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“Great, as usual”

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Meriton Suites Broadbeach
Ranked #1 of 7 Hotels in Broadbeach
Certificate of Excellence
Reviewed February 16, 2013

As a regular guest of the Meriton hotel Group, Broadbeach would be my favourite location. Service and quality are always outstanding. Check-in is always welcoming and easy. Rooms are always clean and in good order which is becoming hard to find on the Gold coast. On my last visit a problem did arise with a air conditioner which was quickly taken care of with a upgrade and was moved to a much larger apartment. Always Happy to return and have no problem recommending them.

Room Tip: Pay the extra for a Ocean view, its worth it!
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  • Stayed: January 2013, traveled on business
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1  Thank Colegate85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach M, Manager at Meriton Suites Broadbeach, responded to this reviewResponded March 17, 2013

Dear Colegate85,
Thank you for being a loyal return guest and spreading the word about our wonderful property. It is really lovely to know that our consistent efforts to make each stay of yours a great one are successful. As you mentioned, sometimes things can go a little awry with air-conditioners, but we always strive for a solution that keeps you, our valued guest, happy and satisfied.
We pride ourselves on the spacious and well-appointed apartments that allow you to feel at home, whilst enjoying what Broadbeach and the greater Gold Coast has to offer. I agree that our Ocean View apartments really do offer a great view.
Thank you again for taking the time to provide a review and we look forward to welcoming you back in the future.

Kindest regards,

Meriton Management

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7,351 - 7,357 of 8,162 reviews

Reviewed February 16, 2013

Staff at check-in were efficient and friendly...
Great Location...
Parking was excellent value and plentiful...
We had a 23rd floor Ocean Facing Studio, it was spacious and the view was wonderful, the bed was clean and comfortable...
An impressive property and could be great...
The downside was that the studio had really not been cleaned properly from the previous guests, the tile floors were dirty, the black rug was stained badly the draperies on the ocean front did not work properly the rods were bent the blackout drape was hanging off the hooks, walls were very marked and everything looked well worn and dusty...
No light service on the second day, we were out until around 4pm and the room had not been serviced, I think it could of been done before 4pm?
We empty our own rubbish and make our own beds, with the washer and dryer I could at least wash the towels, yes in a hotel I like fresh towels daily...
The a/c above the bed had a terrible rattle, we did ask for it to be looked at and it was, but it still appeared quite noisey, the front desk were less than impressed when we asked for this to be done...we are polite, we do not demand, we do not yell...
Check-out...what a joke..RUDE comes to mind loudly, the young man needs a lot of training in customer service...Never Again Broadbeach...
We are happy to say we are regular guests at Meriton properties, we love Southport and look forward to our return next month...

  • Stayed: February 2013, traveled as a couple
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1  Thank allan_don
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach M, Manager at Meriton Suites Broadbeach, responded to this reviewResponded March 17, 2013

Dear allan_don,
Thank you for taking the time to review Meriton Serviced Apartments Broadbeach. We strive to make everyone’s experience at our property a fantastic one and I apologise that you found us lacking in some areas during your recent stay.
Your feedback is very important to us as we need to know when specific areas need maintenance and attention. As you mentioned, you regularly stay at Meriton Serviced Apartments in Southport, and we thank you for your continuing support of Meriton properties.
We would love the opportunity to correspond with you further about your concerns so that we here at Broadbeach can change your perception in a positive way and hopefully welcome you back in the future.
Please contact us directly at tripadvisor@meriton.net.au
Thank you for your time and we look forward to hearing from you soon.

Kind regards,

Meriton Management

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Reviewed February 14, 2013

Studio apartment perfectly appointed for a three-night stay. Convenient access to and from carpark, and reception staff happy to extend parking time on departure day. Superb kitchenette facilities (I entertained 2 friends to dinner one night), compact laundry, comfy bed, nice bathroom, fantastic pay-TV selection and other media. Convenient location - we walked to Casino for lunch and the show. Especially enjoyed early morning swims in quiet un-peopled pool followed by a nice warm spa. I'll be back next time in Broadbeach to catch up with Melbourne friends.

