For Kids & older babies (ours are 3, 2 and 3 months) the play area and staff is great and the swimming pool/ pirate’s water park is also a high light.
Although for one full day the small heated Jacuzzi/swimming pool was cold and also the bubbles never worked
Even though they start with the baby care at 4 months, the Play area staff was very kind to look after our 3-month-old daughter, who was sleeping, while we had dinner. And said if they don't have many kids we are welcome to leave her with them.
Food is ok, good if you don't want to put on weight; you are not tempted to over eat. For the Kids the lunch buffet was quite poor in veggies and the ones they had and I tasted where not very good. Not the food I want to give my kids for a week.
Dining area was ok, but not top, you didn't feel you were in a really nice restaurant. Seats at the restaurant were not clean The table had a card with our name on it, indicating that it was our family table for the hole stay. The card got some tomato sauce stains on the first dinner and it was never replaced; please... what restaurant keeps filthy cards for 4 days on the table? No drawing books or pens, just on request.
Many of the dishes available at the buffet were old and heavily used; porcelain was not even white anymore.
You get the activities leaflet only day by day in the morning at breakfast, you cannot plan like that, so maybe there was a bike tour at 10 that you would have liked to attend but it’s 9:30 and your Kids are still having breakfast.
A very poor choice of newspapers and magazines at the lounge and it is not really inviting to stay there, since you have to get your drinks one floor up or you get them at the bar and pay. Ridiculous that you have to pay 2 euros for an espresso when you pay already 300 euros per night, and meals and non alcoholic beverages are included.
Glad we only stayed 3 nights and not the whole week they always requested on previous times we tried to book there. I was ready to leave the first day. I was expecting something much better for the price and since it is part of the leading family hotels. We had already several very good experience at the Kinderhotel Alpenrosein Lermoos and we were expecting no less.
Rooms: ok, if it is a 3 Star hotel, but this is supposed to be 4 Stars, no body lotions or conditioner, cotton pads, etc.. make sure not to forget them at home because they will offer you a 200ml lotion for 20 EUR. But don’t forget baby swim diapers, because that they don’t sell.
No baby appliances in the room (toilet seat, changing table, dipper bags, etc..) I actually found the changing mattress in the cradle with no cover. Not very welcoming. So I put it on the only available table in the room and covered with a towel.. why do I have to do that if I'm paying for a nice leading Kinder-hotel. Also we had to ask for the bathrobes for the Kids, they should be in the room already.
In the Bathroom hooks for everything are missing. You go to the swimming pool but no place to hang swimwear and towels. Plastic glasses in the room, c’m on 4 stars?
On the corridor, left-overs from the room service stayed there for more than 12 hours. And our son every time we passed by was trying to put his fingers into it. Kids do that. That’s why you don’t leave things laying around, specially food.
No changing tables in all the hotel bathrooms, so you have to go to your room to change your kids. On the second day I notices that the Kids toilet in the Play area had not been cleaned from the day before.... throughout the day they did clean it. Having small children that go by them selves to the toilet and sometimes not that well...those bathrooms should be cleaned several times a day.
My husband was very disappointed with the fitness center. Beautiful room with lots of space but almost no machines. Just cycling and running and a ping pong table.
We left after breakfast, since in the brochure it says..our hospitality ends with the breakfast.... not very convenient if you have small children and want to drive on their nap time. But friends of us asked if they could stay over lunch and they said yes. So don't be afraid to ask.
On our departure my husband paid the bill and there was no asking if everything was ok, nice to have you...would be nice to see you again.... I guess they don't need you as a guest.
If you just look at the website, prices and brochure.... you get another impression. Unfortunately you are expecting the best.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Hotel Loewe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotels Loewe & Baer Hotel Serfaus
- Hotels Loewe And Baer
- Hotel Loewe Baer