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Reviewed June 23, 2018

The hotel was clean and the staff very friendly and nearly all spoke English. Room was very clean and spacious with a wet room for mu disabled wife. resort rep' Pam
( SAGA ) was excellent. One very big side was the number of young children
( Upwards of 25 ) some days who just run around with NO parental guidance or cares/worries. They ranged age 3months up to 7 yrs of age which is NOT good for the
older guests. The noise at mealtimes was horrendous, with over 250 milling around trying to obtain food at all mealtimes, it was like feeding time at the Zoo !! the entertainment was good at night with shows etc every other night but again far too noisy - deafening at times and again with small children crying as it was late for them to be up ! All in all we had a good time but there isn't much to do and see so 7 days is more than enough. Overall we would not recommend this hotel to anybody over the age of 30 unless they were sun worshippers.

Room tip: All rooms have a side sea view, the top floors are quieter for older guests
Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
5  Thank derekabaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded June 26, 2018

Dear derekabaker,

Thank you for your comments about your recent stay at Elba Carlota.

We are happy to see that you found the hotel clean, the staff friendly and a Saga rep' excellent to you.

On the other side, we are sorry that kids did disturb you. We are a family hotel and we love kids, we are totally fulfilled when kids are having a good time, when they laugh, when they enjoy the minidisco, etc...

We do apologize if we didn't match your needs. At Elba Hotels we do have many other hotels for adults only where we are sure you will enjoy a quiet and relaxed ambience.

Sunny Regards,
Miguel Angel Sánchez
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2018 via mobile

What a great 4 star hotel, on arrival a welcoming glass of bubbly. Receptionist Isabel polite and professional gave me the good news of a free room upgrade to superior suite, thank you very much. Easy check in no waiting around and straight to my room 362 with sea view. I arrived 8.30 so freshen up and go down to dinner. Buffet style with plenty to choose from and waiter service for drinks at the table. Entertainment was good every day, something for everyone young and old. Clean friendly multi national hotel in a great location backing onto the beach, a very clean coastal area that's nice for walking. Shops nearby and a small marina nearby. Room cleaned daily and tea coffee replenished. Very friendly staff no faults, food drinks & service very very good. Excursions available if you want go out and about, would go back tomorrow. Many thanks to all customer facing and behind the seen staff, best wishes from Glen room 362.

Date of stay: June 2018
Trip type: Traveled solo
Thank sunhotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded June 26, 2018

Dear sunhotter,

Thank you for your comments on Tripadvisor.

What a better welcome than with a glass of bubbly! This is the perfect beginning for a perfect holiday.

We are happy to see that you did enjoy your stay and that you found the staff very polite and professional. I will pass your words to them, specially to Isabel.

We hope you come back soon and could enjoy Fuerteventura more than 5 days.

Best Regards,
Miguel Angel Sánchez
Hotel Manager

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Reviewed June 22, 2018

My partner and I stayed at this hotel for 10 days in the beginning of May. We had been to the area 2 years ago but stayed at a different hotel and after reading the reviews for this hotel we thought we would go for it. We arrived at the hotel at around 8pm and the staff at reception were all very helpful and gave us all the relevant information quickly so we could drop our bags off to the room and go to dinner. I was impressed by the food - a big variety at breakfast, lunch & dinner. At breakfast smoothies were available and freshly made in front of you and omelettes could be made while you wait. There were a few themed dinner nights whilst we were there, the mexican was fab! All inclusive drinks were including branded drinks (gordons gin, barcardi rum etc) which I was impressed at as often this only includes local brands. Also branded coca cola, fanta etc.
There was also a small bar and snack sort of place by the pool which did food inbetween meals which was okay but only ate here once.
Pool area was clean however we did not spend much time here as do not like to sit in the sun.
Evening entertainment was good, aimed at adults mainly which was good however was disappointed that the performance team did not sing and mimed all songs.
The location of the hotel is ideal, a nice stroll along the beach to the main town but does have a small shopping mall more or less next door.
Overall, really enjoyed our holiday away here and hope to come again in the future!

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank sophiebullock1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded June 26, 2018

Dear sophiebullock1995,

On behalf of all the staff at Elba Carlota, we would like to thank you for taking some minutes of your time to share your comments with others users of this website for travellers.

Even when most of our guests during this time of the year are families with kids (we do love kids), it is good to know that couples enjoy their stay aswell.
We would like to thank you for giving us a chance after reading some reviews and this is very important for us.
We are glad that all the services, products and buffets were up to your expectations.

