 2013

Having just recently stayed here for 5 night, I,am very disappointed in the place.
The apartment I stayed in was very tired, in need of renovating, the bathroom wasn't very clean when we arrived, there was no oven, only a convection oven which is fine if you know how to,use one. The swimming pool is rather small. The traffic is noisy, you have to keep the door closed so you can hear the TV. The only positive thing was that we had 2 single beds pushed together and which made a rather big bed and it was very comfortable. Oh and our unit got no sun at all, you go to the Gold Coast to have some sun!!!!

Stayed September 2013, traveled with friends
Helpful?
4 Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, September 26, 2013
Dear Jan,
Our location has us placed directly opposite Pacific Fair and Draculas and a 5 minute hop from the Convention Centre, Jupiters, Oasis Centre and the beach. There is always going to be some action happening in such a fantastic location. All apartments are individually owned and as such all offer something different. The building has many different facing aspects,some towards the sun and some not. As new management from 1st July this year, we have already had many owners upgrade their apartments. Some have King Zip beds to allow for single beds when required by our guests. A very popular request. The convection ovens are fantastic and are not hard to use and we would have been more than happy to help you with this. A 5 minute walk to the abundant array of eateries we are spoilt by in the vibrant Broadbeach precinct is a better option than cooking anyway don't you think? We are sorry the bathroom wasn't up to your standard we would have loved the opportunity to address this issue and it would have been remedied immediately.

It is so disappointing to get a negative response such as yours on such a public forum. Please Jan, next time you have complaints, go direct to the management as we can only help if we are asked.
Kindest regards,
Wendy
Owner/Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaiapoi, New Zealand
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 21, 2013

What a great place to stay all the staff are so great. We were on the 5th floor motorway side which i thought i would hear the traffic all night BUT I DIDN'T i'm a light sleeper too. The room was perfect, great size. Nice size bath which i used every night. Shower was a good size too. Room was clean and tidy. Comfortable bed The cafe down stairs was lovely, Rachel makes a good banana smoothie and the owner put a smile on my face every morning we ate there, perfect pancakes and great coffee good prices too. A special thanks to Wendy for going out of her way with helping me with my bite on the arm and giving us insect spray the next day. We will be back to stay without a dout. Close to beach and lots of great eating places within 5 min walk

Room Tip: motor way side dosn't get any sun but that kept the room at a good temp
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marie_mackle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Manager at Neptune Resort, responded to this review, September 25, 2013
Thanks Marie, we really enjoyed hearing all about your Gold Coast adventures and are so happy your stay with us was enjoyable. Hope that nasty sting you got has calmed down and now you just have the happy memories. I told Rachel in our cafe about your lovely comments regarding the banana smoothies and pancakes, she beamed from ear to ear. Look forward to welcoming you back one day Marie.
Kind regards,
Wendy
Owner/Onsite manager
Neptune Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bathurst, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 18, 2013

We stayed for ten nights in September 2013. Traffic noise was over the top. Keep the doors and windows closed. That works and all is quite. That is until the people in the room above do whatever they do. The noise comes straight through the ceiling. It went on for hours each night. I thought that renovations were being done on the room above us. I called the night manager and reported the problem with the noise. The response was ineffective and not managed well. Problem solving is not a strong point of management. You will be advised on arrival that you need to supply your own garbage bags and toilet paper. You will be required to clean the unit and remove your garbage. If not done there is a penalty. Over then ten nights we received one change of sheets and towels. If you want to stay in a Resort. Do not stay here.

Room Tip: Pick another Resort
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lionel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, September 20, 2013
Dear Lionel,
Thank you for taking the time to leave feedback, it is always welcomed. As new owners of Neptune Resort as of 1st July, guest satisfaction is our number one priority. We are glad we were able to get your wallet back to you safely after you lost it and we hope this made up for the shortfalls you felt you incurred.
We are self contained apartments and as such a full linen service would have been provided half way through your stay . You are certainly not expected to clean your apartment on departure, simply remove your personal rubbish to the garbage chute located on every level.
Management has only had one noise complaint since 1st July and immediately went to investigate. No noise was evident. There is very little we can do in this instance as explained and understood by you at the time.
I hope you will come back and see us some time soon. if so, I urge you to book direct with us and discuss your concerns with our reservations team so that we can ensure you are looked after.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rangiora, null, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 5, 2013

Very friendly and accommodating front line staff.The room was very clean and had lots of room,so relaxing was real easy.Great location for shopping ,beach and buses.Loved our stay and would be back in a flash.

Room Tip: Just ask ,as they gave us a great room.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, September 7, 2013
Hi Jill,
Thank you so much for the lovely review and comments. We are certainly working really hard to ensure all our rooms are presented to the best of our ability and hope all guests have a great time here at Neptune Resort. You are so right, our location is superb, so close to everything, we look forward to seeing you again, be sure to ring us direct for the best rate.
Kind regards,
Wendy
Onsite Resort Owner/Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Neptune Resort

Property: Neptune Resort
Address: 32 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly BreakFree Neptune)
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 35 Specialty Lodging in Broadbeach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 
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Also Known As:
Neptune Resort Broadbeach, Gold Coast

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