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“Amazing views, handy location”
Review of Ocean Pacific

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Ocean Pacific
Certificate of Excellence
Reviewed August 4, 2013

I spent three nights at the Ocean Pacific with my Aunt, and overall we were very impressed!

We had a two-bedroom apartment on the 14th floor, and the view of the ocean was really beautiful. It was fun to sit on the balcony and watch the tiny surfers in the water far below.

This hotel is in a really good location, you can walk to the beach, to the restaurants, and to all the shops as well. For the price, the location and views are an absolute steal! We didn't meet the staff very often but they were friendly when we did, and though I didn't use the pool it looked nice.

I do have to make a couple of points about my bedroom. I had the lesser of the two bedrooms, and experienced a few problems. Firstly, I am not a tall person by any means (about 160cm) but my feet hung off the end of the single bed. Just about tolerable for me, but would definitely annoy a taller person.

The biggest issue, however, was discovered on the first night when I went to bed early and my aunt and her friend sat on the balcony. They didn't talk loudly, but my bedroom "door" was made up of moving slats of wood - completely lacking in soundproof - and I could hear every single word being said on the other side of the apartment as if they were in my room. I can imagine if this was used as a kids' room (as clearly intended), they would be kept awake by their parents talking or watching TV, even at a reasonable volume.

There was also only one tiny shampoo supplied for two girls in the bathroom, which had two doors meaning we had to come up with an impromptu system of knocks to let each other know it was occupied. And the towel rail was the other side of the bathroom from the shower. Tiny design flaws there.

But everything else about the apartment was so nice (comfortable lounge, great kitchen, location, and I have to mention that VIEW again!) that none of the above would put me off returning. I just hope the management will consider this feedback for the future, and I would like to know more about the bedroom options next time (though we did book last minute at a great price, so there were probably not many options to choose from!)

Room Tip: I'd suggest phoning them up to talk about bedroom options to suit you best. We obviously had a r...
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  • Stayed: July 2013, traveled with family
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1  Thank Louise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPacific_11, General Manager at Ocean Pacific, responded to this reviewResponded August 6, 2013

Firstly, we were delighted these guests chose to rate us four out of 5 on the key performance criteria and said "overall we were very impressed". All our units are individually owned and so are furnished according to individual tastes, yet to our high 4 1/2 star standard. Plantation Shutters are a common theme in warm climates because they can also be opened up to welcome in the light and certainly give a relaxed tropical feel. Bedding in master bedrooms are king beds and most often single kings in second bedrooms. It is certainly best when making a booking, to make sure any special requests are noted so that wherever possible we satisfy all guest expectations. In terms of our balconies, we have thick double glass doors with great soundproofing and most times guests would keep them closed. We especially ask guests who choose to smoke, to do so on balconies with the doors tightly closed. Documenting special requests is highly recommended at all times.
Sincerely
Geoff
General Manager

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705 - 711 of 864 reviews

Reviewed August 1, 2013

My Husband myself daughter and her friend stayed here for one week from the 17th July until the 24th July. We arrived early and was able to leave or luggage at the resort while we went over to Pacific Fair which is a stones throw away. The receptionist (unfortunately I did not get her name) was so friendly and welcoming just knew from that moment we were going to have a great stay. We got booked into our room which was a 2 bedroom apartment on the 16th floor the views were unbelievable all that came out of our mouths were OMG. We had spent 4 days previously in Melbourne and the place we stayed was not the best so this was like we had just got to paradise. The unit had everything we needed and the outdoor facilities were superb clean and tidy. My Parents were staying a few streets away they go for one month every year and when they came to visit they could not believe how beautiful the resort was. They are now looking into staying here for some of their regular stay. It is close to Draculas short walk to the beach and Oasis all I can say is it is just fantastic and will definately be staying here again and have told all our friends about Ocean Pacific. It was also very quiet and we all slept very well and were never woken by any noise. Thanks for a great stay.

Room Tip: Great view from 16th floor
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  • Stayed: July 2013, traveled with family
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1  Thank Michelles24092010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPacific_11, General Manager at Ocean Pacific, responded to this reviewResponded August 2, 2013

From the whole team at Ocean Pacific, thank you for your sincere and honest feedback. It is only through testimonials such as yours that intending guests whom visit our website get a true appreciation of what we strive to achieve. When we actually deliver on our promise and you take the time to acknowledge what a great stay you had, we know that we have made a real difference. The ultimate compliment of course is that you will recommend us to family and friends. We can't ask much more than that and the whole team thanks you for it. This underlines the true value of using Trip Advisor -it is a forum for unbiased and independent feedback which we truly value.
Sincerely
Geoff
General Manager

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Reviewed August 1, 2013

Went to the Gold Coast for the AFL Blues v Suns and booked 3 nights in a 2 bedroom apartment. We were on the 15th floor and enjoyed great views of the ocean & enjoyed our stay that much we decided to book a fourth night as well. Waking up to nice sunny mornings enjoying a bit of exercise firstly then casually having breakfast out on our balcony. Our daughter (& us) enjoyed the pool, spa, sauna etc, very clean & inviting. Think we will make the game an annual event & invite some friends along next year so look forward to staying again in approx 12 months. Overall very happy,Ocean Pacific is clean, quiet, friendly & walking distance to everything Broadbeach has to offer.
Cheers, Chris, Alison & Laura.

