Arrived at 6.30 on a Thursday evening to find the restaurant empty of customers and only 2 tables in the garden. so you would think that customers would be welcomed. well that wasn't the case .A man asked if we had booked and then found us a table when we said that we hadn't. We were 3 adults, a 3 year old and a 1 year old. A smiling young lady took our drink order then our food order. Our food was brought over a while later by an older man who gave off the impression that we were an inconvenience and quite clearly didn't seem to like children. We had to ask for a highchair even though it was obvious , due to the height of the table, that the little one could not possibly have eaten sat on the regular seating. He didn't smile or have any interest in engaging in any way with customers as I noticed that he did the same to another table of guests when they tried to make conversation with him. If you wanted anything you had to ask (vinegar, mayo etc) as nothing was offered. It felt as if we were just holiday makers who probably won't be returning so no effort was made to make us feel welcome. However I am local ! I have worked in catering for many years and know that there is no better advertising than word of mouth and the power of tripadvisor cannot be underestimated. The food was quite good, albeit it expensive for the size of portions, but there are better restaurants around. Try' The allotment ' in Dover for starters. Great food great welcome and good value for money .A restaurant is not just about food but looking after your customers and ensuring they want to come back. I can see no reason to want to return here.
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