  • Stayed: February 2013, traveled solo
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2  Thank Moya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach M, Manager at Meriton Suites Broadbeach, responded to this reviewResponded March 17, 2013

Dear travelsmartiess,
Thank you for taking the time to post your feedback. It is great to know that you enjoyed your stay and that the facilities and services we pride ourselves on proved to be a perfect fit for what you wanted for your holiday.
I agree that the location is great in terms of being able to stroll to local restaurants, entertainment and the lovely beaches. And, as you found out, for those wanting to stay closer to home, the indoor and outdoor pool areas are a pleasant way to relax and cool off. I am happy to read you found the self-contained apartment well-equipped with cooking and laundry facilities. The apartments really are so much better than a hotel room.

We look forward to welcoming you back next time for another fantastic experience when you catch up with Southern friends and please also think of Meriton Serviced Apartments in Sydney and Brisbane should you need accommodation in those cities.

Have a great day.

Kindest regards,

Meriton Management

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Reviewed February 14, 2013

We had to move rooms as the first room had not been cleaned properly & the shower had mold through it. We moved rooms and there was all urine on the toilet seat - I was almost sick. The place is old & dated. The hygiene of the place is terrible. When we asked to move rooms the staff did not even apologize. We asked to cancel the booking (so we could look to stay somewhere else) & they advised they would charge us as they need 24hrs notice. This place is terrible & the only good thing about it is the location.

  • Stayed: February 2013
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5  Thank TanS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach M, Manager at Meriton Suites Broadbeach, responded to this reviewResponded February 19, 2013

Dear TanS1,

Thank you for taking the time out to review your recent stay with us. We embrace all types of feedback; moreover, we love the opportunity to redeem ourselves amongst certain guests who come away from their stay with us with an underwhelming and unsatisfactory perception of our hotel. We hold very high standards for quality of product and the services which we aim to provide each and every guest. Therfore, it is very disappointing to read that you didn't experience what so many others whom have reviewed our hotel so positively on this forum.

We would love you to contact us directly so we can begin the process of changing your perception; tripadvisor@meriton.net.au

We thank you for your time and hope to hear from you very soon.

Kindest Regards,

Meriton Management.

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Reviewed February 14, 2013

This is a great place to stay and I have many times before. I had always booked a one bedroom apartment but decided to try the studio (always ocean side). Obviously it is smaller but adequate just the same. The apartment had a wraparound balcony which was great. Meriton always has a very high level of cleanliness and attention to detail. Staff are always friendly and helpful. If you have any problem they fix it pronto. Situated not far from beach and a short walk to shops it is ideal.

The only downside this trip was that I was charged for something I didn't use. On returning home found a charge for two bottles of water was taken from my account. Now I understand that errors can be made and the housekeeping staff had not put the water in the apartment and therefore on leaving the staff thought I had consumed the water. I thought that communication would have been a better way to deal with this. When the hotel was to charge my account, it would have been appreciated if they had sent an email advising of this. I could have responded and explained the situation. Instead of that I had to chase them to find out what the charge was for. An apology was received and my money deposited in the bank account. This small hiccup will not stop me from going back, it is a great place (but I will check the water next time, lol.)

Room Tip: Studios have great balconies. They still have cooking and washing facilities like the bigger apartm...
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  • Stayed: December 2012, traveled as a couple
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1  Thank Cooyal222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach M, Manager at Meriton Suites Broadbeach, responded to this reviewResponded February 20, 2013

Dear Cooyal222,

Thank you for being such a great return guest who also takes the time to go on-line to tell the general public about all the great attributes our property has. We are so pleased to hear you tried out the Studio ocean-view and were satisfied with not only the views, but the spacious feel and the massive balconies.

