We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Resort is the wrong word for this establishment.”
Review of Neptune Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Neptune Resort
Certificate of Excellence
Bathurst, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Resort is the wrong word for this establishment.”
Reviewed September 18, 2013

We stayed for ten nights in September 2013. Traffic noise was over the top. Keep the doors and windows closed. That works and all is quite. That is until the people in the room above do whatever they do. The noise comes straight through the ceiling. It went on for hours each night. I thought that renovations were being done on the room above us. I called the night manager and reported the problem with the noise. The response was ineffective and not managed well. Problem solving is not a strong point of management. You will be advised on arrival that you need to supply your own garbage bags and toilet paper. You will be required to clean the unit and remove your garbage. If not done there is a penalty. Over then ten nights we received one change of sheets and towels. If you want to stay in a Resort. Do not stay here.

Room Tip: Pick another Resort
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lionel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, September 20, 2013
Dear Lionel,
Thank you for taking the time to leave feedback, it is always welcomed. As new owners of Neptune Resort as of 1st July, guest satisfaction is our number one priority. We are glad we were able to get your wallet back to you safely after you lost it and we hope this made up for the shortfalls you felt you incurred.
We are self contained apartments and as such a full linen service would have been provided half way through your stay . You are certainly not expected to clean your apartment on departure, simply remove your personal rubbish to the garbage chute located on every level.
Management has only had one noise complaint since 1st July and immediately went to investigate. No noise was evident. There is very little we can do in this instance as explained and understood by you at the time.
I hope you will come back and see us some time soon. if so, I urge you to book direct with us and discuss your concerns with our reservations team so that we can ensure you are looked after.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

249 reviews from our community

Traveler rating
    161
    67
    12
    3
    6
See reviews for
65
100
15
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Rangiora, null, New Zealand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 5, 2013

Very friendly and accommodating front line staff.The room was very clean and had lots of room,so relaxing was real easy.Great location for shopping ,beach and buses.Loved our stay and would be back in a flash.

Room Tip: Just ask ,as they gave us a great room.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, September 7, 2013
Hi Jill,
Thank you so much for the lovely review and comments. We are certainly working really hard to ensure all our rooms are presented to the best of our ability and hope all guests have a great time here at Neptune Resort. You are so right, our location is superb, so close to everything, we look forward to seeing you again, be sure to ring us direct for the best rate.
Kind regards,
Wendy
Onsite Resort Owner/Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, Queensland, Australia
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 21, 2013

Great Service at Reception. I had called a few times before arrival with requests, which were responded to friendly and with no effort at all. Room was clean and tidy.
Fantastic Location - We will return again...Thank you.

Room Tip: Ask for an Ocean View room. Although not directly on the water - you can still see the Sea!
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SalesRepQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wendy M, Owner at Neptune Resort, responded to this review, July 23, 2013
Dear Guest,
Thank you so much for the lovely feedback. We are the proud new owners of Neptune Resort as of 1st July. The property is now no longer a Breakfree building and we really appreciate your positive feedback. Our staff work extremely hard to ensure our guests have a fantastic holiday here on the Gold Coast and you have to admit our location is tops! Please call us direct next time you need a holiday and be sure to tell us you a return guest for the best possible deal.
Kind regards,
Wendy
Onsite Resort Owner/Managaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Broadbeach hotels
0.2 mi away
Meriton Suites Broadbeach
Meriton Suites Broadbeach
#1 of 21 in Broadbeach
7,798 reviews
0.3 mi away
Peppers Broadbeach
Peppers Broadbeach
#2 of 21 in Broadbeach
2,877 reviews
0.3 mi away
Sofitel Gold Coast Broadbeach
Show Prices
Show Prices
Show Prices
0.2 mi away
The Star Gold Coast
The Star Gold Coast
#8 of 21 in Broadbeach
1,757 reviews
0.0 mi away
Mantra Sierra Grand
Mantra Sierra Grand
#7 of 21 in Broadbeach
976 reviews
0.1 mi away
Bel Air on Broadbeach
Bel Air on Broadbeach
#3 of 35 in Broadbeach
964 reviews
Show Prices
Show Prices
Show Prices

Been to Neptune Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Neptune Resort

Property: Neptune Resort
Address: 32 Surf Pde, Broadbeach, Gold Coast, Queensland 4218, Australia (Formerly BreakFree Neptune)
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #6 of 35 Specialty Lodging in Broadbeach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Priceline, Cancelon, TripOnline SA, Travelocity, Evoline ltd, Hotwire, Agoda and HotelQuickly so you can book your Neptune Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Neptune Resort Broadbeach, Gold Coast

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing