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Reviewed 4 weeks ago via mobile

Very disappointed it appears an excellent hotel via the "4*" ratings. However it's nowhere near. Appalling service when problems arise. No UK tv despite the advert stating TV in rooms WI FI costs additional €20 per device for the week. Car parking €15 per day!!!!

Stayed: September 2018, traveled as a couple
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Vera Playa Club Hotel, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you for taking the time to share your experience with us. We take guest feedback seriously, and it is disconcerting to hear that you did not enjoy your stay with us.

With respect to the incident regarding the Internet connection, there is one hour free of Internet connection at the reception area every day. Guests can order the Premium card to get the maximum speed from the room or other areas of the Hotel, like the pool.

In relation to your comment regarding the lack of English Channels, We have channels which are broadcasting in English including BBC and SKY NEWS.

We will bear your impressions in mind and we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory. We sincerely hope you will give us a new chance to attend you in the future and we are at your full disposal at any time.

Kind regards,
Diego J. González
General Manager.

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Reviewed 4 weeks ago

1st visit to at naturist resort and an excellent place to start.
Whilst I don't consider the hotel 4 star, it is very clean, staff very helpful and Yes I will return, so that gives you a clue as to the hotel.
The rooms are being refurbished I believe, though the room I stayed was a bit 'tired' it certainly met my needs, the entertainment crew were excellent, the food... OK, I've had better in 3 star hotels from both choice and temperature (I'm not a fussy eater).
Swimming pool great, though Jacuzzi gets busy, indoor pool slightly warmer than main pool but have to watch out for male pervs, I'm a single male traveller, a widower and had to watch out for unwanted male attention which gives all male single travellers a bad name.
The hotel is close to a dozen or so bars and a small supermarket. WiFi is €20 for the week or 60 minutes per day free, the bar next to the hotel has free WiFi. Safe deposit box €25 approx for the week, deposit 10 euros.
Bar prices didn't seem extortionate but I don't drink and used the nearby bars mostly..
Direct access to a fantastic beach, mostly soft sand and stretches for miles with numerous beach bars.
Buses to Vera or Mojaca run hourly from main road.
Overall, a very good hotel which I will go to next year when the season starts again but probably only Bed and breakfast depending on prices for a single traveller.

Stayed: September 2018
Thank SingleStew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Vera Playa Club Hotel, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you very much for taking the time to write such a detailed review on your recent experience at our hotel. Your feedback is very important for us, it is a great source of motivation and it will be shared with our team.

Please know that our aim is to make sure our guests feeling better than when they arrived. We will bear your impression in mind and we will work on this issue you addressed since our goal is to provide an experience that exceeds our guests´expectation. We are looking forward to have the chance to welcome you and to have you as our guests again.

Regards
Diego J. González
General Manager.

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Reviewed August 26, 2018

Hotel is located outside of the naturist urbanization, (even if many people walk in the nude outside anyway), but very close to it. I saw a swinger club closeby (not in the naturist spirit I have to say), even if this cannot be charged to hotel. I had anyway general impression that a part (just a part) of the gusts, are a bit far away from the naturist philosophy. Nothing strange happned and many families around, but mind this when booking. You can reach beach directly, or stay in the pool, quality of food is average, pool area is nice (but I'd increase the grass/plants there). Every evening animation is provided in the pool area, mind that when choosing room location. Food is avg, prices (especially during summer seasons), are too high in comparison to level of services and general quality. Room is anyway well cleaned, with some old furniture (crt TV), but anyway good. Reccomended if you find the right price

  • Stayed: August 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank wtraveller2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Vera Playa Club Hotel, responded to this reviewResponded September 6, 2018

Dear guest,

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and service we provide.

We will take into account your impressions and will work in order to improve further the quality, so your perception of our product will be completely satisfactory next time you visit us.

We stay in your entire disposal and would be delighted that you would provide us the opportunity to welcome you in our hotel again.

Respectfully yours,

Diego J. González
GM Vera Playa Club Hotel

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Reviewed August 9, 2018 via mobile

First the room, they have same sort of door window that don´t have any protection against mosquitos, and the maid always let it open so you return every day to a room whit at least one or two mosquitos.
Tv are analog and from the 80´s. Unacceptable for a 4 stars hotel they claim to be.
There is no wi fi in your room if you don´t pay for it, that’s complete unacceptable these days and for a 4 stars hotel. Shame.
The price of the safe is outrageous, since in almost every hotel I Have stayed is free, and even for that price you get a key to carry all day. Also from the Franco era.
Modernize tv and safes, it’s an insult to your costumers for the price you charge.
They have a box at the reception to write your suggestions but it is full, seems that they not even care to read or empty the box, since it was full as the day I arrived.
Hopefully this review is read from the management of the chain, not only the manager of the hotel and they do something about it.

Stayed: July 2018, traveled with family
1  Thank Daniel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Vera Playa Club Hotel, responded to this reviewResponded August 21, 2018

Dear guest,

Thank you for choosing us to stay in our establishment and for taking the time to share your experience with us.

Concerning your comment the lack of the hotel room renovation, I would like to inform you that we´re in a process of regular updating and renovation of our hotel rooms and their facilities and we´ve the possibility to offer our guest upgraded hotel rooms, if required and available.

According to your comment about the expensive cost for the safe, we inform you, that our rate is standard in the tourism sector. Further we offer to our guests the possibility to save free of charge at our reception safe their values objects in a closed envelope.

We stay in your entire disposal and would be delighted that you would provide us the opportunity to welcome you in our hotel again .Meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay in our establishment.

Respectfully yours,

Diego J. González
GM Vera Playa Hotel

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Reviewed August 5, 2018

Our seventh visit to this great hotel, and full marks again to everyone. As soon as we arrived it felt as friendly as ever, a warm welcome from Jose and Gema at Reception followed by a handshake from Diego.Room 425 this year clean as ever,and everything working with a nice pool view.

The Restaurant was the same as ever well run by the other Jose with the efficient staff.Food was fine,Maria's pancakes still a treat and to die for.

Our real star was Lydia who runs the animation team.This year she has a new team and they were very good,the evening shows were fun and plenty to do through the day.The hotel are lucky to have Lydia she is a credit.

There is a new VIP/Royal area by the pool not for us everyone so friendly and we will be back,best hotel in Spain!!!

Richard and Amanda

  • Stayed: July 2018, traveled with family
    • Value
    • Cleanliness
    • Service
2  Thank ricky812015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senator-Hotels, Gerente at Vera Playa Club Hotel, responded to this reviewResponded August 17, 2018

Dear guest,

Thank you for taking the time to leave your magnificent comments (rating) referring our hotel to other readers.

We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service.

Your remarkable review of all our staff will surely be appreciated by the entire Vera Playa team. On behalf of our staff, I sincerely thank you for your kind consideration.

We would be delighted to welcome you back again to our establishment and please be assured that we remain entirely at your disposal at all times.

Attentively yours,

Diego J. González
GM Vera Playa Hotel

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