Each and every apartment we have at our property has the capacity for anyone to live in, as they are all fully self-contained. Therefore, giving you so many options with either eating in at any time or doing you own laundry which are all very convenient options to have on any holiday.

I would like to assure you that your next stay we will strive to live up to these great expectations to ensure you keep coming back to stay with every time you are in the area.

We look forward to the next time, until then.

Meriton Management.

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Reviewed February 13, 2013 via mobile

The apartment was large, clean and comfortable. The rooms were well furnished and had everything you need. Short walk to shops, cafes and the beach. At busy times we had to wait a while for the lift but would happily return again.

  • Stayed: February 2013
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1  Thank Tobypenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach M, Manager at Meriton Suites Broadbeach, responded to this reviewResponded February 20, 2013

Dear Tobypenny,

Thank you so much for your positively direct and descriptive stay with us. We absolutely love to hear it when guests can depart with the feeling like they thoroughly enjoyed their time with us and moreover, they would love to come back and stay with us again.

You mentioned our clean, well-furnished apartments that are all self-contained. This enables you to cook your own food and do your own laundry during your holiday saving you money on eating out and paying extra for luggage on short stays to the Gold Coast.

We hope to see you again for another very enjoyable holiday very soon.

Kindest Regards,

Meriton Broadbeach

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Reviewed February 13, 2013

Apartments are clean and had everything we needed. Very close to shops, plenty of food options both take in and eat out. Plenty of bus stops within a couple of min walk making it easy to get everywhere. Wonderful view from the ocean view apartments. Great pool and gym.

  • Stayed: February 2013
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1  Thank Beck129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach M, Manager at Meriton Suites Broadbeach, responded to this reviewResponded February 20, 2013

Dear Beck129,

It is so nice to hear you enjoyed your recent stay with us. We love hearing all types of feedback, but it always especially great to hear about how the staff and facilities here at Meriton Broadbeach help made you holiday such a happy and enjoyable one.

We have recently upgraded our gym equipment with some quality exercise equipment which will prompt the keenest of fitness freaks into some holiday action. The pools, spas and sauna are always very popular amongst our guests throughout their stays, as they are just such awesome fun for the whole family.

Being so close to the beach, the shops and all of the fantastic restaurants around Broadbeach adds to the many great intrinsic attributes of our property.

We look forward to your next stay with us where you can hopefully go away with a similar, if not, an even greater perception of our hotel.

Best Regards,

Meriton Broadbeach.

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Additional Information about Meriton Suites Broadbeach

Address: 2669 Gold Coast Highway, Broadbeach, Gold Coast, Queensland 4218, Australia
Location: Australia > Queensland > Gold Coast > Broadbeach
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Broadbeach
#1 Romantic Hotel in Broadbeach
#1 Family Hotel in Broadbeach
Price Range: $124 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Meriton Suites Broadbeach 4.5*
Number of rooms: 405
Official Description (provided by the hotel):
Meet the exceptional Guest Services team as they welcome you to the perfect seaside escape 24 hours a day, right here at Meriton Suites Broadbeach. Towering over the Gold Coast at an impressive 32 levels tall, guests will be mesmerised by the sparkling ocean blue water. Breathe in the fresh sea breeze right from the comfort of your very own Ocean Suite, or experience the serenity of the scenic hinterlands in our Modern Suites, both of which are equipped with balconies. Space and comfort is a necessity when travelling with a large group of friends or family and all 405 of our suites provide just that. Designed to deliver maximum comfort, our suites are up to three times larger and promise better value than the typical hotel room, featuring open plan living spaces and the necessary facilities, including an internal laundry. Experience our resort style indoor and outdoor lap pool, spa, sauna and a well-equipped gymnasium, or host your own Aussie style BBQ at our outdoor BBQ area. ... more   less 
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Also Known As:
Meriton Serviced Apartments - Broadbeach Hotel Broadbeach
Meriton Suites Broadbeach Gold Coast

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