We went for our nieces 16th birthday meal (her choice of restaurant) mid week and was left disappointed by Prezzo Hitchin. The restaurant itself looks very good and the table layout is spacious and uncluttered.
However the service was slow, sloppy and unfriendly. There seemed to be a shortage of waiting staff and those that were there, didn't seem to want to be! The food itself was fine but we waited around 30 minutes for bread boards, and then another hour for our mains after a fair bit of chasing... We then ordered desserts (I really like the coffee and mini dessert idea) and after being told that there was likely to be a five minute wait, we timed them and guess what... It was actually 25 minutes before they were served.
Average food provided with good service can still be successful, but poor service with good food will always be unsatisfactory.
We will not be rushing back anytime soon.
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