In the past we have stayed a number of times with the various hotels in his group, in Malbun and in Brand. We have always enjoyed the exceptional friendliness and competency of the staff. This was however our 1st stay in Hotel Lagant, and sadly, our experience was not of the same standard. Overall I found the staff less engaged and approachable than in the sister hotels – especially at the reception desk. Example: We have pre-booked on hotel invitation, ski passes and ski classes through the hotel. On arrival, none of this has been issued, our documents were lost and we had to fill in the forms again and had to check at the front desk 3 times, to the annoyance of the staff, over the course of 2 days before the passes were correctly issued. Also on arrival, the staff member who helped us was not able to give us all the relevant information, made us wait much longer for our room than initially indicated without communicating the
extended delays to us. Room was however very comfortable and clean and meals were varied and of good standard. Hotel is well situated near the ski - lifts.
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