Room Tip: Book direct with the property to hopefully get a better deal.
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  • Stayed: July 2013, traveled with family
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Thank CLAApolloBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPacific_11, General Manager at Ocean Pacific, responded to this reviewResponded August 2, 2013

It was a real delight to welcome our AFL Carlton guests to our Resort. We very much enjoyed having you with us; it was just a pity Carlton walked away with a win over the Gold Coast Suns. We certainly had our hopes up after our great win over Collingwood. It certainly gives our whole team a real boost when we get a 'perfect score' on all the key performance criteria. We are proud of what we offer and consistently strive for. When we know we have hit the mark (pardon the AFL pun) and our guests return home relaxed and elated about their trip, we know we have succeeded and pumps us all up to maintain our very high standards we set for ourselves.
Sincerely
Geoff
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

We have stayed three times at the Ocean Pacific and each time we enjoyed great views,lovely facilities and very professional,friendly staff. Situated very conveniently for shopping,cafes and beach. Would recommend the complex to everyone and will definitely return.

  • Stayed: November 2012, traveled as a couple
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Thank Glynne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

My family [2 adults and 2 children, ages 6 and 8] spent 7 nights at the Ocean Pacific in July school holidays. We chose this place because of trip advisor reviews and price, and we had previously stayed at Peppers and Ultra, which are very close by. Generally the place was fine, and of a good standard, but our stay was spoilt by the cleanliness of the 2 bedroom unit. The units are fairly new, so everything works and they a well fitted out. Showers are good and water nice and hot. Beds a little hard. Our unit had obviously not been vacuumed after the previous occupants had left. I vacuumed on our second night and the vacuum head was covered in hair [not ours]. So I took the head to reception and showed the receptionist who organised a room clean the next day. All flat surfaces were coated it dust, which my wife cleaned on our arrival. We also found that the bedrooms were noisy. Outside traffic noise in the kids bedroom kept them awake and the apartment above us[room 111] continually moved furniture around, creating this annoying scraping noise. The intersection on which the apartments are located is quite busy. There is no free Wi-Fi. If you arrive on a weekend, after 1pm, reception is closed, and you have to phone to get in and obtain your keys. A bit messy, but we worked it out.
A big plus is the heated pool and BBQ area. My kids thought it was fantastic, being able to swim comfortably in winter. I would stay here again just for that reason. BBQ area was very clean and easy to use. Comparing this place with the other 2 we have stayed at, I would say it is comparable with Ultra, but Peppers is a bit more luxurious, at a much higher price.

Room Tip: Don't stay in our room, 101, as the people above make a lot of noise. They may be permanent resi...
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  • Stayed: July 2013, traveled with family
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1  Thank Huxtab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPacific_11, General Manager at Ocean Pacific, responded to this reviewResponded July 23, 2013

I personally went up to the apartment when this was reported to Reception in order to inspect document the concerns of the guests because our external cleaning contractors (who have been with us for 5 years) were training a new team. These matters were reported to our Housekeeping Supervisor and discussed with the whole team, especially the vacuuming which was a 'one off' occurrence. We were delighted that Trip Advisor Reviews and our No1 Ranking were the key influences of these guests in choosing our Resort in preference to the much more expensive Peppers & Ultra Luxury Resorts. We pride ourselves in being able to provide 'affordable luxury' and we thank the guests for their honest feedback and overall Ratings of 4.5 out of 5 on all the key performance measures.
Sincerely
Geoff

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Reviewed July 6, 2013

Recently had a weekend away at the Gold Coast and after much searching on tripadvisor and discarding many properties took a punt on Ocean Pacific which did not have many feedbacks but what was there was OK.
I cannot recommend this apartment complex highly enough. We had a wonderful apartment on the 8th floor which had a view of the ocean from a balcony no noise at night and the girls on reception were excellent and quite happy to help with recommendations, bookings and anything else that you needed.
Secure undercover parking was supplied and all in all for the very reasonable rate we paid could not have asked for more,
Apartments are 10 minutes walk from Pacific Fair Shopping Centre, less than 5 minutes walk to the beach and a varied group of restaurants are 5-15 minutes walk as well if you do not want to hire a car or are looking to stretch your legs.
We will certainly be staying here again when we get a chance to get away again and will be recommending it to others who are heading this way.

  • Stayed: June 2013, traveled as a couple
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Thank Denise P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPacific_11, General Manager at Ocean Pacific, responded to this reviewResponded July 10, 2013

Hello Denise P, reviews such as your highly recommending us and topping it off with a 'perfect score' on all the key performance measures is what makes our business such a rewarding and very proud experience. Management & staff are only human and when their hard work is acknowledged, it makes them want to strive harder. Also reviews such as yours mean that honest feedback is documented for future guests to read and know that if they stay with us, they are assured of a wonderful experience.
Sincerely
Geoff

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Reviewed June 19, 2013

Really enjoyed our 5 day stay at Ocean Pacific. The 1 Bedroom apartment was immaculate, very clean, modern, well maintained and well equipped, the bed was comfortable and the shower excellent - what more do you need. Oh yes a great location and fabulous view .... had both of those in abundance. Only a short walk to Pacific Fair, the casino, Draculas, and the Oasis. Will definitely stay again.

  • Stayed: June 2013, traveled as a couple
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Thank Pam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OceanPacific_11, General Manager at Ocean Pacific, responded to this reviewResponded June 23, 2013

Hello Pam, thank you for taking the time to write your review, but especially for the ringing endorsement of our Resort. There is nothing better for team spirit and motivation to know that our guests appreciate the lengths we go to to make sure we present our apartments in the best possible way each and every time. Our aim is to make you feel like this is home away from home.

Sincerely
Geoff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ocean Pacific

Address: 25 Surf Parade, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 51 Specialty Lodging in Broadbeach
Price Range: $110 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ocean Pacific 4.5*
Number of rooms: 71
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Also Known As:
Ocean Pacific Hotel Broadbeach
Ocean Pacific Broadbeach, Gold Coast

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