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Reviewed March 12, 2019

We made 4 stops on the transfer to the hotel and each place was disappointing, so made for a very nervous trip on the transfer to the hotel.
But then we got to Elba Carlota.
Our smiles instantly grew :)

When we got inside we continued to be pleased.
The hotel is immaculate and the rooms cleaned to a very good standard.
The pools were lovely. Although one a little antarctic lol.
I normally have family holidays in Mexico where the service is very high but this being a girls holiday i wasn't expecting as much but was pleasantly surprised.
The service was wonderful. Both restaurant and bar staff were energetic and full of smiles.

One of my worries were the food and AI wines, so delighted to say that they were very acceptable. A few more cocktails on the list would not go amiss!!

Location was beautiful. Right on the beach.
Hotel grounds were beautiful. Wish i had your gardening staff!!

The weather is verrrrry windy so be prepared for that, but certainly helps when it gets really hot.

There were a few things that we were far from impressed with.

We did not get pool towels for 2 days. And this was not even peak season. Would genuinely worry how they would cope peak season.

The staff at the hotel were lovely, except the receptionists!! This really surprises me. They are the first person you meet when you arrive so surely one of the most important. They are in need of customer relation training!!!
For example... we were told by other guests you get vouchers for the Italian restaurant. I went to reception to enquire. She checked my booking and laughed as she said 'you booked through Expedia so you don't get that'..Wow!!

Only one restaurant at the hotel too which i found a little surprising.

Our room was small with a massive tree outside the window, presumably placed to cover the road, which made the room very dark.

Despite these points i would not hesitate in recommending this hotel.
The positives far outweigh the negatives.

All in all a lovely hotel and a lovely break.

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
2  Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded March 18, 2019

Dear Claire S,

Thank you very much for you comments and score.

We really appreciate that you share your experience among this detailed feedback with other users of TripAdvisor.

Making sure we have reached your expectations with our job motivate us to carry on working in the same goal.

We will also take note of all issues mentioned in order to improve our service.

We are looking forward to seeing you soon once again.


With my best greetings and regards,


Miguel Ángel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2019 via mobile

I have just come back from a week here, and travelled with my partner and 2 year old son. We have had an amazing week!
Reception staff were very knowledgable and very helpful especially 1 girl but didn't get her name she was very friendly!
Room was a decent size and cleaned with fresh towels every day.
The food in the restaurant was good, I often found there was more choice at lunch than on an evening. But still the food was a good standard and even had a microwave to warm it up.
Pool area was fab, separate area with kids pool for families, pool bar was good although I could imagine in summer it would get busy.
Entertainment for the kids was repetitive not sure if it was because it was winter but a 30 minute mini disco on an evening was all we got. The entertainment staff were all very friendly though!
All in all a great week away weather was not bad either. We would defo return to the Elba carlota.
Location is good aswell!

Date of stay: March 2019
Trip type: Traveled with family
1  Thank BabeHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded March 18, 2019

Dear BabeHelen

Thank you very much for all your comments and score.

We are happy to read you had a nice stay among us and you really enjoyed our facilities and service.

Thanks for the recognition of a well done job from our staff, especially mentions about the Animation and restaurant team. It motivates us to carry on working in the same line and goal.


We are lookig forward to having you again soon.


Receive our best regards,

Miguel Angel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2019

Great hotel with friendly staff. Fantastic location and really clean. Our room was of a good size with a powerful shower. The balcony was of an adequate size. Pool bar was run by the most helpful of staff. The a la carte evening was not the best. Seemingly a new chief and a tad slow. We are going back in June but we may give the a la carte evening a miss. Or we may give it a second chance. Hope this helps. Cheers

Room tip: Can you leave chocolates on my bed every day please.😎
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
2  Thank nicholas k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded March 18, 2019

Dear nickkelly12,

Thank you very much for your comments and score.

We are pleased to know that you have enjoyed our location, our staff and all in all our hotel facilities.

It is a pleasure to read you are satisfied with your stay among us and that we have reached your expectations with our job and service. Thank you for recommending us.

We are looking forward to having you once again soon.


Best regards,

Miguel Ángel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2019 via mobile

I have just read some of the reviews about this hotel and would say what a load of rubbish. The hotel is great, the staff amazing, the rooms gorgeous, the food is what you would expect from an all inclusive but there is something to eat. Some people want everything for nothing. it’s so lovely give it a try

Date of stay: March 2019
Trip type: Traveled as a couple
3  Thank tarrantinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded March 10, 2019

Dear tarrantinos,

Thank you very much for all your comments and score.

It is a pleasure to know you have enjoyed our hotel facilities, the food and, above all, our staff.

We are always proud of reading opinions like yours which help us at the same time to carry on working with the same goal of making the most enjoyable stay to all our guests.


We are looking forward to seeing you again soon.
.

With my best greetings and regards,


Miguel Ángel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2019 via mobile

Very poor customer service, arrived on Sunday, 4 star hotel and no porters to help with luggage. reception staff were rude and not helpful at all, no information re restaurant times or location, and a 10€ deposit on pool towel.

Got to our rooms which spacious but tired, air con didn’t work, I had no towels for the whole 15hrs we were in the building - I had to use the pool towel!

Food was mass produced tasteless- yuk

Jet2 our tour operators were fabulous - very efficient in moving us to another hotel.

Date of stay: March 2019
Trip type: Traveled with family
1  Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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