If you are looking for a great weekend away do not stay at Sierra Grand. Three couples stayed in a 3 bedroom apartment for valentine's day. Two kings and a queen, WRONG. One king, one queen and two singles. Things happen, no worries, we went down to reception to see if we could figure it out and were told that they can't change anything in the rooms and that two singles zip to a king, alright then, can they do that? Took a lot of asking and then they finally had someone come up and make the beds as they should have been before we checked in. A VERY UNCOMFORTABLE sleep awaited us for the two nights as of course when you put two beds together the middle isn't flat, but the staff said they couldn't offer us anything else so we just left it.
So a relaxed weekend away turned into a very uncomfortable one, if it was just the beds I wouldn't complain BUT there were no blankets as well the sheets were stained, our fridge didn't work properly so nothing stayed cold (hence we didn't trust any of the food that we had left in there), the microwave didn't heat properly either, the oven didn't work and the dishwasher cracked two glasses. On top of this the dryer also didn't function well and the bathrooms weren't clean and the shower pressure was non-existent.
The services in the hotel such as the pool, spa, sauna and gym look like they are taken much better care of then the rooms. Our level also has a very distinct "pot" smell. We were offered to move rooms (if they had one available), there was on a lower level except we had paid for the our level and would therefore be out of pocket and the "two singles = a king" would also still have applied in the new room. Overall the advertisement for their rooms is incorrect and the amount we paid was way too expensive for the quality we received.
- Official Description (provided by the hotel):
- Located just 250m from the beach, Mantra Sierra Grand offers modern and stylish One, Two and Three Bedroom Apartments all within walking distance of sidewalk cafes, superb restaurants, boutiques and specialty shops as well as Jupiter's Casino, Gold Coast Convention Centre and Pacific Fair. The resort offers one, two and three bedroom self-contained apartments all featuring contemporary furnishings, air conditioning, wireless internet access, full kitchen and laundry facilities. All boast wide balconies. Start the day with a sauna or spa. Swim some laps. Enjoy an al fresco breakfast. Relax in the in-house theatre. Arrange a few sets of tennis. Plan a poolside barbecue with your neighbours. Visit the patrolled surf beach waiting just a few minutes walk from your door or stroll to the sidewalk cafes and boutique shops of nearby Broadbeach. Later, dine out at one of the fine local restaurants, and try your luck at the Casino. The property offers a variety of facilities and services available to all guests including heated pools and spas, sauna, steam room, tennis court, fully equipped gym and in-house theatre. With a variety of accommodation options, numerous dining options, sun drenched beaches, boutique shopping and vibrant nightlife the resort is the perfect place for your next getaway. ... more less
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- Also Known As:
- Mantra Sierra Grand Broadbeach, Gold Coast