My husband and I were catching an early ferry from Dover to Calais on our way to the South of France, and I'd spent a lot of time researching dog-friendly hotel options prior to picking the White Cliffs Hotel. It's a 15 minute drive from the port, so convenient and in such a pretty area that Dover does seem a rather long way away. We arrived at the hotel at about 5.00pm and were met by friendly, helpful girls on reception. In fact these 3 girls not only manned reception, but also served in the dining room. They did everything with a smile. I nicknamed them the "Three Graces". I would say that the service overall was excellent.
Our room was called the Lighthouse, I think; an executive double, which I'd been told was the room they recommended for travellers with dogs. It led straight out onto the garden area and so was very convenient for us. Upon first entering the room, it smelt a little damp and was very cool, but that was quickly remedied by turning on efficient radiators. We thought the room was looking a little tired, despite being tastefully decorated, and the bathroom was definitely dated, however, for one night it was perfectly adequate and spacious enough. The bed was comfortable too.
The common areas have a lovely rustic charm and are comfortably furnished for guests to enjoy. These appear to have been kept really updated, and charmingly decorated in keeping with a coastal location.
We'd booked a table in the restaurant, and I'm really glad we had because it was very busy. The food was tasty and well cooked with epic desserts! I pinched my husband's ginger ice cream, which was truly delicious.
So far so good, but what I didn't realise until I returned home from holiday, is that we were charged twice for our stay, once upon checkout, and again later the same day when we'd been gone for around 3 hours. I have been corresponding with the hotel for a refund and the owner / manager David, has been truly apologetic. I do feel, however, that in a balanced review, I must mention this, despite the fact I have been reassured that this would not happen again. It has, unfortunately, tainted the memory not only of a lovely evening at the hotel, but of our whole holiday. I would've given the review four stars otherwise.
- Official Description (provided by the hotel):
- The White Cliffs Hotel is set in the heart of the picturesque village of St. Margaret's-at-Cliffe under a mile from the beautiful beach at St. Margaret's Bay in celebrated White Cliffs Country. This is the closest hotel in England to the coast of France at Calais 21 miles away and is just seven minutes drive from the port and Cruise Terminal at Dover. ... more less
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