We stayed in a lovely,spacious and well furnished family room with a beautiful, brand new bathroom. However the owner was surly and uncommunicative, and only available by ringing his mobile number which was stuck on the front door. This was a contrast to the woman I spoke to when booking by phone, who was friendly and helpful.
Also the beds had not been made up properly when we arrived (no apology when I pointed it out) and had still not been done when we returned after our evening out - they 'forgot'. The window was also jammed open and very hard to shut, and the frame was also very dirty making the task unpleasant.
Beds were very comfortable but had to ask for more pillows.
At breakfast it seemed they couldn't wait to get rid of us. We arrived about 8.15 having been told it was served from 7 - 9. However even before we had finished eating the waiter was clearing the things off out table. He also took away the food that was laid out, before we had a chance to help ourselves. The food itself was fine although not as good as some hotels.
When we left I wanted to give the owner this feedback, but on phoning for his attention was told to just put the key through the letter box. Unfortunately it seems he does not value listening to customers, which is a shame as with a few improvements to service it could be a great hotel. The price was good and the location excellent if you want the town centre, and there is a car park.
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- Also Known As:
- La Bella Vita Hotel Hitchin
- La Bella Vita Hitchin, England