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“Good hotel but......”

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Balkan Jewel Resort & Spa
Ranked #1 of 10 Hotels in Razlog
Certificate of Excellence
Sofia, Bulgaria
1 review
“Good hotel but......”
Reviewed January 21, 2013

We spent 2 days in this hotel, it is a beautyfl place, good hotel and area, but in the room was very cold, bad food, the reception girls was very kind and they try to hepl us with everting but some things don't depends them.In check out we wait 20 minutes housekeepre to check the room.It is good to go there but my be in the summer.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank neli881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan J, Manager at Balkan Jewel Resort & Spa, responded to this review, January 25, 2013
Thank you for your feedback. We will definitely look into the heating and food issues,

As these are areas where we are normally complimented. Waiting 20 minutes is

definitely unacceptable, and we apologise for this.

Hope to see you this summer.

Balkan Jewel Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
    130
    74
    27
    10
    8
See reviews for
102
77
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Any
English first
Bulgaria
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 20, 2013

The place is perfect for a family or friends holidays. Big, excellent equippted and furnished apartments, amazing surrounding with wonderful views. Housekeeping and maintenance on high level. The stuff is friendly and helpful, well trained. I go often there with my family and friends. Highly recommend it.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YoCBulgaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan J, Manager at Balkan Jewel Resort & Spa, responded to this review, January 21, 2013
Our regular visitors to the Jewel are now becoming our friends,
and we look forward to welcoming you back with open arms.

Balkan Jewel Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blagoevgrad, Bulgaria
1 review
Reviewed January 20, 2013

We come so often to this place. It's wonderful there. The hotel is so clean, the apartments are spacious, comfortable and prepared for self catering. The stuff is very friendly and professional at the same time. We love the place and we preferit for relaxing holidays and weekends. I would highly recommend it.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tania b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan J, Manager at Balkan Jewel Resort & Spa, responded to this review, January 21, 2013
Thank you for your positive comments, and we look forward
to seeing you back at the Jewel very soon.

Balkan Jewel Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blagoevgrad, Bulgaria
1 review
Reviewed January 20, 2013

We are really happy that we booked this hotel (Summer 2011), in luck ,as now we don't need to spend hours searching for a "good place to stay" as we have already found it.Our last stay in Balkan Jewel was in January 2013. We spend our time as good as we can!The hotel is perfectly fine, the apartments are large enough. Clean, comfortable with excellent set kitchen. Personal was speaking English very well. The staff and the owners are very nice and helpful people.Balkan Jewel is a place where you can never get bored, you have everything that you need here at any time of year!Excellent location for skiers and mountain hikers. Free underground parking. In my opinion, given the proportion between price and services, this hotel deserves the highest star. For sure We will come back soon. Strongly recommending this hotel.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan J, Manager at Balkan Jewel Resort & Spa, responded to this review, January 21, 2013
Our greatest job satisfaction comes when we receive praise
from our regular customers like yourselves, who choose to
return again and again. Thank you for making our work
so rewarding.

Balkan Jewel Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Attard, Malta
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 20, 2013

After reading some old reviews we did not encounter any problems mentioned. We stayed for a week and found the service great and hospitality excellent. Reception staff very helpful. Apartment was very good for four persons and always clean. Restaurant was good with a variety of choice on the menu and reasonable prices. Even though the apartments are not centralised transport was always provided to our needs to Razlog and Bansko. Surely would not hesitate to stay here again when visiting the area.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P_Bugeja_612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan J, Manager at Balkan Jewel Resort & Spa, responded to this review, January 21, 2013
Thank you for your comments. we are pleased that you
have enjoyed your stay here, and we look forward to
the opportunity to host you once again.

Balkan Jewel Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Podgorica, Montenegro
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 15, 2013

We stayed there for 4 nights, hotel is very good, interior is new as well as the furniture, rooms are very good equipped, staff is not so good, receptionist barley spoke English with very strange accent.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Masa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan J, Manager at Balkan Jewel Resort & Spa, responded to this review, January 15, 2013
Thank you for your positive comments about the Balkan jewel.

We will look into the communication issue with the receptionists,

as this is the first complaint we have received, and all receptionists

are trained to communicate in English and serve the customers in a

friendly and pleasant manner.



Balkan Jewel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
Reviewed January 11, 2013

We stayed at the Balkan Jewel for four nights recently and found the hotel excellent. We are two couples from Greece staying on two double studio rooms. The rooms are very worm and very big with a lot of spaces. The staff was very helpful but if you want something you have to ask it. For example the towels and the sheets for the bed was not changed until we asked for. The price per night and per room was 42 euros. We are all very happy for our decision to stay to the Balkan Jewel Resort and we will come back again.

Thank you BJR

Room Tip: Studios are pretty big. Ask for a room on Higher floors.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KKont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan J, Manager at Balkan Jewel Resort & Spa, responded to this review, January 12, 2013
We will make sure to inform all staff members of your complimentary

words, which make us feel very proud of the work we do.

Our responsibility is to ensure that our guests enjoy a wonderful

experience, and we await your return.

Thank you, from the Balkan Jewel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Balkan Jewel Resort & Spa

Property: Balkan Jewel Resort & Spa
Address: PO Box 62, area Betolovoto, Razlog 2760, Bulgaria
Phone Number:
Location: Bulgaria > Blagoevgrad Province > Razlog
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Razlog
#1 Luxury Hotel in Razlog
Price Range (Based on Average Rates): $
Hotel Class:4 star — Balkan Jewel Resort & Spa 4*
Number of rooms: 160
Official Description (provided by the hotel):
Discover the views of the spectacular, natural, tranquil beauty of The Pirin, Rila & Rhodopes Mountains and the Pirin Golf Course. A UNESCO World Heritage environment. As soon as you set foot in The Balkan Jewel Resort & Spa, you will feel relaxed, at ease and cared for by our warm, friendly staff. The all year round Balkan Jewel Resort & Spa, offers well-appointed, comfortable, studios, or 1 & 2 bedroom apartments All apartments come with a bathroom including toiletries and are equipped with flat screen cable TV’s, DVD players, telephones, irons, hairdryers and free wireless internet. The apartments have spacious living rooms with equipped kitchens, sofa bed or bedrooms. Most apartments have a balcony traditional wood burning fireplace and a balcony and are available upon request. We also offer room service. The free wellness and spa centre facilities consisting of a fitness room, 2 indoor pools, saunas, steam room, Jacuzzi and relaxation area, also offers a full range of deep relaxation, beauty and aroma massages as well as treatments for couples, wellness, anti aging, body toning, weight loss and rejuvenation treatments including a solarium. There is also a seasonal outdoor pool, We also have a free games room including amongst other things a pool table, and ping pong table and indoor and outdoor children’s play areas, a Wendy house and a kids club. Guests love to make use of the DVD & book libraries, Offering European cuisine , the traditional intimate chalet inspired restaurant is equally comfortable for morning coffee, breakfast, lunch, a snack, dinner or evening party and guests love to relax by the a cozy blazing open fireplace in the winter The Mountain View lobby bar is a great place to relax after skiing in the winter or outdoor adventures, horse riding, biking or hiking in the spring and summer and offers a large selection of drinks and a comfortable atmosphere. Free scheduled shuttle services is are provided to the ski Gondola and Bansko center in the winter season and Bansko, Razlog & The Pirin Golf course in the spring and summer. Car rental, bike hire, ski equipment are available and Free public parking. Conference facilities are available and we offer a free event management service The Balkan Jewel Resort & Spa. Your home from home ,where your comfort is our pleasure. ... more   less 
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Also Known As:
Balkan Jewel Hotel Razlog

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