We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,594)
Filter reviews
2,594 results
Traveler rating
825
944
537
189
99
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
825
944
537
189
99
Show reviews that mention
All reviews panorama restaurant premium room a la carte panorama room buffet dinner mount cook new zealand aoraki wing wakefield wing the main hotel top floor sir edmund hillary hotel room fine dining amazing views gift shop stargazing tour
Selected filters
Filter
Updating list...
17 - 22 of 2,594 reviews
Reviewed January 20, 2020

What this hotels gains in location and spectacular views it lacks in hospitality. Long queues to check in to find our room would not be ready until 5pm. Rooms were bland and unremarkable. Breakfast - quite frankly when you have paid 600 dollars per night paying for any breakfast is going to sting let alone one that consisted of dried up scrambled egg and half filled plates of bulk supply food.
The cafe looked like something out of a service station in the 80’s serving pre wrapped unexciting and allergy unfriendly food.
This hotel needs to inject some care and warmth into its offering, I feel quite ripped off and have left with a bad taste in my mouth.
Mount Cook is stunning and we wish we had stayed in Twizel where we had outstanding accommodation for far less.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank annonymous134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hermitage H, Guest Relations Manager at The Hermitage Hotel, responded to this reviewResponded January 21, 2020

Thank you for your feedback annonymous134.
We are sorry to hear that you did not enjoy your time at the hotel and we did not have a chance to discuss any of this with you whilst you were still at the property. Your feedback is very important and we will be using this to ensure our efforts across the board, especially at the Alpine Restaurant, are more timely & consistent, including the speed of which we replenish the many dishes at the buffet.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

My room was just like any other hotel room except that I was told that the view ,if the cloud lifted, would be spectacular. It didn't lift.
A guide is needed to direct guests around as it is ,of necessity, on different levels since it is built on a hillside.The restaurant is on two levels which can be a bit awkward if you are balancing food and want to hold on to a rail to go down the two steps.Staff were helpful and pleasant.
Overall it was a bit pricey.

Room tip: Don't worry ,all rooms face Mt Cook
Date of stay: October 2019
    • Location
    • Rooms
    • Service
Thank failf0rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hermitage H, Guest Relations Manager at The Hermitage Hotel, responded to this reviewResponded January 20, 2020

Thank you for your feedback fail0rd.
We appreciate that the hotel can be a little hard to navigate for some and even though we have signage and detailed maps at reception this is something we will continue to improve.
It's a shame you never got to experience the fantastic view from your room, we would love to control the weather for our guests but unfortunately being at such a high altitude the cloud is a common feature in the village.
Since we originally opened in 1884 the hotel has undergone a number of rebuilds and renovations, most recently the Alpine Restaurant was extended to accommodate the volume of guests enjoying the all you can eat buffet, so even though you get the best seats in the house, it can be tricky for some maneuvering down the steps with plates.
Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020

The Hermitage is perfectly located to explore and hike Mt. Cook. All the rooms face the mountain (they couldn't do anything about the clouds and rain) and the free parking is very convenient. Our only disappointment was that our double room contained double beds and not queen or king size beds. It is definitely a tourist hotel so be prepared for crowds and large groups. The buffet dinner is expensive - NZ$70 pp - but really delicious. Many choices of seafood for appetizers and meats galore (including lamb chops) for the meal. Tons of desert choices as well. If you want to have a one night splurge on you New Zealand trip this is a great choice.

Date of stay: November 2019
    • Value
    • Location
    • Service
Thank RickyD23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hermitage H, Guest Relations Manager at The Hermitage Hotel, responded to this reviewResponded January 19, 2020

Thank you RickyD23 for your review.
We are happy you enjoyed your stay and we wish we could control the weather for you, unfortunately you can experience 4 seasons in one day at such high altitude.
Apologies you didn't find the room configuration to your liking, our Standard Mt Cook View rooms offer a 'split king' and all other room types are minimum 2 Queen beds, I would suggest reconfirming with our reservations team should you require a particular size or alternatively speak to our front desk team on arrival and they are happy to accommodate where possible.
I will pass your feedback onto the team regarding the Alpine Restaurant as they work hard on our menus to source the best local ingredients for our guests to enjoy and this can be quite challenging in such a remote location so all feedback is welcomed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020 via mobile

This place is huge and over run with tourists. The woman who checked us in gave us the worst possible instructions on how to reach our room and we ended up walking in circles for no reason.

That said, the bar staff was the highlight of our stay. When we were discussing the exorbitant $70 pp buffet price a bartender came up to us to offer tapas from the bar menu or an option down the hill. He really went out of his way to help us.

Similarly, another bar staff member gave us some trail suggestions that wouldn't be mobbed by tourists. We had a beautiful hike and only saw 6 other people.

Seems as though this place is really interested in large tour groups who will just check the usual boxes. Seek out the bartenders for a much better experience.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank AdventureSeeking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hermitage H, Guest Relations Manager at The Hermitage Hotel, responded to this reviewResponded January 19, 2020

Thank you for your response AdventureSeeking, We are very happy our experienced team were able to assist in giving you extra options for dining and trails as although a very remote location there are plenty of options to suit everyone's taste and budget.
Aoraki/ Mt Cook is a very popular New Zealand destination, named as a "Must Do" this is mainly due to the abundance of history in and around the hotel, Sir Edmund Hillary, NZ's highest peak and the longest glacial lake to name a few.
November to March is high season in New Zealand with lots of overseas tourists taking the opportunity to visit these beautiful locations, we would recommend coming April- June should you want a different experience & to avoid the crowds.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Spectacular setting with a wonderful view of Mount Cook from our bedroom. Room was perfectly adequate but pricey. Generally the hotel is overpriced for what you get. It is swarming with tour groups. The service in the restaurant was average and the Panorama dining room was closed when we visited. Like some other businesses in New Zealand they add 2% if paying by credit card which, for a top-priced hotel, I just find very irritating. Further, they had an ATM in the reception that clearly stated a charge of $2.50 for cash withdrawals, so I judged it would be cheaper for me to withdraw and pay by cash rather than card. The receipt also showed a $2.50 transaction charge, but my bank statement showed they'd charged $10. The hotel has ignored my complaint about this.

Room tip: You have to get a mountain view. Otherwise it's pointless staying.
Date of stay: December 2019
    • Rooms
    • Cleanliness
    • Service
Thank Smarty523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonW5334, General Manager at The Hermitage Hotel, responded to this reviewResponded January 16, 2020

Thank you for your review. I am pleased that you enjoyed your room and the excellent view.

I wanted to respond to you in relation to the ATM charges. The ATM in our foyer is provided by a third party who do charge $2.50 per transaction, irrespective of the amount of cash withdrawn.

I can verify that the Hermitage Hotel does not add any charges to ATM withdrawals

I will contact the third party provider of the ATM and come back to you directly

Regards




Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews