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“attention at hotel katarino spa bansko, bulgaria, they steal from room” 1 of 5 bubbles
Review of Complex Katarino Hotel & SPA

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Complex Katarino Hotel & SPA
Ranked #3 of 10 Hotels in Razlog
Certificate of Excellence
Rovinj, Croatia
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“attention at hotel katarino spa bansko, bulgaria, they steal from room”
1 of 5 bubbles Reviewed February 28, 2013

pool OK, food OK, rooms OK, but very "transparent - in any time someone can enter your room by making a duplicate key at reception, that's exactly what happened to us. They took my iPAD first day we came, they stopped me for 2 days to report it to local police department, they lied about "raspechatka" - which is electronic prove who visited your room in your absence, they made our stay in hotel quite unpleasant. So that everybody (we were a group of 11 adults) was not sure anymore about our things in the room and we were obliged to took everything ALL THE TIME with us, even going to the pool (of course, one person had to stay all the time next to all those purses!) WHAT AN RELAXATION, nicht war? To assure you we are not paranoiac IU'll jus tell you that police inspector told us that he's tired coming back to this hotel over and over FOR SAME REASON - STEALING!

Room Tip: rooms 3rd floor, terace are good
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  • Stayed February 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank milicabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatiana B, Manager at Complex Katarino Hotel & SPA, responded to this review, August 6, 2013
Dear milicabb ,
First of all thank you for your time to review our property. We are truly sorry that your stay at our house was marred by the mentioned incident . Anyway, we hope that you are pleased that we managed to find your IPad in the hidden place in your room, and you already have it back.
Please be sure, that if you visit us again as our guest, we will submit complimentary additional safe at the reception for all you belongings
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

107 reviews from our community

Traveler rating
    43
    37
    12
    9
    6
See reviews for
42
34
Solo
0
4
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Russian first
  • Serbian first
  • Turkish first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed February 24, 2013

Nice location,terrible service I can say poor no service at all,the staff not helpful,no wi fi even it says everywhere free wi fi,asked for it on the reception:the answer was only in the lobby!!!!ok but you need 30 minutes to switch on,the staff in the restaurant stinks not very pleasant when you eat,at the end us 21 century at least you should take bath once a day....we won't come back again

  • Stayed February 2013
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Katarino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 17, 2013 via mobile

We booked an apartment through owners direct for just under £400. The apartment (541) was big with cracking views of the mountains and was close to the actual hotel.
The spa was really nice and everything except treatments was free to use. The outdoor spa pool was brilliant after a hard days skiing again with great views of the mountains.
We also ate in the restaurant which was very nice and the burning wood fires everywhere create a really nice atmosphere.
The shuttle buses to the gondolas were on time and we used them everyday with no issues although they can be busy late in the day. However due to the hotel location we had to get taxis into Bansko every night which cost about £12 each way.
Downsides were the service we received from staff. They do not speak very good English so communicating was very difficult at times. The staff in the ski hire shop were rude and when our equipment went missing on a couple of occasions they just shrugged and shouted at us in Bulgarian!
So overall a great hotel but more multi lingual staff would have made our stay even better.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank wildedan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgrade
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 14, 2013

Hotel is nice, nice view from room on mountain, big spa, good service, good location, big lobby bar with free wi-fi and fireplace. Bansko is 10min drive.
They perfectly know how to make you feel like in a winter wonderland.
It is good for family with children. Very relaxed atmosphere. The food should be better. The SPA is very good. I will certainly visit again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Toma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marina di Vasto, Italy
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed December 10, 2012

We stayed in this hotel over 10 times. And we want to go back there. They perfectly know how to make you feel like in a winter wonderland. Cozy, warm, friendly staff. Spa is a great, maybe one of the best in Bulgaria. Breakfast and dinner were excellent (when you are on HB). There are regular buses to the slopes and back. I recommend it!

Room Tip: Rooms have two types of terraces with magnificent views of snow-capped peaks of Pirin Mountain. Espe...
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  • Stayed January 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank daniela d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed December 7, 2012

I've been to Katarino at least 10 times in the last 5 years and I must say that is is one of the best hotels in the area and probably the best value for money. Unfortunately the hotel and gone downwards in tha last year after it was sold and some of the services become poorer but still it's an incredible place to stay all year round.
Pros:
The breakfast is very good with a variety of choices (although not the best)
The spa is (or was - they must improve it a bit) excellent
The location is very peaceful
The rooms are very spacious
The view of he mountain is breathtaking
Cons:
The dinner lacks any kind of beverages - ypu must pay even for a glass of water
The location, despite being incredibly peaceful is some 10 km from the lifts in Bansko
The wi-fi is slow
Sometmes parts of the spa are not switched and you must ask the receprion to turn it on


All in all - excellent value for money (we stayed for EUR 40 per room HB) and would definately go back again and again

Room Tip: If you go in the summer - ask the reception if there is green school held in the hotel, sometimes th...
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  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TodorManolov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skopje, Republic of Macedonia
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed November 7, 2012

My family love this hotel. We stayed there for 3 years. Situated 15 min driving from Bansko. It is good for family with children. Very relaxed atmosphere. The food should be better. The SPA is very good. I will certainly visit again.

  • Stayed December 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank inotx6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Complex Katarino Hotel & SPA

Property: Complex Katarino Hotel & SPA
Address: Katarino locality, Razlog 2760, Bulgaria
Location: Bulgaria > Blagoevgrad Province > Razlog
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Razlog
#3 Family Hotel in Razlog
Price Range (Based on Average Rates): $
Hotel Class:4 star — Complex Katarino Hotel & SPA 4*
Number of rooms: 136
Also Known As:
Katarino Hotel Bansko
Katarino Spa Bansko

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