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“Great place to stay”
Review of Aruba Surf Resort

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Aruba Surf Resort
Ranked #13 of 21 Hotels in Broadbeach
Certificate of Excellence
Hamilton, New Zealand
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place to stay”
Reviewed June 20, 2013

Great hosts, excellent facilities and nice and quiet. Within walking distance to main shopping centres, beach, restaurants and Jupiters Casino. We had a lovely time having only two wet days when we first arrived but after that the weather was beautiful. The apartment was fully self contained and spacious and the bed was really comfortable. We would definitely stay there again should we ever go to the Gold Coast.. Thanks again Denise and Stuart for a lovely stay and all your help. Not forgetting Abbey who was a great help also.

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Margaret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, June 22, 2013
Dear Margaret
Stuart and I are so pleased that you enjoyed your stay with us at Aruba Surf Resort.
We are situated in the most convenient location easy access to all the attractions that both Broadbeach and the Gold Coast has to offer so pleased that you also appreciated our position.
We hope that you will come and visit us again so that we can again accomodate your requirements.
Kind Regards
Stuart & Denise McNeil
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208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Brisbane, Australia
1 review
Reviewed June 18, 2013

We had a great stay at Aruba Surf right from the get go. The reception staff were very helpful in recommending attractions and helped us plan our outings to fit everything we wanted to do into our trip! The hotel rooms were clean with all the facilities we needed- kitchen, washing machine, dryer, iron etc! We were able to walk to the local restaurants, casino and Dracula's which made our stay easy!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Abbie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, June 26, 2013
Hi Abbie
It is really rewarding that you enjoyed your stay at Aruba Surf Resort. Glad that our accomodation ticked all the boxes, there are numerous activities to do while visiting Broadbeach, it is always good to get advise from a local regarding events and things to do in the Gold Coast and greater areas. Hopefully we will have the pleasure of a return visit from you in the near future.
Kind Regards
Denise & Stuart McNeil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level 5 Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed June 17, 2013

The positives: Excellent customer service, perfect location (within walking distance to the casino, shopping centres, supermarkets and restaurants. It's also 2 min drive from Surfer's Paradise, where all the buzz is, but far enough for you to have quietness and privacy). it's also within walking distance to quiet beach. The room was clean, nice, just the right size for us. All the appliances works ok.

The negatives: We read some "rules and conditions" writing stick on the wall, saying that we have to make sure we clean the kitchen and all the kitchenwears, otherwise guests will get charge extra, which is fair enough. Problem is, the resort only provides one small sachet of liquid detergent and one sachet for dishwashing when we arrived. For additional sachets, we were charged 1 dollar each. We stayed there for 6 days, so it was kinda tricky to keep all kichenwears clean when you're not given enough cleaning detergent. Perhaps to encourage and makes it more helpful for guests to clean, the resort can provide additional detergents free of charge?

Room Tip: There's no lifts. So if you have huge luggage and have walking probs, ask for groundfloor or 1st...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank capung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, June 18, 2013
Hi
Our guests are one of priorities of our business so pleased that we were able to make you feel welcome!! Our location is a big plus being within a short walking distance to all the facilities that Braodbeach has to offer.
As our accomodation is self contained, we do provide complimentary sachets on arrival to get you started, and as you are aware they can be purchased for a small charge, alternatively shopping is available at Oasis for longer stays.
You are more than welcome to request a ground floor apartment for your future stays, we are always happy to accomodate your requirements.
Look forward to seeing you again.
Kind Regards
Denise & Stuart McNeil
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Auckland, Auckland, New Zealand
1 review
Reviewed June 16, 2013

Excellent facilities (kitchen, washer, dryer, etc) and handy location for everything (beach, shopping, restaurants and golfing.
Only one wet day in 8 - not bad for winter :)
Too many courses to recommend. Emerald Lakes. Hope Island was the most expensive and a bit snooty, but the best

Room Tip: We were at the back on the second floor. More stairs but very quiet
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Frank E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, June 18, 2013
Hi Frank
Thank you so much for taking time to review Aruba Surf Resort.
Great that you enjoyed your stay!! we are happy to try accomodate guests in a ground floor apartment on availability.
The resort is in a great location, it was great that you enjoyed the golf!!
Look forward to your return.
Kind Regards
Denise & Stuart McNeil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blenheim
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2013

Booked directly with the Aruba Surf and it was quick and easy.They also offered to organise our shuttles to and from Gold Coast Airport which was great. On arrival we checked in quickly and were given a package of pamphlets to help plan our activities while on the Gold Coast. Our 1 Bedroom Apartment suited us perfectly and had all the features we required.It was quiet and we were not woken by leaf blowers and noisy implements as is sometimes the case. Aruba Surf is close to the beach, shopping, restaurants and bus routes. I was especially happy with the built-in hairdrier in the bathroom/Laundry which saved packing mine. The pool and spa were well used as was the TV and it had many sattelite channels to choose from. The kitchen was well-appointed and the bed was very comfy. All the staff we met were friendly and helpful. We will return, hopefully soon

Room Tip: Rooms facing north are our choice and are very quiet despite being near the resort entry
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank Sharolyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, May 3, 2013
Dear Sharolyn
Thank you for taking the time to review the Aruba Surf Resort, we are so pleased that we were able to accomodate your needs for your stay. It is great that you enjoyed your holiday, we look forward to welcoming you back in the future. Kind Regards Denise & Stuart McNeil
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Sydney, Australia
1 review
Reviewed April 2, 2013

My partner and I stayed at the Aruba Surf Resort for a week and could not fault the location or service in any way! The managers were just lovely and friendly, always smiling and providing great customer service.
The hotel room was spacious, tidy and had everything we needed for our stay.
The Aruba Surf Resort is close to the beach and only a few minutes walk away from shops and restaurants.
I would highly recommend the Aruba Surf Resort to anyone staying in Broadbeach. We will definitely be staying here again!

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
Thank MelP859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, April 3, 2013
We are always so pleased to that guests enjoyed their stay, it is so rewarding so thank you. We do aim to pleased as this makes it all worthwhile, we do hope you return to Aruba Surf Resort as we look forward to welcoming you back. Kind Regards Denise & Stuart McNeil
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Wellington, New Zealand
1 review
Reviewed March 31, 2013

This has a great location with excellent amenities. The helpful and informed managers couldn't do enough for us. Would highly recommend as a family destination with plenty of restaurants in walking distance.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neil b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, April 3, 2013
We appreicate you taking the time to review Aruba Surf Resort, we are so pleased that you enjoyed your stay, we hope to welcome you back in the future. We do appreciate your comments, we enjoy the service that we can provide as much as much as you enjoyed receiving it. Kind Regards Denise & Stuart McNeil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aruba Surf Resort

Property: Aruba Surf Resort
Address: Arubra Surf 20-26 Anne Ave, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Broadbeach
#7 Family Hotel in Broadbeach
#7 Romantic Hotel in Broadbeach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aruba Surf Resort 3.5*
Number of rooms: 29
Official Description (provided by the hotel):
Superbly located Broadbeach holiday apartments within metres of powder white beaches and close to every imaginable facility and entertainment venue Broadbeach has to offer. Just a 5 minute drive or bus ride to the centre of Surfers Paradise. Aruba Surf Resort offers fully self-contained apartments in a sun-drenched tropical garden setting within short walking distance to the Broadbeach Mall, Pacific Fair Shopping Centre, Jupiter's Casino, Dracula's and the Gold Coast Convention Centre and 100m to the patrolled beach. ... more   less 
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Also Known As:
Aruba Surf Hotel Broadbeach
Aruba Surf Resort Broadbeach, Gold Coast

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