We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (4,893)
Filter reviews
4,893 results
Traveler rating
2,267
1,730
611
186
99
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
2,267
1,730
611
186
99
Show reviews that mention
All reviews animation team pool area shopping centre sea view lobby bar half board lovely hotel evening shows aqua gym plenty of sunbeds plenty of choice fidelity card reception staff main restaurant small shopping courtesy room games room
Selected filters
Filter
Updating list...
457 - 462 of 4,893 reviews
Reviewed February 16, 2018

Were it possible I would award a sixth star to the 'Elba' Carlota 'chain' hotel on the basis of the incredible positive staff attitude. As a former personnel manager, I stand in awe at the friendly, informal response from all levels of staffing. Also their constant hard work & flexibility is mightily impressive. Full marks.
The hotel itself has the customary Spanish inspirational, modern architecture, spacious, welcoming, with excellent en suite rooms. Good wifi & TV. Room service is exemplary. The outdoor swimming pools, gardens & sitting areas are extensive & perfect, with gated access to nearby promenade & beach. The Atlantico shopping mall is 2 minutes away.
Dining, for the mass market, in our case the SAGA group, is the now customary self service, with its advantages & disadvantages; in the latter category is the initial rush to pile your plate up on every opportunity; later one eases back to a sensible diet!
The various bars are excellent- 'all inclusive' guests enjoy free beverages including alcohol. Entertainment is staged regularly in several locations around the hotel. Various outdoor activities are also available around the gardens.
Early morning wake up is facilitated by the arrival of the airliners after 07.30 hours, on final approach to the airfield some 6kms to the north. A plane spotters dream!
This hotel with the adjacent conference centre & the more up-market Sheraton hotel next door, are part of one of several tourist developments on what is basically a small, volcanic, arid island. The undeveloped parts of the island are reminiscent of the badlands of Arizona.
Our January visit offered variable weather, but certainly preferable to what we left behind in England.
Overall, a good choice for a family for couples of all ages.

Room tip: South or west facing rooms for sunniest balconies.
Date of stay: January 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded February 18, 2018

Dear Michael S,

Thank you very much for your comments and score.

We are happy to read you had a nice stay among us and you really enjoyed our facilities and service.

Thanks for the recognition of a well done job from our staff.

We look forward to seeing you soon. Receive meanwhile our best regards.

Miguel Angel Sánchez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2018 via mobile

We stayed at the elba carlotta for a week in February
On arrival we had already requested a quiet room with a nice view by email which we reminded the reception staff when we checked in
We were given a room on the ground floor next to the corridor leading from the pool area which had no sun whatsoever.
Every morning we were woken by the cleaning staff scrapping chairs and banging beds against wall from 0730 not good considering we went on holiday for some rest and not to be woken early most mornings

Food
Always Plenty of choice
Regularly replenished
Most of the staff were friendly and polite
More attention could be given to clearing of the table ready for the next guests to be seated

Main 1st floor bar
Disappointed to find that Pena had been moved to work in the restaurant rather than the bar which he loved working in and so did the guests, many of which commented that the bar wasn’t the same without him

Rooms
Not the cleanest of rooms
Our room could do with a deep thorough clean
Mattress could do with being replaced as it was like a spring board !

Overall I felt the hotel wasn’t the same as when we have stayed on previous occasions

Date of stay: February 2018
2  Thank 552MarkS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded February 17, 2018

Dear Mark S,

Thank you very much for your comments and score.

We are happy to read that depiste the bad weather you had a nice stay among us and you really enjoyed our facilities and service.

Thanks for the recognition of a well done job from our staff.

Peña is more than happy to be able to help the hotel in the other bars and restaurants with the aim of achieving a better satisfaction for the client.

We take note about some issues as one of our interests is receive the feed back from our guests in order to improve and get better day by day.

Looking forward to seeing you soon among us once again, receive meanwhile our best regards.

