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“Disappointed - It's the little things that count”
Review of Aruba Surf Resort

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Aruba Surf Resort
Ranked #13 of 21 Hotels in Broadbeach
Certificate of Excellence
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Disappointed - It's the little things that count”
Reviewed February 10, 2013 via mobile

We had 2 days over a weekend and Aruba surf resort. Upping check in it seemed to be a cute, budget friendly hotel close to the beach - perfect for what we wanted! Unfortunately there were a few things that were quite disappointing. The air con was only in the lounge room making it an effort to cool the bedroom, the television service (foxtel) was scrambled which included free to air channels, when I let then know the response was simply that Foxtel was onto it. The disappointing thing here was that there were some bunny ears (standard arial) in the room which would have fixed the problem - if only we had known about these sooner than an hour before check out. Another gripe was upon taking out the rubbish, there were only 2 massive rubbish bins to dispose of our trash, as they were in direct sunlight and the lids were so heavy, it was not the most pleasant experience.
We won't be staying here again nor recommending this accommodation to our friends.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy_bdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, February 12, 2013
Dear Lucy,
I would like to apolgise for the fault in Foxtel, we were very dissappointed with the response from Foxtel who informed us that the fault was Telstra, this is totally out of our hands and we did everything possible to get this recified, it was really dissappointing for us as managers and our guests, Telstra so have alot to answer for!! The rabbitt ears that you mentioned are not compataible as all TV are digital and these for analogue.
The air conditioning is a 5.2kw unit which is sufficient for the size of the apartment, it is a pity that we were not informed earlier as we could have attended to it.
The rubbish bins are necessary for the amount of units in this complex, they are placed away from the units for hygiene reason.
Thank you and we do take all your comments seriously.
Regards Denise & Stuart McNeil
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208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
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English first
New Zealand
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 1, 2013

Great Broadbeach location...not noisy...handy to bus transport...short walk across highway to Pacific Fair...shorter walk to beach and smaller shopping complexes...reasonably priced walk-up apartments taking into account no lift to access upper levels...deposit paid six months earlier...got the unit discussed...on a certain level and facing a certain direction for sunshine...didnt switch our booking to another unit like other properties quite often do...enjoyed well-maintained outdoor heated swimming and spa pools...we'll be back again...thanks for this opportunity

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirleynz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, February 2, 2013
Hi Thank you for staying with us at Aruba Surf Resort, we are pleased that you enjoyed your stay, we do our very best to acomodate your requests, we look forward to seeing you again in the future Thanks Denise & Stuart McNeil
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Melbourne, Australia
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 29, 2013

Aruba Surf is in a good location, we didn't us the pool, spa or BBQ due to the bad weather. The room was ok with everything you need. It could have done with more light in living room, it was abit dark.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyTraveller061958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, February 1, 2013
We appreciate your comments, and I agreed it is really disappointing when you strike bad weather on holidays. We hope that you will return to Aruba Surf and enjoy the lovely weather that Queenslanders normally do enjoy. Thank you so much. Regards Denise & Stuart McNeil
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Melbourne, Australia
Level 6 Contributor
100 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 23, 2013

Stuart and Denise are the owners and they make you feel very welcome. The resort is comfortable and close to amenities. We stayed here because we were looking for an apartment close to the Convention Centre, It is also close to Pacific Fair and Oasis Shopping Centre and the beach is not far either.
I would definitely stay again and highly recommend staying here.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misterchester12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise M, Manager at Aruba Surf Resort, responded to this review, January 25, 2013
Thank you so much, we do appreciate your positive feedback, we are both pleased that you enjoyed your stay, and look forward to welcoming you back to the Aruba Surf Resort in the future. Regards Stuart & Denise McNeil
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Melbourne, Australia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 10, 2013

Late check in was easy although dragging luggage up to the 3rd level was an effort.
The pool, spa and BBQ area are fantastic areas that are clean and maintained every day by the managers who were always helpful and smiling.
The location is great - a short walk to Pacific Fair and even shorter to the beach and huge playgrounds. We did not hire a car this time and did not want for one the whole time we were there. Family who visited were able to park easily in the visitors carpark supplied.
The balcony was great and we ate out there regularly although next time I would request a pool view. There was only one chair on our balcony so we had to use chairs from inside.
The mattresses (bed and sofa bed) were a little on the lumpy / aged side.
The kitchen and utensils supplied were very basic - no chopping board and only 2 very old loose steak knives. Not enough dishes to half fill the dishwasher

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathrina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arubasurf, Manager at Aruba Surf Resort, responded to this review, January 11, 2013
Hi Katrina M,

Thanks for the review.