We hope this won't be the last time you stay with us.

Sunny Regards,
Miguel Angel Sánchez
Hotel Manager

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Reviewed June 21, 2018

Loved this hotel! We will definitely be back. My little girl has diabetes and the people in the mini club were fab. They checked her bloods every 20mins and made her feel very welcome especially Angelica, Tatiana and Maria. My son is 14 and he loved the activities and came home with loads of certificates. They also let me daughter play some of the safer activities. The whole animacion team are fab especially Julian, Adrian and Martin along with the girls previously mentioned. The are an asset to the hotel and made this holiday very enjoyable especially for my son Lewis.
I travelled with 4 of my children and the youngest two were 2 & 3 yrs old. Best kids pool we have ever had, not too deep at all these little ones. Also park is stones throw from baby pool and all securely contained so we felt very safe letting them play away.They also loved the kids disco and especially when Pepe appeared. It made their evening. The hotel is on a beautiful beach with lagoon style water, very child friendly. Also atlantico shopping centre next door with huge spar and fab bakery. Everything on your doorstep.
Caleta short walk away or you can catch the wee train for a treat. It's a very pleasant 10/15 min walk along the beach front. Few nice wee kids play parks dotted around the town. Great for our kids. Marina also lovely too but some very rude staff in cafe there with the plastic white sofas they were chatting in spanish not knowing i understand it placing a bet to see how long they could keep us waiting. went back next day as there was a different waitress and sadly she was worse than the first. On a whole though everyone else was very pleasant,
The hotel staff work very hard and we encountered some amazing, friendly staff especially Paula at the poolside bar who neever stops and is always smiling. Pena in the restaurant/lobby bar, such a nice man and johnathan who cleared tables in the restaurant. We mostly had amazing service apart from a few who just shouldn't work with people lol. Asia on reception is also lovely, in fact I had no bad experiences with any reception staff.
The food in the main restaurant was good but I feel this is the only area of the hotel that needs improvement. It is a family hotel so I really think they should have a kids buffet area at night. The fact there is childrens cutlery, plastic plates and cups is excellent. They really should consider a buffet. Also the poolside bar snack choice is dire. Hamburgers everyday. Also they need more put out or replenished more often. The food was constantly running out and queues forming. Please fix this as it runins the hotel :( Also the queues at the bar were awful and as a family of six we had to go three times for evening drinks, which isn't great when there is huge queues. Please make the hotel AI only and let people get their own kids ice cream, pour their own beers etc as it would cut the queues and loads of other hotels do it. Hard work with family when you are trying to relax. Lobby bar and pool bar need this sorted. Otherwise amazing choice of cocktails and drinks. I especially love the mojitos at the poolside bar :)
Our room was fab we had an interconnecting room 533/534 overlooking pool. It was lovely and always loads of hot water. Maybe just put some bottled water in fridges for guests. Otherwise we loved it all.
If you are thinking of booking here, please do so. It is an excellent hotel, with wonderful staff and just a few tweaks needed as mentioned but it really is fabulous. We all loved it dearly and hope to return. Please ignore negative reviews as we have travelled all over and had a wonderful time.

Room tip: pool view rooms lovely. we like 5th floor but don't think anywhere is bad :)
Date of stay: June 2018
Trip type: Traveled with family
2  Thank Leannehamill2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded June 26, 2018

Dear Leannehamill2202,

Thank you for sharing your comments with others users of Tripadvisor.

After reading your review we are very please of a very important thing, to see that your kids did have a lovely holiday and that you could enjoy the stay with them. The most important thing for us is to know that kids are well looked after by our staff and they do enjoy staying with us.

I will pass your kind words about the staff to all the members of it and specially those mentioned in your comments.
We do take note of your comments to improve the service and will work in order to achieve this.

Hope to see you soon again,

Miguel Angel Sánchez
Hotel Manager

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Reviewed June 20, 2018 via mobile

Stayed here 2/6/18 for two weeks this was our 8 time in 5 years. We can’t fault anything about this hotel but it’s greatest asset is the staff nothing is too much trouble they all do a fantastic job & work so hard. Already booked to go again twice next year & can’t wait.

Date of stay: June 2018
1  Thank Descrane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded June 26, 2018

Dear Descrane,

Thank you for taking some minutes of your time to share your comments with others users of this website for travellers.

We are really happy to see guests comming back year after year. It is nice to know that members of Elba family keep enjoying all the services that the hotel gives.
We will be more than glad to welcome you next year.

Best Regards,

Miguel Angel Sánchez
Hotel Manager

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