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“Ghastly experience”

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Pie de la Sierra Hotel
Ranked #8 of 12 Hotels in Uruapan
Toowoomba, Australia
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Ghastly experience”
Reviewed May 8, 2010

Every hotel has its good and bad days, but when a hotel is motivated purely by income and management turns a blind eye to an unforgivable situation, then they incur my wrath
,
I stayed at this place this week for two nights - May 5th and 6th.

On day two, a bus load of around 60 students checked into the hotel and by noon that day, the parties in the rooms had started. This went on all afternoon, with groups of students moving from various rooms to rooms, and occupying the outside balcony patios that looked out on to the gardens and the pool area. Communication between these rooms was screamed across the garden areas from patio to patio.

Reinforcements arrived in the afternoon, many of whom carried ice boxes of additional alcoholic drinks and the noise got louder and louder. Not only that, but there were a number of students blatantly smoking dope outside the rooms.

By late afternoon, it was if this group had taken over the hotel. A complaint to the front desk was ignored, and in fact the noise then got progressively louder, all accompanied by doors slamming and communication across the garden areas from balconies.

When it seems that the situation could not get worse, a band then started up at 10:00pm in the function area and the students then moved to the dance, but making sure that groups meandered back and forth between the dance and their rooms.
The loud music continued until 1:45 am and when the dance finished, a large group of drunks then moved to the pool area where they continued to make fools of themselves until 3:30 am.

When the pool group broke up, they moved to individual rooms where the noise and the sound of breaking bottles continued until well after 4:00am.

One would hope that this may have been the end of it, but - NO! It appeared that several of the students had passed out in the wrong rooms, so around 6:00am, these lost souls found their ways to their correct rooms where they started to pound on the doors, screaming out names and asking to be let in. But, of course, the occupants were dead to the world so the futile door thumping continued.

With no sleep at all, and as early as possible, I had my bags packed, checked out and called a cab. While waiting, I was appalled to see that two adults approached the reception area and were obviously the two adults (teachers) who had accompanied all the students.

Nothing whatsoever was done to curtail the noise and the objectionable behavior of the students - neither by the hotel staff nor by the two adults one assumed were in charge. Security in the hotel was non-existent. The hotel's attitude was irresponsible, inconsiderate, and appallingly dumb!

To add insult to injury, I found out on check out that my room had not in fact been prepaid against my credit card, but that my credit card details were required only to confirm my booking. I could have left on the previous day.

Would I recommend this place? You must be joking!

PeterCee

  • Stayed May 2010, traveled solo
    • Sleep Quality
Helpful?
10 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 1, 2008

We booked this room after reading the first review. We were looking for something outside of the city where we could enjoy the quiet and the great views. This was an excellent option.

The main rooms cost about $75 for a couple at the time of our stay, which was probably reasonable. However, we chose the more economical rooms for $31 a night located the side of the property because we weren't spending much time at the hotel itself and just needed a place to crash. These were quite adequate. They were motel style - very basic but clean. In the morning, you do have to get up early to get the hot water though!

We ate at the restaurant a couple of times and found it adequate but not special. The grounds of the facility and the scenery are exceptional.

  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank TeriColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 16, 2008

We are a family of five. Both the children and adults loved this hotel.

We were a little concerned booking this hotel because its location sounded isolated. It turned out to be a very convenient location. It is easy to find because it is on Uruapan's main east west road, just outside of town toward Paricutin. And, it is perhaps a 5 minute drive to the national park.

The grounds are expansive and beautiful with a nice view of Uruapan. Our room was spacious, pleasant and reasonably priced. Dinner and breakfast were very good including a selection of delicious local specialties. The reception was a little slow and confused but friendly.

The staff was friendly. Most staff speak some English; but, knowing some Spanish is helpful.

  • Liked — the location, the grounds, the food
  • Stayed September 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Matt_ATX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pie de la Sierra Hotel

Property: Pie de la Sierra Hotel
Address: Uruapan-Carapan, Uruapan 60010, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Michoacan > Uruapan
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #8 of 12 Hotels in Uruapan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pie de la Sierra Hotel 3*
Number of rooms: 213
Reservation Options:
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Also Known As:
Pie De La Sierra Hotel Uruapan, Mexico - Michoacan

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