I'm so pleased to hear you enjoyed the pool area and found the location so handy. And you're definitely right, everything is close enough that a car is not a necessity.

Thanks for letting us know about the bed and sofa bed - I'll look into it today.

Kind regards,

Cath and the Aruba team.
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Brisbane, Australia
2 reviews
Reviewed January 6, 2013

We had a terrific experience staying here. Check in and out was easy with super friendly managers. (Nothing was too much trouble). The pool is terrific and there is fabulous large bbq area that is kept immaculate. The whole resort is kept immaculate and is just a short walk from the beach, shops and loads of restaurants. I did not need to drive my car in the whole time I was there.
I will most definitely be staying here again and I would recomend this as a TERRIFIC place to stay.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaz61, Manager at Aruba Surf Resort, responded to this review, January 8, 2013
Hi
Thank you so much for your positive feedback, we are so pleased that you enjoyed your stay we do hope that you return to the Aruba Surf in the future.

Regards
Denise McNeil
Aruba Surf.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed January 2, 2013

Stayed here for 2 nights between Christmas and New Year. Got a deal on wotif for $100 a night or so in peak season. It was one of the few hotels with decent reviews at that price and with a good location. I can't complain.

Location in Broadbeach is good. Short walk to the beach. Not far from Casino, shops and walking distance to Cavill Ave and the heart of Surfers.

Secure parking is good. Never had an issue finding a spot.

I had a one bedroom apartment (room 13) as I was travelling alone. The bed was a bit old and soft mattress but it was ok. An upgrade might be due soon though.

I didn't really use the kitchen but from memory it had everything you would need. The bathroom was big, clean and also had an internal washing machine and dryer with one complimentary packet of detergent. This came in quite handy after a couple of days at the beach.

Balcony overlooking the pool was good.

I didn't use the pool or spa as there were usually people in there and I preferred to be down at the beach but they looked decent enough.

Foxtel and air conditioning thrown in was a bonus. No free wifi but you could purchase it.

All in all, I found the hotel to be pretty good for the price and would stay there again. If you are after luxury and a modern hotel, you probably want something more upmarket though.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sincas3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arubasurf, Manager at Aruba Surf Resort, responded to this review, January 4, 2013
Hi sincas3,

Thanks for the great review.

I'm so glad you enjoyed your stay and found us to be such great value - especially during peak season.

Pleased you found the kitchen and laundry well equipped. Thanks for the feedback regarding the bed - I'll look into it and see what needs to be done.

The location really is handy to both the beach and Broadbeach, so I'm thrilled to hear you found it so as well.

Thanks again and kind regards,

Cath and the Aruba team.
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Additional Information about Aruba Surf Resort

Property: Aruba Surf Resort
Address: Arubra Surf 20-26 Anne Ave, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
#4 Spa Hotel in Broadbeach
#7 Romantic Hotel in Broadbeach
#7 Family Hotel in Broadbeach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Aruba Surf Resort 3.5*
Number of rooms: 29
Official Description (provided by the hotel):
Superbly located Broadbeach holiday apartments within metres of powder white beaches and close to every imaginable facility and entertainment venue Broadbeach has to offer. Just a 5 minute drive or bus ride to the centre of Surfers Paradise. Aruba Surf Resort offers fully self-contained apartments in a sun-drenched tropical garden setting within short walking distance to the Broadbeach Mall, Pacific Fair Shopping Centre, Jupiter's Casino, Dracula's and the Gold Coast Convention Centre and 100m to the patrolled beach. ... more   less 
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Also Known As:
Aruba Surf Hotel Broadbeach
Aruba Surf Resort Broadbeach, Gold Coast

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