We stayed in this hotel for a skiing vacation in the high season. It turned out a rather disappoining experience.
As a young couple we were already rather misplaced in this hotel. Most of the other guests, at least during our stay, were older people or families who were travelling with all generations attached. However, what bothered me most is that we seemed not to have been only ones who thought us misplaced, since I rarely received so many awkward behaviour and open stares from other people, e.g., when we entered the restaurant or dared sticking our noses outside the hotel room. This is, of course, not the hotel's fault but it nevertheless made us feel very uncomfortable.
Furthermore, I cannot say that the staff made it any easier for us to make us feel more welcome. By most of the staff, we were quite simly ignored and received a bare minimum of service, i.e. during the evening dinner sessions many of which we did not attend although dinner was included in our rate. The owner was the only one who tried to make small talk. However, even these attempts were rather awkward, especially since he actually always adressed me and never said one word (!) to my husband. He seemed to have difficulties handling criticism, too: One day in the restaurant we witnessed that a guest who seemed to have complained about the quality of the food got yelled at by him (!!!).
It may be considered a mere anecdote to add that we actually also witnessed a rather nasty conversation between the adult members of the familiy who runs the hotel when we happend to pass through the lobby, but this incident also adds to the impression of a - well, weird - atmosphere over-hanging our stay.
Coming to the more basic criteria of our hotel experience, I have little reason to dish out higher ratings, either:
We had booked a junior suite which was just alright, but was far from over-whelming. The furniture semmed a little run down, and the bathroom was quite simply a sad affair. Toiletries, as far as provided, were of low quality and so I stuck to my own things. The room service was not particularly diligent, e.g. a light bulb broke during our stay and never got exchanged until we left.
The restaurant was a sheer disaster. The food was quite simlpy terrible and I just do not wish to remember it. Left-overs of the dinner kept appearing on the breakfast buffet which was particulary unappetizing. As already mentioned, we actually skipped a number of dinners in the hotel and ate out or contented ourselves with a snack in the room. Furthermore, the service in the restaurant was incapable without comparison, forgetting orders, forgetting to serve you parts of your menu, obviously overextended with even the simplest tasks, and as we did not wish to order a bottle of wine with every dinner, we actually got bugged by a young girl (seemingly a member of the owner's family) insisting to take our wine order. So no mystery here that we got talked about in the family circles, too!
The only high point of the hotel is the surprisingly large and modern pool area, but we did not use it very often.
Ultimately, nothing justifies the price we ended up paying for our stay.
In a way, this hotel is outstanding since it gave me a rather unforgettable holiday experience, but unfortunately not in the good sense. I will certainly never book this hotel again and cannot recommend it to anyone.
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- Also Known As:
- Hotel Laerchenhof Austria/Ramsau Am Dachstein