- Free parking
Perfect hotel,excellent staff,food amazing,swimming pool clean ,lots of entertainments,hotel close to the beach.The service all the time did perfect work,,food was every day diffrent.Very good location,close to the shopping center and resteurants.Definetly recommending this hotel to everyone!!!
Thank you very much for your score and your opinion about the hotel.
It is a proud to read opinions like your as a result of a well done job from us. This motivate us to caarry on working in the same line.
We are glad to know you would recommend us.
With our best greetings and regards,
Miguel Ángel Sánchez
First the good bits.
And that's about it.
Advertises an adult pool but was full of kids and baby's in nappys.
No view from lots of balconys because of trees. Trees so close you could touch. Took two days to repair door lock. No hot water one evening and No tv on another but that didn't matter because only one English channel. Place infested with flys and food left uncovered in snack bar. The flys loved the food. Food in buffet was bland at best. Slow on replenishing the food stations. Animation team was average except for the saxophone player. The quality of the alcohol was poor. Sorry but I can't really find anything good to say about this hotel apart from the staff and pools. The furniture was really tired and dirty in the bars. People was sat on the cushions during day full of sun cream then you are expected to sit on the same cushions at night dressed in your finest. There is not much outside seating area where you can sit in the evenings except on the sunbed. This is not a 4 star hotel. It is 3 at the very best. They don't tell you when booking that is is very noisy due to being directly under the flight path. The evening bars are a joke as they don't have enough staff to serve drinks. The que can go on and on. It's a disgrace. The staff try hard but there is not enough of them. How people rate this hotel highly is beyond believe. The place is dire. It is time for a full refurb and more staff and get rid of the thousands of flys.
Just arrived home after 10 wonderful days at this fantastic hotel.It was our 2nd time there.On arrival we had a problem with our room which was dealt with straight away by Andy on reception.it was greatly appreciated and we were very grateful.Reception staff,bar and restaurant staff and pool bar staff extremely friendly (Jonathan especially).The animation team work extremely hard and obviously enjoy their job.They don't pester you if you don't want to join in either. Enjoyed lying by the warm pool which felt like a bath when you got in.Food was good,always something to eat.The weather was nice and hot too.Would definitely recommend The Elba Carlota and will definitely return in the future.
Dear sharon k,
Thank you very much for all your comments and score.
We are always proud of reading opinions like yours which help us at the same time to carry on working with the same goal of making the most enjoyable stay to all our guests.
Looking forward to seeing you soon among us once again, receive meanwhile our best regards.
Miguel Angel Sánchez
We visited elba carlota for one week this September 18. Myself my husband and my 5 year old son. Having had a very bad holiday in a different country last year we was very anxious to go anywhere abroad but actually this hotel was lovely. It was very clean and tidy. The pools were lovely. The restaurant was clean and the food was nice too. All the staff were very friendly helpful and efficient. But the best thing about this hotel is it's animation team. They were by far the best one we have ever encountered. They were always around chatting dancing or handing out chocolates. The activities were going on all the time. The kids club was fabulous my son loved it. The team also asked permission to use our son in there lion king performance which he was so happy about. They absolutely make this hotel.
Not so good things were that we wasn't allowed to check in until 3pm which we found annoying as we have been up since 4am and was at hotel by 1255pm. We didn't feel happy leaving all our belongings in a room which tons of people had the key too.
The Jacuzzi floor cut my husband's foot a few times because in places it's quite sharp.
Lastly the All Inclusive isn't that good. I was only allowed 4 cocktails from a list of around 10 and they tried to charge me for a mojito in the evening. I happen to think a mojito is pretty standard.
I didnt let any of these things upset my holiday though and to be honest there very small problems. I would still return to this hotel. My son is already asking to come back for 500 days
Thanks for a fab holiday elba carlota
Dear Victoria L,
Thank you very much for your score. Thanks as well for the opinions and comments about the hotel, the service, the facilities and specially about our staff.
It is a proud to read opinons like yours as a result of a well done job from us. These motivate us to carry on working in the same line and goal.
We are looking forward to seeing you soon. With our best greetings and regards.
Miguel Angel Sánchez