Miguel Angel Sánchez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2018

My wife and I stayed at the Elba for the last two weeks of January 2018.All inclusive. This was our first stay at this Hotel although we have been visiting the island for at least thirty years, and have stayed in a variety of Hotels.
The staff are brilliant. Friendly , helpful, in every department. We requested a room change to the side of the hotel that is mainly in sunshine, and sheltered from the unusually strong winds. No problem, the reception were pleased to oblige.
My wife needs an electric chair to get about.....there is a dedicated area in the dinning room which is very helpful, and a lift in the foyer. The variety and quality of the food is excellent. With themed evenings ( sushi, Italian , etc.:) The dinning room staff could not have been more helpful and pleasant.
The grounds are immaculate , with an outside bar/refreshment area ( Paula, the lady in charge, is a bundle of energy...thank you Paula !)
The animation team are the most enthusiastic I have experienced for some time. They put on at least two very professional evening shows ( The Lion King for example )
in addition to a variety of day time activities ( despite the unfavourable weather !)
Room service is daily.
We hired a safe. 30 Euro's for two weeks. Possibly a bit expensive ?. The T/V is without a BBC Channel , but has the other usual international sites.
Free Wi/Fi is a bit hit and miss in the room ( fourth floor )......but it is OK in the foyer and bar areas.
I wish that we had booked for longer than two weeks, and we will most certainly
return again.

Date of stay: January 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank mauricelam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded February 17, 2018

Dear mauricelam,

Thank you very much for your comments and score.

We are pleased to know you have enjoyed your stay among us and we have reached your expectations with our job and service.

We take note about some issues as one of our interests is receive the feed back from our guests in order to improve and get better day by day.

I really thank you for your comments and we are looking forward to seeing you soon once again. Receive pur best regards.

Miguel Angel Sánchez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2018

This hotel is spotlessly clean with staff who do everything they can to please. Being right by the promenade, there is lovely walk for 20 minutes around the bay. Two pools, one heated and a third one for children only.

Foot is first class with a little variety day by day. At the Pool Bar you can get sandwiches, cakes, burgers, chips if you don't want a full buffet.

The room had a huge comfy bed and piping hot water for the bath and powerful shower.

Entertainment is - well -what you might expect. The external acts are better than the in house team.

Convenient to walk to the market and shopping centre.

Room tip: Ask if you want a sunny balcony
Date of stay: January 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded February 15, 2018

Dear davidsmallwood,

Thank you very much for your comments and score.

It is a pleasure and a pride to read comments like yours that make us feel proud of a well done job.

We hope to have the opportunity to see you again among us and show you all the improvements and changes in our facilities.

Receive our greetings and regards.

Miguel Angel Sánchez.
Saludos.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2018

12 day winter break at this hotel with friends. We had originally booked junior suites at the Geranios Suites and Spa hotel but were moved to Elba Carlota for reasons we did not find out until we arrived, Unfortunately we did not get like for like rooms at this hotel which admittedly was more down to the fault of our travel agent than the hotel. We did contact the Jet2 rep regarding this matter but no resolution was forthcoming so in the end we made the best of what we had.

The hotel itself is lovely. Staff from maid service, restaurant, reception and animation team were all very helpful.

Rooms: Clean with fresh towels on request. TV and tea making facilities,
Restaurant: . Great choice of food to suit every taste and always well presented. Staff were quick to clear tables of used dishes.
Bar: System used at bar was that you opened an account and paid at end of holiday.
so we did not do this as we would much rather have paid in cash each time when purchasing drinks.

The complex itself is vast with nice gardens. Two swimming pools (one heated), children's pool and a jacuzzi. Plenty of sunbeds by the pool and throughout the grounds. Back gate of hotel led straight on to beach. Unfortunately weather was so bad that we could not make use of these facilities for the majority of our stay. Animation team were brilliant and tried their best to make up for the miserable weather.

Hotel is about a 25 min walk into Caleta de Fueste along the sea road or main road. Taxi cost into town 3.50 euros.

Date of stay: February 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
5  Thank 300Cha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ELBACARLOTA, Director General at Elba Carlota Beach and Convention Resort, responded to this reviewResponded February 15, 2018



Dear 300Cha,

Thank you very much for all your comments and score.

We are always proud of reading opinions like yours which help us at the same time to carry on working with the same goal of making the most enjoyable stay to all our guests.

Looking forward to seeing you soon among us once again, receive meanwhile our best regards.

Miguel Angel Sánchez
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews